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Business Profile

General Contractor

The Artisans Touch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $125 to repair the irrigation system. He changed one valve. The problem was not solved.He came back two days later, changed a second valve. The system was still leaking . He took back the valve. He said he would come back today Friday 26, 2023. He never came back and told my tenant over the phone that he was not coming back to fix the system. He should return the valve he took. I would never recommend this business. Stealing a valve is not professional.

    Business Response

    Date: 07/21/2023

    ****** had contacted us stating she needed a valve replaced. Told her it is $125 for a valve replacement. She agreed. Upon replacing the valve she had stated she thinks there is a second one needing replaced i told her it would be $50 she declined. 

    The following days i was called back to replace the second valve as it was leaking. i told her it was going to be $75 she got offended that it was going to be more.i explained it was seperate service call but was still trying to help. I replaced the second valve internal parts but the entire valve needed replaced. I told her i would come back. She had a terrible attitude and felt i should do the repair for free. Upon further review i concluded we wouldnt be coming back to finish the repair and told the tenant of the rental when she called me. 

    Customer Answer

    Date: 07/27/2023

    This company is not reliable. They never come back to finish the job. They are too lazy to dig a hole to fix the problem. 

     

The Artisans Touch is NOT a BBB Accredited Business.

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