ComplaintsforRoy, Nielson, Platts, and McGee Attorneys at Law
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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired ***, Nielson, Platts and McGee Attorneys for my divorce case. I paid a retainer fee of $1500.00 dollars. The attorney Plates said, this retainer would cover my case. After the we appeared in court, I called his secretary ***** and asked how much was left of the retainer, she said $279.00 dollars. ***** said the needed to file a couple papers with the court and the remainder of the retainer would cover it. At that time I specifically explained to her not to go over the retainer and notify me, if the do, because I may seek other representation to finish my case, because of being dissatisfied with there services. ***** said ok. A few weeks later I received a bill from them in the amount of $678.00. I was in shock and emotionaly distressed and called the office hopping to resolve this issue. I talked to ***************************** and explained to her what I had spoken to ***** about. ******** was extremely rude and said well thats to bad. She went on to say ***************** not work here anymore and to pay the bill. I do not feel they treated me well and continued to bill me for services I did not approve, Plaese help me.Business response
01/12/2023
He is not telling the truth. Attached is a copy of his retainer agreement. It clearly states that it is not a flat fee. He was extremely rude to my staff when this was explained to him. Thank you.Customer response
01/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much
Sincerely,
***********************
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Contact Information
780 Eastland Dr Ste 1
Twin Falls, ID 83301-6856
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.