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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have been a subscriber for over 40 years. We get charged $273.80 every 2 months for the 7 days a week paper. This is $4.50 per paper. WAY above what the gas station/store charges. We have delivery problems ALL OF THE ***** We call in every time and report it. We see NO credit on our ****. A detailed **** is not provided at any time. We receive the same **** every 2 months. We have called numerous times to ***** who called back once. We did not get to the phone on time. We called her back and she has still not called us back. We are being charged $1642.80 a year for the paper. My husband and I are both 80 years old. This is a joke. New subscribers are charged less than $200 a year for the paper. My husband has dementia and the one thing he does remember as part of his routine is the daily paper for him to read as it helps him. I can't imagine what other people are charged per year but to charge over $1600 a year for seniors is ridiculous. All we want is an adjustment on our **** and IF we decide to keep our subscription, a detailed **** showing our credits. This has not once been provided. Our billing history states the same amount every 2 months so that just proves no credits are issued. We never get the redeliver either if we ask for that. I know times are tough right now but this is terrible customer service and a rip off to seniors.Business response
01/25/2022
*************************, we apologize for your experience and difficulty in receiving a timely response from our *************************** and in receiving daily deliveries. Although subscription pricing has been a challenge for newspapers across our country as other revenue sources have been diminishing, we realize retaining our readers to be our number one focus.
Our records show you spoke with *********************** Representative **** **** yesterday who facilitated an adjustment in your rate moving forward. Also it shows due to the severe carrier shortage in your area currently, May **** made arrangements to put your subscription delivery on a temporary hold. As soon as the delivery problems alleviate, we will restart your delivery.
We have involved top management of both the Daily Herald and our delivery service to insure once your delivery restarts this does occur again. As a side note credits have been processed on your missed deliveries.
Thank you for responding via your BBB submission alerting us to your dissatisfaction. The Daily Herald also apologizes for any in uneasiness we may have caused due to our pricing algorithms. Also let me thank you for being and remaining a Daily Herald reader and subscriber, our most valued asset, albeit on hold for now.
Sincerely,
*************************
New Business Manager-Circulation
o: ************ | c: ************
*******************************
P.O. ******* | ***************************
DailyHeraldMediaGroup.comTell us why here...
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Contact Information
P. O. Box 280
Arlington Heights, IL 60006-0280
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Get a QuoteCustomer Complaints Summary
43 total complaints in the last 3 years.
6 complaints closed in the last 12 months.