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Important information

• Advertising Review:

  BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

  On 07/17/2024, BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate that they are currently in service and to provide documentation provides as consumers have stated they have not been able to contact the business regarding follow-up for services not being completed correctly, not being able to get invoices and not being able to get an address of the location for the business, as required by BBB’s Code of Advertising.

  The business advertised the following product on their website:

  https://www.a-1chimneysweep.com/

  Proudly Providing the Local Area With Quality Chimney, Fireplace & Vent Services.

  CHIMNEY INSPECTION SERVICE

  Level 1: With a Level 1 inspection, our chimney technician will examine the readily accessible portions of your chimney with a flashlight, examining all areas of your chimney and flue that can be viewed without any special tools. Your technician will examine the chimney to make sure the basic structure is intact, and there are no visible signs of damage. In this inspection, the technician should also verify that there are no obstructions or combustible materials in your chimney that require a chimney repair.

   

  Level 2: As you probably assumed, a Level 2 inspection is more detailed than Level 1. A Level 2 chimney inspection includes all of the visual examination included in a Level 1 inspection, plus some additional work including examination of the attic, crawlspace, and other accessible areas.

  1. Call us today for more information!

  The BBB Code of Advertising States:

  1. Basic Principles of the Code

  1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

  1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

  1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

  1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

  As of 8/6/2024, business has not responded to BBB emails or substantiated claims.