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Business Profile

Used Car Dealers

Premier Auto Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is using illegal sales calls tactics. I have called twice to have them remove me from their calls list which they will not do. I have asked to speak with a manager on both occasion and they would not give me managers number. The sales calls they are placing are outside the bounds of the law. They are calling outside of normal business hours. I am also receiving calls on nights, Saturday's and Sundays. At the point of my first phone to call them I had received 12 calls in 5 days. Again including Saturday and Sunday.Trying to contact the operating manager has resulted in nothing and the person who answered the phone became increasingly rude and dismissive.

    Business Response

    Date: 10/05/2022

    In regards to the compliant ID ********. We have spoken to the customer and removed his name from our call list. We do not do anything Illegal, and are only here to help answer questions from people who input their information in our website. We gladly remove anyone who asks from our call list. We are sorry that in this particular situation it looks as if the ball was dropped by an employee, and we will use this as a training opportunity for our employees. We are and continue to be the Home of No Pressure and No Hype.

    Thanks 

    ***********************


    Customer Answer

    Date: 10/05/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Premier Auto Group is NOT a BBB Accredited Business.

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