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Business Profile

Lawyers

Roy, Nielson, Platts, and McGee Attorneys at Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ***, Nielson, Platts and McGee Attorneys for my divorce case. I paid a retainer fee of $1500.00 dollars. The attorney Plates said, this retainer would cover my case. After the we appeared in court, I called his secretary ***** and asked how much was left of the retainer, she said $279.00 dollars. ***** said the needed to file a couple papers with the court and the remainder of the retainer would cover it. At that time I specifically explained to her not to go over the retainer and notify me, if the do, because I may seek other representation to finish my case, because of being dissatisfied with there services. ***** said ok. A few weeks later I received a bill from them in the amount of $678.00. I was in shock and emotionaly distressed and called the office hopping to resolve this issue. I talked to ***************************** and explained to her what I had spoken to ***** about. ******** was extremely rude and said well thats to bad. She went on to say ***************** not work here anymore and to pay the bill. I do not feel they treated me well and continued to bill me for services I did not approve, Plaese help me.

    Business Response

    Date: 01/12/2023

    He is not telling the truth. Attached is a copy of his retainer agreement. It clearly states that it is not a flat fee. He was extremely rude to my staff when this was explained to him. Thank you.

    Customer Answer

    Date: 01/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much

    Sincerely,

    ***********************

Roy, Nielson, Platts, and McGee Attorneys at Law is NOT a BBB Accredited Business.

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