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Business Profile

Woodworking

Hammer & Nail Woodworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Woodworking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a board game on business website. Saw transaction in my checking account but no confirmation email from business. Business is listed as inactive of secretary of state website. Never answers the phone, Never responds to email. Never received product.

    Business Response

    Date: 01/12/2023

    This customer is ridiculous. His biggest complaint it would seem is that he didn't receive a "confirmation email", which as you can see in the attachment, he in fact did. Then he complains that I didn't answer his phone calls, which I don't list my phone so I don't answer calls from numbers I do not know and I certainly do not answer them when whomever it is calls ten times in a row, I had to block the number to keep the phone from ringing over and over and over again. In that confirmation email that WAS sent to him (and I have little doubt is still sitting in his spam folder) it states that there is a 4-6 weeks turn around time as everything I make is hand made as it is ordered and since I am not some big box store but a simple one artist operation making everything myself, it can get a bit backed up, especially when you order something right before Christmas. 

    ***** even went so far as to file a complaint with the *** about this. I called the *** and had a good laugh with them about it. They just love it when someone files a complaint with a busy ***** ****** over a $50 issue. I don't think they took it quite as seriously as ***** did. But I digress...

    You will also note from the attachment that ***** was issued a refund already, even though my shop policy listed on the page says that no cancellations are accepted. His order was not even due to be sent out yet, so I was under no obligation to refund him but did so because frankly it was clear that this kind of person is never happy with anything. They spend their entire lives trying to make others as angry as they are about their lives and frankly, I am not going to bite at that hook. He can have his misery, I am not interested.

    I hope this clears up the story of *****... I mean *********** 

    Have a great day. 

Hammer & Nail Woodworks is NOT a BBB Accredited Business.

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