Business ProfileforUhlmann Home Improvement

Initial window installation was performed on 10/11/2022. Multiple issues reported on 10/15/2022.Business came out on 10/19/2022 to take photos. Business said he would recaulk the windows and fix the issues.. On 11/11/2022, window manufacturer came out and resealed gaps inside window frame. On 12/23/2022, we noticed windows not sealed/caulked properly. Moisture and dirt in corners due to improper window caulking, multiple gaps, window frame sinking. Business owner denies and again said it just needs a little caulk. We had multiple window companies provide us their opinions. All confirmed windows were installed improperly. Business owner became less receptive to our concerns and phone calls. On 7/3/2023 we noticed a large gap, approximately 1/2 inch across the full length on top of the 2 window sets. Business came over on 7/6/23. Again he said it needed to be caulked. His installer would not be available until week of 7/17/23. Later we found out his installer was no longer with the company and he had a new installer. The new installer came over on 8/14/2023 to view the job. He immediately stated the windows were not installed properly and needed to be replaced. He told business the same. Windows are still under warranty period. On 9/1/2023, business owner told us he will replace the windows and he placed the order for new windows. We have made numerous follow up calls for window status. Business does not return the calls. When we did receive a response, we have been given multiple stories as to the status of the windows (such as, they are in production, or he doesn't have the money right now to pay for them). As of this date, 5/28/2024, we still have no windows installed, nor have we been provided a date as to when we can expect to see them. We are seniors on a fixed income, and we really need someone to assist us with this issue.