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Business Profile

Marijuana Sales and Services

EarthMedBrands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product did not work as advertised. Called and cancelled second fulfillment within allot 30 day period, returned product as instructed and never received refund as promised. Called back to verify and was told that I had not called back with a tracking number within the thirty days. This was never specified as a requirement for the refund to be issued. They conveniently left that out of the instructions and now say there is nothing they can do. I would like them to refund my money as promised.

    Business Response

    Date: 06/26/2024

    This complaint is not related to EarthMed LLC in ********. We are a cannabis company and do not sell products online nor ship cannabis as that would be illegal. This complaint is related to a online CBD company that is using a name similar to ours. I would advise you to file a complaint with the BBB under the correct company and to contact your states ************************* and ask them to investigate this online scam. Sorry for the inconvenience, but there is no way for us to address this issue as it is not related to EarthMed LLC

    Customer Answer

    Date: 06/26/2024

     
    Complaint: 21895096

    I am rejecting this response because:
    The business is denying responsibility and claiming this product from another supplier, yet the product label clearly shows this is the supplier and the phone number is the one contacted when the product was returned. Same phone number was used to contact the second time when they refused to rectify the issue. 
    Sincerely,

    ***********************

    Business Response

    Date: 07/08/2024

    THIS IS A ONLINE SCAM THAT HAS NO CONNECTION TO EARTHMED LLC!!! WE DO NOT SELL PRODUCTS ONLINE! WE DO NOT SHIP PRODUCTS ANYWHERE, AS IT WOULD VIOLATE BOTH ILLINOIS AND FEDERAL LAWS! WE DO NOT SELL HEMP CBD, WE ARE A CANNABIS COMPANY, ALL OUR PRODUCTS CONTAIN CANNABIS. THIS COMPLAINT IS RELATED TO A ONLINE CBD COMPANY THAT IS USING PART OR ALL OF OUR NAME. CONTACT AND MAKE A COMPLAINT WITH YOUR STATES AG'S OFFICE TO INVESTIGATE THE COMPANY. THIS IS IN NO WAY RELATED TO EARTHMED LLC.  OUR ATTORNEY HAS BEEN TRYING FOR MONTHS TO HAVE THIS SCAM REMOVED FROM THE INTERNET. ****** WILL NOT REMOVE IT. WE HAVE SENT CEASE AND DESIST LETTERS TO NO AVAIL. EARTHMED LLC CAN BE OF NO HELP IN RESOLVING AN ISSUE THAT IS NOT RELATED TO OUR COMPANY. 

    Customer Answer

    Date: 07/08/2024

     
    Complaint: 21895096

    I am rejecting this response because:
    The company is stating this is a internet scam yet the customer service number I have called to try and resolve this matter is the customer service department of this business and they have my information and account on record so there is a connection and I do not accept that they are not the responsible party. When cancelling the automatic fulfillment and requesting future orders be discontinued, it was this company I called and they pulled up my account history to do so. They cancelled the order. They gave me instructions on returning the product. They received my return post. So, how can they now say they are not responsible for any refund? It sounds like they are the scammers.
    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi ***********************,This email is to inform you that $94.99 has been refunded to your Mastercard 1160 for order #BC982E9D3A Please find the summary below.I asked this company to give me back my money as I did not order 4 bottles, just one. They send me this :Payment: Mastercard 1160 A couple months ago, I ordered one bottle of CBD gummies which were supposed to be very good for arthritis etc. It was touted as being a Shark Tank supported company. Stupidly, I fell for it but I only order 1 bottle and 4 came in the package that arrived. I sent them a letter telling them that I felt that was very dishonest and a scam, etc. etc. They sent me this refund:s Refund Amount: $94.99 Refund Date: 02/12/2024 Transaction ID: Yesterday I received 4 more bottles of the gummies, which I did not order! I didn't order ANY. My husband's name is on the ** credit card as well as my name and we were just billed $190.00 for these newest 4 bottles.. This is crazy. I do not want this product and I want them reported as a SCAM...

    Business Response

    Date: 03/19/2024

    I am sorry you got scammed. But we have no affiliation with these scammers. They are using our name without our consent. We are an ** state licensed dispensary, that can not sell and deliver online orders. We have contacted ****** and BBB to take this scam page down and they have done nothing.

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