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    Business ProfileforYour Event Space

    Event Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    515 E 3rd St, Alton, IL 62002
    BBB File Opened:
    10/31/2022

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    10/31/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    My family and I went to this event center on January 4th, as a potential place to hold our wedding ceremony and reception. Once we toured the place and decided on a price, my ex fiance' and I paid a deposit of $2300 to hold the venue for our up coming wedding on October 8th. We were told that the remaining fees would be due 180 days prior to our wedding. The remaining $2300 was paid in March, even though it wasn't due until May. Now that we have paid in full, the date was supposed to be ours, to do with what we pleased. We informed ****** on May 14 at 4:47pm that we were cancelling our wedding due to unforeseen circumstances. She informed us that she likes to help people out when she can, in regard to refunding people's money. However, she asked us what was going on, as to why we were canceling, which, in my opinion, is none of her business. She stated that if the venue was rebooked, she would give us 50% of our paid money back. She stated that she ran ads on Facebook for that date, but I searched the Facebook page and seen no proof of these ads. Why would she need to rebook it though? She has all of our money, so she's ahead, with no intent to refund!! Also, she never gave us the option to sell our date. After all, we were paid in full and the date was technically ours. So, we should have had the option to sell it, but unfortunately, we weren't given that option. This "Christian" woman has $4500+ dollars of ours and is not willing to do anything for us! She's taking full advantage of people and it's wrong! I've heard of several other instances where people have had awful experiences with this woman. If nothing is resolved here, we will be taking legal action and going to the news channels.
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