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Business Profile

Accountant

Soprano Accounting & Tax Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/10/23 I hand-delivered to the office of Soprano Accounting & Tax Service *** an envelope containing my signed federal and state income tax returns that they prepared for me, and a personal check #**** for $375 fee that we agreed upon for the preparation and filing. Electronic filing was clearly indicated as the method of filing.04/12/23 Check posted 05/06/23 I emailed ********************************** "Hi *****. I don't yet see an electronic payment from my bank by the federal government regarding what I own for 2022 income tax. Do I need to follow up with anyone on this, or do I just wait for the withdrawal to occur? - ***"I received no response.06/06/23 I confirmed via the *** website that my return WASN'T received. I called ***** Soprano's number and no one answered. I then called ********************* who works for Soprano and I explained the issue. ***** said he'd have someone call me back. A woman, whose name I didn't write down, called me back and acknowledged they had similar issues with other returns, and that she'd look into mine.06/08/23 The *** correctly withdrew what I owed, $3,273, from my checking **********/03/23 I received an email notification from the *** (which about a week later I received via the U.S. ************ that I owe the *** $290.62 by 07/24/23, for "Failure to File" and "Failure to Pay" by the 04/15 deadline.07/13/23 I emailed ********************************** "I received the attached letter from the *** stating that I owe a penalty $290.62 due to late filing. Will your office pay the penalty on my behalf? I submitted on time to you the signed forms and the payment of your fees (refer to below email)."07/14/23 Having received no acknowledgement of my email, I called ***** at ************. He answered and said he did not yet read my email. Said he was working summer hours. Said he would call me back that afternoon.07/18/23 No response from *****. I called again today and he didn't answer. To avoid further *** fees I electronically paid the *** the $290.62

Soprano Accounting & Tax Services is NOT a BBB Accredited Business.

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