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Business Profile

Restaurants

Jameson's Char House

This business is NOT BBB Accredited.

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1

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Review Details

  • Julie S

    Date: 12/29/2023

    We Will NEVER be back to ********* due to the disgraceful and racist behavior by manager, ***************************. Went there with family and some close family friends for Christmas dinner. The manager was completely aggressive and totally out of line TWICE. First, he complained that one of us moved our seat to the side of the table that was not in the walkway. Servers were bumping into the seat continuously so we moved it to be out of the way. He stomped over to the table and reprimanded us for moving it. Demanded that the elderly woman sitting in the seat get up. He moved it back to where he had it and we explained why we moved it. He ignored all of us, aggressively told her "sit" and then yelled "I am not leaving until you SIT." The most appalling situation happened when our food arrived. My friend's steak was not cooked how she asked and it was way too well done. She could barely cut it. We told ******. No sooner than she started to explain how she ordered the steak did he raise his voice and become completely belligerent. He yelled "I am NOT taking the steak back. YOU are the ONLY one who has complained today." He said if she had trouble cutting the steak, he would cut it for her. She is 53 years old and perfectly capable of cutting her steak. He continued with that there was no possibility that the steak could have been cooked wrong and that SHE had the problem. He said not one steak had been cooked incorrectly all day. He complained that WE were rude when we backed her up and said, "I will only talk to one of you". He aggresively came next to her, grabbed her plate, and cut open the middle. Clearly overcooked, he did not apologize, but instead said, 'see it's fine, but you want something else, then fine.' At that point, we all lost our appetites. Actually, I thought this was a joke - no manager in his right mind would treat someone like this. It doesn't help that the woman this happened to is black. I hate to even think this was based on race.

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