Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

EarthMed Recreational Marijuana Dispensary has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEarthMed Recreational Marijuana Dispensary

    Marijuana Sales and Services
    Multi Location Business

    Additional business information

    Advertising Review:
    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

    On 7/06/2022, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on.  In addition, BBB asked the business to substantiate health claims as advertised for the product as required by BBB’s Code of Advertising.

    The business advertised the following product on their website:

     

    Chemdawg

    $44.23
    $37.60

    -The slash on the price indicates that there is a price comparison being made without disclosing the basis for the comparison.

    Activities mentioned:

    (Options offered to select for customer review)

    -Stimulate my mind

    -Ease my mind

    -Get Relief

    -Get Active

    -Hang with friends

    -Get some sleep

    -Get Active

    -Get intimate

    -Get some sleep

    Feelings mentioned:

    (Options offered to select for customer review)

    Creative

    Blissful

    Hungry

    Pain free

    Energetic

    Relaxed

    Not high

    Sleepy

    - Please provide substantiation for all of the health claims for all of the types of consumption for the products sold. This is for both the medical and adult use menu.

     

    The BBB Code of Advertising States:

    1. Basic Principles of the Code

    1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

    1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

    1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

    1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

     

    2. Comparative Price, Value and Savings Claims

    BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.

    2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:

    2.1.1 Their own former selling price;

    2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or

    2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).

    2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.

    2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.

    34. Claimed Results

    Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data

    As of 7/25/2022, business has not responded to BBB emails or substantiated claims.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    EarthMed Recreational Marijuana Dispensary has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      852 S Westgate St, Addison, IL 60101-5026
      BBB File Opened:
      1/2/2020
      Years in Business:
      10
      Business Started:
      6/13/2014
      Business Incorporated:
      6/13/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • EarthMed LLC
      Business Management
      • Mr. Gus Koukoutsakis, President
      Contact Information

      Principal

      • Mr. Gus Koukoutsakis, President

      Customer Contact

      • Mr. Gus Koukoutsakis, President
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/13/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I ordered CBD gummies from Earthmed to help with inflammation and nerve damage about 2 months ago. I ordered 6 month supply. Yesterday I received another 6 month supply which I didnt order. After calling Earthmed at ********** they informed me I did not check a small box to indicate it was one time order. I offered to return bottles and have a credit to my card which they denied. Did offer a 50% refund which I countered with 100% refund. After about ****************************************************** Im sure others have had the same experience. Very shady business practices. Would like help in resolving this issue. Had a hard time understanding ******* not sure if the amount of product was $117 or $175. No supervisor available for me to talk to. Thanks for you help
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Deborah G

      1 star

      12/18/2023

      I bought the product online I bought six bottles I did not see or read anything about they would be sending them to me every month so I was charged again for all six bottles the next month $239 I had to cancel and cancel my credit card then I called them and they said they dont have a return policy that I could send the other five bottles back because theyre not working and that it is Once you buy from them, its every month you receive the product I do not want the product and it did not work

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.