ComplaintsforAll About Chimneys, Inc.
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Complaint Details
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Initial Complaint
10/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Also, doing business as the Sagle Stove shop. Set-up an appointment in August ************************************** my house. When called to confirm date in early October (8th), one of the owners told me that not only did she not have me scheduled, she stated that she had no record of the call. In addition, 2 years ago I had scheduled them for a stove pipe install and they never showed up for the appointment. I called back and the owner came back out, measured and told me that he would send me a bid. I never received the bid. I chose to go back to try to keep my business local. The owner that I spoke with today interrupted me continuously and she didn't want to listen to me complaining about the fact they had once again, not scheduled nor confirmed my appointment and had poor record keeping, putting customers out. Poor overall customer service, especially when dealing with something as important as a heat source in a cold-weather-climate.Business response
10/12/2021
There was a definite mix up with this customer.
That we wanted to resolve with the gentleman. There was no deposit made or agreement in writing, so we wanted to fix the problem. Customer did not want resolution, he wanted to yell at someone. And was "interrupted" repeatedly by the lady to be asked to quick yelling. There were 4 witnesses in office to the conversation.
There will be no resolution with this gentleman after that incident. We understood his frustration and would have gladly righted it to the best of our abilities. The owner tried multiple times to call him after this phone call.
But we are a small business, not a Home Depot.
And there is no excuse to treat someone the way this gentlemen did.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.