Complaints

• Initial Complaint

  01/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $3500 for premium treated wood and a cheap low grade wood was used with 80% to 95% splits in wood. They didnt use wood screws in most of the wood but nails that sticking out in places. The protective ********* to basement was not secured and freely moved and is very dangerous! There is structural damage due how the bolts were screwed in the wood is severely cracked and split. My husband and I are in our seventies and fear for our safety. ****** refused to inspect the work before and after our complaints. We have no assurance that he will make and repairs, he cursed me using the ** word. He never called me back, I had to keep calling and he flat out told me he wasnt going to replace the porch regardless of the structural damage. We took a long time to save that money to buy a new back porch. He committed from by using 3rd grade wood and unskilled workers. Pleas help us.

  

  Business response

  02/02/2023

  Customer wants to replace entire ********************. I told her we cannot do that . She then requested to replace the post. The post is srructural and would need ro disassemble entire porch. I told her we can use a wood filler and she refused that. We do admit that the wood ***  Have not been the best but with the pandemic there was a shortage on material.

   We do have a stipulation on our contracts that we are not responsible for wood that *** split or warp Due to natural behaviof the wood.

   I will gladly have my guys go over there and fill the wood.

  Customer response

  02/05/2023

   
  Complaint: 18728864
  
  I am rejecting this response because:
  
  

  He lied, I want the beam that his workers severely damaged replaced, its under the porch. They saw that it was damaged and continued to build the porch anyway!! The quality of the wood is substandard and not the premium treated wood that I contracted for. He admits that he committed fraud by giving me low graded wood and he didnt tell me anything!  I want the beam replaced, the ********* to the basement properly anchored, the touch of your hand moves it! I want the bottom post at the stairs replaced and I want the protective coat applied to the wood as contracted. I have no guarantee that he will return my call as he didnt before.  Please help we are scared the porch will cave in and we will be critical injured.  Please help we are in our 70 and we SAVED a long time to pay the $3500.00 dollars 

  Ill send the pictures, they are in my phone not my iPad.

  ******************************************

   

  
  Sincerely,
  
  ******************************************

  

  Business response

  02/06/2023

  Please have pictures Forwarded to us ************ 

  Please a** full.name and address. 

  We will have one of our guys look at this.

  Customer response

  02/20/2023

   
  Complaint: 18728864
  
  I am rejecting this response because:

  ******************************************

   reported via email

  4 days ago (Thu, Feb 16 2023 at 11:02 AM)

  
  

  To:"Better Business Bureau" <**********************************************************************************************>

  You don't often get email from **********************.Learn why this is important

  The contractor was sent the pictures when I told him about the issue originally.  He hasnt done anything and in his 1st reply told me to wait until it was ***** degrees so what as I to do

  
  

  I sent the pictures again today.

  
  

  Pavana 
  

  
  
  Sincerely,
  
  ******************************************

  

  Business response

  02/20/2023

  My crews have been givin this complaint and they are in the process of midigating  this issue.

  Explained to owner that we are in the process of repairs only.Tell us why here...

  Customer response

  02/24/2023

   
  Complaint: 18728864
  
  I am rejecting this response because:

  They havent done anything yet, they are saying that they are ONLY going to smear wood filler and NOT replace the two bottom post at the bottom of the stairs as ****** promised still refuse to do anything about the beam they messed up under the porch or repair the ******** to the basement that was not anchored and moved freely and is a major hazard to anything who touches it for support.  They will fall into the basement.  Please help **!

  
  Sincerely,
  
  ******************************************

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