Business ProfileforDoornbos Htg & A/C, Inc.

I purchased a MagicPak unit from Doornbos in June 2021 to replace the old unit in my condo. Since the install I have had continuous issues with the unit when using the heat. The unit initially began overheating and producing an alarming burning smell. After having technicians out numerous times with no resolution to the problem, the Doornbos team installed a fuse box within the unit to prevent overheating, but the unit continues to overheat. When the unit overheats the electrical fuse is blown and the electricity to the unit is cut off, causing the home to be without heat. The only way to restore the heat is to have a technician come out to replace the blown fuse, which is a consistent inconvenience. The only resolution I have been given is to have the unit operate at half capacity, but the power at half capacity does not adequately heat the home. I was assured that the appropriately sized unit was installed, matching the specifications of the unit that was replaced. Doornbos suggested I have an electrician inspect the condo for possible electrical wiring issues, so I hired an electrician and the inspection report confirmed properly functioning electricity. Before this installation I had never experienced electrical issues with heating and cooling. I replaced the unit because it was old and no longer had air conditioning function. I am very disappointed with the customer service I have received. Even as the winter is among us, there is no urgency to resolve this issue and it is a safety concern. I asked the service manager if the unit could be defective and should be replaced, but he is persistent that the issue is not the unit. There was mention of contacting the manufacturer, but I have yet to hear any plan for resolution.