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Complaint Details
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Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We asked Point Pest Control to come out and help us with an ant problem. They did a good job. We then made arrangements for a second spraying. When the time came for that spraying it wasn't necessary. Not only that, but given where things were with the pandemic at that time money was EXTREMELY TIGHT. So we cancelled. The next month rolled around and Point called to "confirm" a spraying scheduled for two days later. Confused, because I had never scheduled this appointment I politely canceled and informed them WE would reach out if another appointment was needed. Next month, same thing. This time a text to "confirm" an appointment I never made in the first place. Again, I cancelled politely, and informed them we were not in need of their services any longer. The next month, same thing. Over and over again. Out of the clear blue sky, I would get some sort of notification that they were coming UNLESS I said not to. It felt like they were trying to catch us napping so they could sneak in a spraying on us. A few months later, they got me. I was OUT OF STATE, when I got a notification that someone had been by our home with us not there, sprayed around the outside perimeter of our very modest home and charged $113 to my debit card (which they had in file). Needless to say, I was quite upset. I called their call center person, a woman who said herself what a messed up situation it was, and she got me set up with a call back from one of their other employees. This person who I spoke to was impossibly rude and unwilling to hear anything I was saying. All she did was repeat the same thing over and over: "Well you didn't cancel." When I explained I HAD cancelled many times, she specified: "Well you didn't cancel THIS appointment." It didn't matter that I had cancelled 5 or 6 time prior, nor did it matter that I DID NOT make this appointment. They made an appointment, "treated" my *****, and charged my debit card, all against my will. It feels like they tricked and stole from me.Business response
10/26/2021
Hi ***!
Thank you for reaching out about your situation. I will be looking into your account and see what is going on and what we can do from here. I will get back to you once we have discussed it. Thank you for your patience.
Jessica | Sales Support
Customer response
10/26/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****Initial Complaint
09/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been trying to contact Point Pest Control to cancel my service. I keep incurring a monthly charge for services that are not being provided. The number listed for the business is disconnected and I have been unable to contact anyone at the company to resolve this issue.Business response
09/29/2021
Hi ***!
I am so sorry to hear about this. I would love to figure out what is going on with the phone number you called and could not get ahold of us through, that way we can make sure other people are not having that issue either. Can you please provide that number? I will have one of our Customer Service reps reach out to you to get your account taken care of. Thank you for reaching out and we look forward to be hearing from you!
Customer response
09/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******
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Contact Information
6020 W Seltice Way
Ste A
Post Falls, ID 83854-4602
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Get a QuoteCustomer Complaints Summary
12 total complaints in the last 3 years.
1 complaints closed in the last 12 months.