Business ProfileforKnudtsen Chevrolet Company

We purchased a 2020 GMC Yukon XL in February 2021 from Knudtsen Chevrolet that was pre owned certified. We also purchased an extended warranty for the vehicle. We received 2 free oil changes at the beginning in which we used. Then I continued to maintain the vehicle from that time forward. On May 18, 2023 three cylinders went out in the vehicle. I initially took the vehicle to a local shop and they stated that the engine was bad. They reached out to our extended warranty place which the mechanic shop reported to me that they were looking for a way to deny the claim immediately. The mechanics shop did some research for me and found that the vehicle was still under manufacturers warranty. I was told I just needed to get it to Knudtsen Chevrolet to get them to look at it. So I found a way to get it to them and they stated the engine was bad as well. They submitted for approval of the engine repair which is $13,903.32. Based on the fact I didn't take the vehicle to the dealership to have my maintenance done they stated they needed receipts showing the purchase of the oil and filters for 7-8 times since the purchase. I struggled to obtain them but finally came up with them. The receipts had mileage and dates for oil changes along with the products used with part numbers. I was then told that I was denied because I didn't have item numbers on my receipts. Everytime I try to get them stuff they continue to add more things to the list i need in an attempt to deny my claim which they have done. Im currently being charged for the engine that has ***** miles on it and I still own $44,000 on. There has been little help from them other than requesting the $13000 for the engine. The dealership also shared the information that GM denied us on the claim to the Extended Warranty company resulting in them saying they would probably deny us too without looking at our claim.