Business ProfileforHeat & Cool of Idaho, Inc

3 months ago I was purchasing the home I'm in now. The inspector was unable to start the heat pump/air conditioner unit, I requested the seller get an HVAC to inspect and repair. The seller used *********** and sent me the invoice ($466) which stated, "Cleaned and serviced unit. Diagnosed the unit to have a bad fan relay, and replaced with new. Test ran unit in fan and heat. Unit ran great. Heat strips (Emergency heat) for heat pump works as well. Checked pressures on condenser and was good, it is a R22 system. Technician found unit to be in overall good working condition." The day I moved in the system was working with cold air coming into the house. I turned it off since it was unnecessary in April. ****** came and I went to turn it on but no response. I called ***********, assuming they'd come to make good on the claim in the original invoice that the "unit ran great". Before the technician looked at anything, they said they'd already been here and knew the unit was old and too expensive to be worth repairing. After looking at things, they said they weren't sure it was worth the trouble. Suddenly they said actually the thermostat was bad and needed replacement. Their visit ended with another invoice, this time for $676, to replace a thermostat and associated control board. They got the system turned on and hot air was coming out of the vents. They said it just needed to run for a while to start getting cool air again and left. The air did not cool down and after that afternoon the system did not turn on again. I decided it was worth it to get another HVAC company to come and look at it. They confirmed that the system was indeed in poor condition and probably didn't have much life left. However they also found that the thermostat was inoperable because the previous technician hadn't set it up (no programming had been done yet). I am probably going to replace the whole thing soon anyway, but this whole experience made me very unsatisfied with ***********.