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Business Profile

New Auto Parts

Chicago Auto Body Parts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The merchant neglectfully packaged the painted car fender and it was not properly protected during the shipping process. When it arrived, it was completely mangled and it had nothing to do with the shipping company itself and had everything to do with how Chicago painted body parts packaged it. Multiple areas of the package were completely exposed and vulnerable to damage. I immediately contacted about the negligent and lazy packaging for a $500 item. I was not home when the item was delivered and was out of town on a work trip so I was not able to inspect the item until I returned back home a few days later and upon opening the package, it was discovered that there was multiple areas of damage on the car fender; several big dents, paint bubbling and a big paint Knick where the black fender is showing through. The company has countless negative ****** reviews and Better Business Bureau reviews and how do I seen them prior to making the purchase? I would have never given them a single ***** of mine. Their initial response to my email was rude and dismissive. They take no accountability.The irony is that on their returns page on their website they state that the customer has to properly package the return to protect it from damage yet they dont even hold themselves to that same standard when they ship the part several others on ****** have similar pictures to mine where the packaging even cover The body parts

  • Initial Complaint

    Date:02/26/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased a painted bumper on their website, was told 5 to 7 business days before i could pick it up locally. this was three weeks ago. they do not answer phone calls or respond to emails, i am beginning to think this is a scam.

  • Initial Complaint

    Date:12/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered bumper w/ CAPA certification and received bumper that did not match paint color as guaranteed. Emailed customer service on 11/18/2024 and have yet to receive a reply. Also called office on 11/25/2024 and was told to expect response soon. Have yet to receive any response to my email or calls.

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for some painted parts, and a radiator support. Waited about a month received painted parts in ok condition, but no radiator support. Called about paint issues and no radiator support and was told support was canceled the day of painted parts shipping and an email was sent. Never received an email. Sent pictures of paint issues via email to ********************************** Got a reply stating scratches wont be an issue the will be covered up with a hood pad and nothing else. Scratches will not be covered and have gotten no replies back for any further help. Did everything as they requested and nothing. Other parts had little to no paint coverage where needed. They did refund the radiator support only and no shipping cost to it. If we could talk I would be willing for a billing adjustments to help with my extra costs of repairing parts, but now I have had other parts waiting to be installed due to this company and its failures.

  • Initial Complaint

    Date:06/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased an item on 5/24 and was informed via email that it would ***********-12 days to paint. It has now been an entire month, and the vendor has not completed the work. They do not respond to emails, and when you call, you are immediately placed on hold before you can speak. Their website has a contact form, but they do not respond to that either, nor do they respond on ********* This is unacceptable, and I believe this constitutes theft. I am requesting a full refund immediately. I have also filed a charge dispute with my bank.

  • Initial Complaint

    Date:06/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from this company on May 20, 2024. I was told shipping would take ***** business days. It is now June 21, 2024. I still have not received the item (price: $174.50). I have not been able to contact the company on the phone. They have not responded to my numerous emails either.

  • Initial Complaint

    Date:06/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 18 2024 I ordered a painted fender for 2010 cad SRX. Order #*******. Website says painting will take up to 12 business days to complete. Credit card was run on May 21 2024 for 438.39$. I cant get any response when or if the part will be done or shipped. Phone apparently doesnt work and emails get no response. I just cancelled my order and asked for a refund to my credit card, but dont expect a response from painted auto parts.com. Im surprised they are still in business.

    Customer Answer

    Date: 06/25/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a tailgate from them. Recieved it damaged, and over the course of 1 5 momths was told theyd exchange it. When the replacement never came they claimed it was out of stock and offered a refund. The issued a pickup through R&L carriers who cane and picked up the item. I was issued a credit, but they are telling R&L to bill me directly for the shipping charge despite the product being damaged. After a call to them, the manager had me CC him and R&L *** said they would take care of it. They have yet to respond at all and I once again am recieving another bill from the carrier.

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 months ago ordered a fender. It came in was the wrong part, wrong year does not fit. I inquired to company about sending a new one and I could return the one I have to no avail no return response. Their phone number goes to an ox that is full. No return call no return email I have not heard from them in a week.

  • Initial Complaint

    Date:02/27/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my parts (painted hood and fender) and after finding a small dent in the fender I submitted a claim to the company (shipping dropped off boxes with no chance to open and review parts to accept them). Not to mention that the color shade was bad - not just a little off but it was shades off. I installed it on my car while it was being settled because I had to get my car driving again. I got an initial reply asking for more photos of the full fender- I sent them within the same day. with it being installed on the car. After that I never heard back from them again for months. I sent several follow up emails, trying to call and even contacting ***** (who gives out her email for bad reviews). I emailed her after I was going to leave a review but saw her email in some replies and wanted to give them a chance to make it right. Now after almost a month of no reply from her (again beyond the initial reply of I'll look into it), nothing. I had even send a follow up email 2 weeks after and just now, but I'm not holding my breath for a reply. I finally left a review today and the reply was "****************. With All the respect Any damages or parts defects must be reported before parts are installed. You have installed the parts on your car and after you told us that the parts are damaged. Thank you" ... This is just plain incorrect because I sent them photos that night before I installed it of the fender on the packing material - not installed. This business should not be able to promote they have damage claims at all, the service has been horrible and downright lying.

Chicago Auto Body Parts, LLC is NOT a BBB Accredited Business.

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