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Business Profile

Telephones

Project Mutual Telephone

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Project Mutual Telephone's headquarters and its corporate-owned locations. To view all corporate locations, see

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Project Mutual Telephone has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2024, I signed a contract with PMT for internet service for my business. The agreement was for 36 months. In February of 2025, I had no option but to move my business location. When I inquired about having the internet service moved to my new location in the same town, I was told they did not offer service there. I spoke with my new landlord about her possibly finding an internet provider. I did not say which provider I had been using. She agreed and made some calls. She said that she had called PMT and another internet company, and they both told her they did not service that location. I then called PMT and canceled services, since they could not offer it any longer. I then received a bill for $1,623.09 for an early termination fee. I called PMT numerous times to try and get this situation figured out. I was told by **********, who works for PMT, that they would have to charge me regardless of them being able to provide a service or not, because I signed a contract. But, they were not able to uphold their end of the agreement. The contract doesn't state anything about moving locations or them being unable to fulfill services. I feel like they are taking advantage of people and if they can't provide the said service, the contract should be voided.

    Project Mutual Telephone is NOT a BBB Accredited Business.

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