ComplaintsforThe Pampered Chef, Ltd

• Initial Complaint

  12/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made a purchase for $227.59 on December 16th that did not include the discount I had earned. My consultant then fixed it but the purchase did not return to my cart for me to reprocess. Instead its been stuck in limbo with the charge on hold through PayPal. I confirmed PayPal cannot do anything because Pampered Chef refuses to release it. To not s**** up the party, my friend and consultant recreated my order under my account and paid for it with her card. I just needed them to release the funds so I called and was told that discount was not supposed to be applied (but that representative was incorrect according to how the promotion is presented on the official website. Because no order number was generated, she could not cancel the order and issue my money back but she could do it for the one my consultant just put through. She did but then it would s**** up the party. I let her reorder it. Her money was back on her card in two days. PayPal was trying to figure out what is going on but so far no luck. I need to return everything from this party and MY party so that I can cover the cost of this stupid charge they wont release and pay back my friend! No one responded to the email I sent about this incorrect charge. Instead the company just gets to steal my money or I have to pay for this mistake myself. I am asking for a full refund of everything just so I can make this right! I also wish to be compensated for hours of my time and my friends time trying to help me fix this issue! Pampered Chef needs to hire people that know what they are doing! Ive included the email for the order that disappeared and the charge to PayPal thats on hold!

  Business response

  01/05/2023

  Thank you for your review. We appreciate and value feedback to improve our business. Our goal is for every customer to be satisfied with both our products and our service. The original order was canceled causing the pending charge with PayPal. We reached out to PayPal for assistance with voiding the pending charge prior to its intended expiration on 1/11/2023. PayPal has voided the charge, and the customer should have access to the funds in 2/4 business days.

   

  Kind regards,

   

  The Pampered Chef, Ltd.

  Customer response

  01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Pampered Chef silver potato masher last year. The second time I used it, one of the hinge connectors broke off and I didnt realize it until I finished beating the potatoes with an electric hand mixer and found the connector in my mashed potatoes. I was concerned as an Pediatric RN that I could have inadvertently served that to my guests, including children. That could have been a serious and life threatening issue. I just recently used it again in a hurry as the other hinge was still in place, but that connecter fell off as well. I do not want a replacement as I have lost faith in that product and have already replaced it with another brand. However, I do want to publicly announce to the company that this is potentially a very serious health hazard that needs to be quickly addressed and resolved.

  Business response

  09/28/2022

  Hello,
  
  
  Thank you for your review. We appreciate and value feedback to improve our business. Our goal is for every customer to be satisfied with both our products and our service. We have processed a refund for this customer and have asked the product be returned for further testing.We also provided a shipping label so the product could be returned free of charge. We continually look for ways to improve and will do so for our Customer Solutions process.
  
  
  
  Kind Regards,
  
  Pampered Chef

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a pampered chef deluxe air fryer in late 2019 or early 2020. Due to a new move, it was never opened and put in storage until I got into my own place in fall of 2021. I used the air fryer with no issues at all until a few months in and it just stopped working on mid bake!! I had to finish cooking in the oven.Since this occurred, I have not been able to reach a single customer service rep that could help me file a repair or request a replacement. And none of them were able to find a single bit of my personal information in their database!! I did not purchase any extended warranty on it and had not anticipated that it would be in storage for almost 2 years before I was able to use it. But regardless If I had opened it immediately to use or waited 2 years to have a space for itit should not just stop working after just a few months. I tried several outlets in my home with no resultsall outlets are in perfect working order. I can not provide a receipt or purchase #, not for lack of trying to find a packing slip or other supporting documents to prove my purchase. The only receipt I have, is for the purchase of accessories for the fryer from February of 2021.All I want is a referral to a reputable repair location in ******* ** that knows how to handle these fryers *** would like a replacement unit. $300 is a lot of money for an appliance that is now a counter decoration.Kindest Regards,****** F

  Business response

  07/29/2022

  Afternoon,

  We apologize for the inconvenience this customer is experiencing. Unfortunately, we offer a 1 year guarantee for this specific product. Given the product was not used for the first time in almost 2 years, this product is well outside the guarantee Pampered Chef offers for this product. Additionally, we do not have any recommended technicians in **************** who can assist in the repair of the product. If there is anything else we can assist with, please let us know.

  Kind Regards,

  Pampered Chef

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a $350 grill. My first one failed withing a month but they replaced it. The replacement has now failed (same issue as first but now completely just shuts off on its own). I've only used it about 6 times so shouldn't be happening. I contacted CS and was basically told to buy another. As if I'd buy another product from them when it doesn't last long at all. Complete junk that costs a pretty *****.

  Business response

  07/22/2022

  Thank you for bringing this matter to our attention. The item in question was outside of the one year warranty period. The company has agreed to process a replacement as a courtesy with no further guarantee.  The claimant has expressed satisfaction with this resolution. Please let us know if there is anything further we can do to resolve this claim.
  
  Kind Regards,
  The Pampered Chef, Ltd.

• Initial Complaint

  07/03/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased this 7.5 qt. Deep pan with lid several years ago. It was over $300 and came with a lifetime warranty. The finish has failed. It have tried with no success to get a replacement. They offered me a 4 qt. Pan but this will not be nearly large enough for my needs. Then they offered me $115 store credit plus a discount on a purchase. Not working for me. Both offers say I have to send the defective pan back to them, at my expense, before they do anything. I have sent pictures where you clearly see the problem. Sending this pan will cost $30-$40 and they will throw it away once they get it. This does not sound like a life time warranty to me. If they don't have my product, then refund me at least what I paid plus the cost of postage to return.

  Business response

  07/14/2022

  Thank you for bringing this matter to our attention. We completed an internal investigation and will be shipping the claimant a Multipot with Collapsible Steamer. In addition, we have offered her a prepaid label for the return of the item. We reached out to the claimant via phone, and she was satisfied with the replacement. Please let us know if there is anything further we can do to resolve this claim.
  
  Kind Regards,
  
         The Pampered Chef, Ltd.

  Customer response

  07/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have repeatedly tried to unsubscribe from Pampered Chefs emails but I'm still receiving them every day.My email address is *************

  Business response

  07/05/2022

  Thank you for bringing this matter to our attention. We completed an internal investigation and could not locate a removal request from the claimant. Nevertheless, the claimant has now been removed from our email subscription list. The claimant is no longer subscribed and should no longer receive subscription emails from us. Please let us know if there is anything further we can do to resolve this claim.

  Kind Regards,

  The Pampered Chef, Ltd.

  Customer response

  07/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In early March, I agreed to have an online Pampered Chef party. It began on 3/11/2022 and was to end 03/18/2022. The party was extremely successful, over $1,012 in sales for the consultant. On the morning of 3/18, I placed my order for free products and half-price products. I paid via PayPal. After I paid, two more orders arrived, entitling me to another discount. A week has passed. My 7 products remain frozen in my shopping party because my consultant has not removed my payment, applied the new discount. In addition, I learned from the Pampered Chef toll-free number worker and my own eyes, that the consultant had changed the closing date of my party from 03//18 to 03/31. I never gave my permission to do this. I have emailed the consultant and texted her several times. She replied twice, saying all I had to do was go to the website and do such and such. No, Not true. The toll-free number worker said it's now up to the consultant to make the change. It's been nearly a week. All of my ** party guests have received their orders and mine is still frozen in my shopping cart. I made another call to the ** toll-free number and they said the same thing, the ball is in my consultant's court. My next step was this, to contact the Better Business Bureau.

  Business response

  04/01/2022

  Thank you for bringing this to our attention. We completed an internal investigation and contacted the claimant and consultant via phone and email. We found out the consultant extended the partys length due to more orders were being submitted,and that the party closed as of March 31, 2022. The claimants order was shipped on March 28, 2022 and delivered on March 30, 2022. Please let us know if there is anything further we can do to resolve this claim.
  

   

  Kind Regards,

  
  
  The Pampered Chef, Ltd

  
  

• Initial Complaint

  02/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I tried to get a replacement pot from a set of pans that have a lifetime warranty. They instead offered me a credit to purchase different product. The credit didnt cover my replacement cost.

  Business response

  02/08/2022

  Evening,

   

  We apologize for this inconvenience. We have assigned this claim to our Manager of Pampered Chef's *************** so this may be resolved quickly. The customer can expect a call from our *************** this week, with a resolution quickly to follow.

   

  Kind Regards,

  The Pampered Chef, Ltd.

  Customer response

  02/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an air fryer from a party that a co- worker had. In less than 8 months the fryer stopped working. It does not heat at all. Ive emailed the company and did not get a reply. I then called the customer service line to try and get help. I explained to the representative that I could not locate my order number. When they looked up some of my purchases they could not locate my order for the fryer. I told the representative that I purchased the fryer through an ex-employee that was passing around a catalog. The representative told me that he could not help me. He was rude and got an attitude with me because I couldnt give him the information. He then accused me of purchasing this at a yard sale and said that I was basically stuck with it. Im not looking for a refund, I just wanted this this unit either repaired or exchanged. Its $300 item and it should not stop working after a few months. And I shouldnt be yelled at or accused of trying to cheat them.

  Business response

  10/20/2021

  Good morning,
  
  We apologize for this inconvenience. Someone from our *************** has reached out to the customer to resolve their concerns and to issue a replacement. It is our understanding that this matter has since been resolved.
  
  Kind regards,
  The Pampered Chef

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩