Complaints
This profile includes complaints for Restaurant.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 214 total complaints in the last 3 years.
- 130 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using this company for over a decade now and had so many unused certificates where some ranging from $10 up to $100. A few months ago I noticed that all of my certificates were no longer available that they were turned into points. I never requested for this to happen and a lot of restaurants dont even participate with ***************. I had reached out to Customer Support several times to see what has happened and why the changes when something I purchased was taken away from me and how can I get my certificate back. I kept hitting a wall with each rep. ** not able to gift off any points or convert them into gift certificates etc. Is this legal for them to take paid certificates and convert them into points?
Business Response
Date: 04/23/2025
To Whom It May Concern:
We acknowledge the receipt of the complaint submitted by Ms. ****** ****** (BBB#********) and would like to express our gratitude for her reaching out to Restaurant.com. We sincerely apologize for any dissatisfaction she has experienced with our services.
Our customer service representative has been in direct communication with Ms. ****** regarding her gift card associated with her account. We have informed her about the recent launch of our new website and mobile application, which are designed to enhance user experience and provide convenient access to account features. As part of this upgrade, we have implemented a new points system. Existing Restaurant gift cards and credits will now be converted into points, which can be redeemed for certificates at any participating restaurants offering Exclusive Deals on our platform.
While the option to send a gift card saved on the account is no longer available, customers can still print and share ********************** certificates, making them ideal gifts for friends and family.
Should Ms. ****** have any further inquiries, she is encouraged to reach out to us at ************************************.
Thank you for your understanding.Sincerely,
***** ********
Restaurant.com, Inc.Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 9th, I went to *******'s Tacos and **************** The owners informed me that they would not be able to honor the certificate because it was made under previous management. On April 13th, I went to ************, another restaurant listed on *************** for *******. The manager said that the restaurant has never been affiliated with *************** and that the profile for it is a scam. Additionally, your website lists restaurants currently out of business, such as Big Foot Longs and ******** Taste of Soul Bar B-Que. The fact that there is so little oversight and these certificates have now been rejected by multiple restaurants is alarming. Rather than exchanging for another certificate, please reimburse me the funds I spent on my previous orders.Business Response
Date: 04/22/2025
To Whom It May Concern:
We have received the complaint of ***** *** (BBB#********). We want to thank Ms. *** for contacting Restaurant.com. We apologize that you are anything but pleased with our service.
For over 20 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly.
Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurants primary obligation under the contract is to honor the certificates when customers present them.
Ms. *** states that the Seattle's Tacos and *************** did not fulfill its obligations to honor the certificate. We are reaching out to the restaurant to discuss this situation because they are under new management. Restaurant.com is deeply disappointed by the restaurants actions and the discomfort those actions have caused you.
Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We are exchanging the certificate for the equivalent value in a Restaurant.com points.
Ms. *** can contact one of our customer service specialists, at *********************** directly. We will be able to assist Ms. *** confirm current participation, assist with redeeming for restaurant certificates, and otherwise assist with utilizing the savings from the Restaurant.com credits. In addition to our participating restaurants, We have the Dining Discount Pass that are available through our program.
Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 04/23/2025
Complaint: 23223632
I am rejecting this response because:This response did not address the issues with Fitchi House. This response also fails to address the variety of restaurants mislisted on your site that have permanently closed, including the two I named. The dining discount pass is only used at one location within a 4 mile radius of my home, so it's not something that is worth the cost.
Please refund me the amount I paid for the gift cards and make an effort to improve the accuracy of your listing. Greater transparency would be a major help to your customers.
Sincerely,
***** NusBusiness Response
Date: 04/23/2025
To Whom It May Concern:
We have received the complaint of ***** *** (BBB#********). We want to thank Ms. *** for contacting Restaurant.com. We apologize that you are anything but pleased with our service.
One of our customer service representatives, has been in contact with Ms. *** about her concern that some of the restaurants refuse to accept our certificate. We are reaching out to the restaurant to discuss this situation. Restaurant.com is deeply disappointed by the restaurants actions and the discomfort those actions have caused you.
Ms. *** can contact us, at *********************** if she has any further questions.
Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 04/24/2025
Complaint: 23223632
I am rejecting this response because: For the reasons I have already submitted. I do not believe this service is accurately marketed, worth the value, or effectively maintaining communication with businesses. It do not feel that spending more time and energy on this business is reasonable.
Sincerely,
***** NusBusiness Response
Date: 04/28/2025
To Whom It May Concern:
We have received the complaint of ***** *** (BBB#********). We want to thank Ms. *** for contacting Restaurant.com. We apologize that you are anything but pleased with our service.
For over 20 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly.
Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurants primary obligation under the contract is to honor the certificates when customers present them.
Ms. *** states that some restaurants did not fulfill its obligations to honor the certificate. We are reaching out to the restaurants to discuss this situation. Restaurant.com is deeply disappointed by the restaurants actions and the discomfort those actions have caused you.
Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We are exchanging the certificate for the equivalent value in a Restaurant.com gift card code. [- We are also issuing you an additional $50 Restaurant.com card code for her inconvenience.]
Ms. *** can contact one of our customer service specialists, at *********************** directly. We will be able to assist Ms. *** confirm current participation, assist with redeeming for restaurant certificates, and otherwise assist with utilizing the savings from the Restaurant.com credits. In addition to our participating restaurants, we also have the Dining Discount Pass that are available through our program.
Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 04/28/2025
Complaint: 23223632
I am rejecting this response because:For the reasons I have already shared. I already have a high balance on my account. I do not need a gift card, just a refund.
Sincerely,
***** NusInitial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my husband has an account he cannot access any longer because it is through a work email at a company he's not at anymore. i tried using log in creds to change the email on the account and was blocked. i called customer service in JAN 2025 about this and have been given the runaround on 2/19, 2/26, 3/3, 3/4, 3/7, 4/8 and a few other days this year. i've been told ticket has been escalated to advanced support team, marked as urgent. either **** or **** tells me it's being work on, but truly, i have proven we own the account, and yet they still will not grant access by changing to a usable email i have provided.Business Response
Date: 04/16/2025
To Whom It May Concern,
We acknowledge the receipt of the complaint submitted by Ms. ********* **** (BBB#********). We appreciate Ms. **** for reaching out to Restaurant.com, and we sincerely apologize for any dissatisfaction she has experienced with our services.
One of our customer service representatives has been in communication with Ms. **** regarding the update of her account email. We have escalated her concerns to our Advanced Support Team, which is currently conducting a comprehensive review of her account.
Should Ms. **** have any further inquiries, she is welcome to reach out to us at ************************************.
Thank you for your attention to this matter.
Best regards,
***** Horowitz
Restaurant.com, Inc.Customer Answer
Date: 04/16/2025
Complaint: 23204913
I am rejecting this response because: customer service sent me an email with a password reset linkat 453p EST and I was not aware of this until 930p. The link is valid for an hour only and expired by the time I tried it. I used the alternate link to request another password reset link on my own, and that has yet to send me a new password resent link right now. i have tried twice and am still waiting. I also wrote back to the customer service email saying as much, so as of right now, I am still not able to access my account.
Sincerely,
********* ****Business Response
Date: 04/17/2025
To Whom It May Concern:
We have received the complaint of ********* Dyer (BBB# 23204913). We want to thank Ms. ************* contacting Restaurant.com. We apologize that you are anything but pleased with our service.
One of our customer service representatives, has been in contact with ******* about her account. We have successfully merged her account using the updated email provided and the issue has been resolved.
Ms. **** can contact us, at ************************ if she has any further questions.
Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ****Initial Complaint
Date:04/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I have been calling and emailing for a month trying to get my email updated to be able to use my meal gift card. I spoke to someone on March 9 then the 117th & Friday but nothing has been done. Thanks so much.Business Response
Date: 04/08/2025
To Whom It May Concern:
We acknowledge receipt of the complaint submitted by ******* ****** (BBB#********) and would like to express our gratitude to Ms. ****** for bringing this matter to our attention. We sincerely apologize for any dissatisfaction she has experienced with our services.
Our customer service representative has been in direct communication with Ms. ****** regarding her account merge request. We have escalated this matter to our Advanced Support Team, who are currently conducting a comprehensive review of her account to ensure we provide the most effective resolution promptly.
Should Ms. ****** have any additional inquiries, she is welcome to reach out to us at ************************************.
Thank you for your understanding.
Best regards,
***** Horowitz
Restaurant.com, Inc.Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a loyal customer of this company since they opened in 2004. I moved recently and my email changed. I contacted Restaurant.com, ************, more than 9 times within the past 7 weeks and spoke with a representative each time, (Ruby, ******** ****, and ****). They all advised me that I needed to update my email and password since I moved. I provided them during my many phone calls and through emails my identity and they verified my active account. They keep informing me I would be contacted by their escalation department within 1-3 days to reset my password. It appears nobody wants to assist me and I have never received a follow-up call. I have over $500 in credit and gift cards that I am not able to use as a result of their negligence and failure to simple update my password. I find this company to be shady based on my years as a criminal investigator.Business Response
Date: 04/01/2025
To Whom It May Concern:
We acknowledge the receipt of the complaint submitted by ******************* (BBB#********). We appreciate Mr. ******* for reaching out to Restaurant.com, and we sincerely apologize for any dissatisfaction he has experienced with our services.
Our customer service representative has been in direct communication with Mr. ******* regarding his account. We have provided him with detailed instructions on how to access his active certificates, as well as information regarding his credits, which have been converted into points that can be redeemed for certificates.
Should Mr. ******* have any further inquiries, he is encouraged to contact us at ************************************.
Thank you for your attention to this matter.
Best regards,
***** Horowitz
Restaurant.com, Inc.Initial Complaint
Date:03/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
unauthorized use of MY business name and brand. they're selling discounted gift cards for your restaurant without your knowledge, and you've received numerous complaints about them THIS WEBSITE IS SELLING DSICONTED GIFD CARDS FOR MY RESTURANT AND WE KNOW NOTHING ABOUT THEM. 100 COMPLIANS FROM OTHERS AND THEY STILL RATED A+ ON BBB., SCAM SCAM SCAMBusiness Response
Date: 03/24/2025
To Whom It May Concern,
We are writing to acknowledge the receipt of a complaint from ****** ****** (BBB#********) regarding his restaurant listed on our platform.
For over two decades, Restaurant.com has been a leading online marketing service dedicated to supporting restaurants. We currently partner with thousands of independent operators nationwide, providing them with innovative and cost-effective solutions to enhance their marketing efforts without any upfront costs. Our model facilitates customer engagement by offering discounted promotional certificates, which consumers purchase directly from Restaurant.com, thereby driving traffic to the restaurant.
In response to Mr. ******* inquiries, we have escalated his concerns to our restaurant department for further review. Should he require additional assistance, he may reach out to them directly at *********************** or by calling **************.
Thank you for your attention to this matter.
Sincerely,
***** Horowitz
Restaurant.com, Inc.Customer Answer
Date: 03/25/2025
Complaint: 23104076I am rejecting this response because: Restaurant.com uses illegally my logo and name that is in violation of my copy rights. they should remove my logo and restaurant name off their website immediately before any legal action taking place.
ironically; ************* has three pages of same SCAM complaints under BBB, but still has the rating of A+.
Sincerely,
****** ******Business Response
Date: 03/26/2025
To Whom It May Concern:
We acknowledge receipt of the complaint submitted by Mr. ****** ****** (BBB#********) and would like to express our gratitude for bringing this matter to our attention. We sincerely apologize for any dissatisfaction he has experienced with our services.
Our customer service representative has been in direct communication with Mr. ****** regarding his request to remove his restaurant from our listings. We have advised him to reach out directly to our Partners Team to facilitate this process. Additionally, we have escalated his concern to the relevant department to ensure his request is addressed promptly.
Should Mr. ****** have any further inquiries, he is welcome to contact our Partners Team at *************************************.
Thank you for your understanding.
Best regards,
***** Horowitz
Restaurant.com, Inc.Customer Answer
Date: 03/27/2025
Complaint: 23104076
I am rejecting this response because: UNTILL THIS MOMENT THEY DIDNOT REMOVE THE US OFF THERE WEBSITE. SEE TIME AND DATE ON THE PICTURE ATTACHED 3/27 @ 1:30 PM. THEY CONTUE WITH COPY RIGHT VIOLATION WHICH WILL END UP WITH LAWSUITE EVENUALLY. ************** SHOULD SIEZE USING ANY OF MY LOGO OR RESTAURANT NAME IN ANY WAY. AND SUBIMTT PROOF FOR THAT.
Cease-and-Desist Letter: Restaurant.com should stop using our logo and name immediately. if not; will pursue LEGAL ACTION if the situation is not resolved.
Sincerely,
****** ******Initial Complaint
Date:03/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 3rd I purchased $45 from an add posted by this company, supposedly for a retail value of $150. When checking their website to find what local restaurants participated in this program there were numerous listed. Many restaurants that I frequent are on the website and said to be in this program. Upon purchasing the "deal" I attempted to utilize the program at many of their listed partners only to find out they are not in the program. On the website there are dozens listed locally but in fact there are no restaurants local to me that accept this program. This is a bait and switch and should be investigated by the ***.Business Response
Date: 03/24/2025
To Whom It May Concern:
We acknowledge receipt of the complaint submitted by Mr. ****** ****** (BBB#********) and would like to express our gratitude for bringing this matter to our attention. We sincerely apologize for any dissatisfaction he has experienced with our services.
Our customer service team has been in direct communication with Mr. ****** regarding his concerns about certain restaurants listed on our platform that do not participate in our program. We have clarified that some establishments may not currently offer certificates through Restaurant.com for various reasons. These may include their decision to be featured on our site without participating in the program, a potential discontinuation of their involvement, or their status as new members awaiting approval.
Furthermore, it is important to note that some restaurants may be included solely for directory purposes, may not have any available deals, or may have limited quantities. Additionally, a restaurant may be in the process of being removed from our program due to changes such as closure or ownership transition.
We appreciate your understanding and are committed to addressing any further concerns.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 03/25/2025
Complaint: 23101476
I am rejecting this response because I originally reached out to Restaurant.com on March 3, 2025 to resolve this issue. I was ignored and consequently filed this complaint. In their response via BBB they state they have been in communication with me regarding this matter. They have not. They emailed me after they responded to the BBB on March 25, 2025 at 1:12pm. Regardless of the timing of emails they still have not resolved the situation which is simply the fact that they advertise businesses that are not affiliated with their program. Because of this false advertising I maintain my request for a refund of my purchase into their program.
Sincerely,
****** ******Business Response
Date: 03/26/2025
To Whom It May Concern:
We acknowledge receipt of the complaint submitted by Mr. ****** ****** (BBB#********) and would like to express our gratitude for bringing this matter to our attention. We sincerely apologize for any dissatisfaction he has experienced with our services.
Our customer service team has reached out to Mr. ****** regarding his concerns about the lack of available restaurants in his vicinity. We have advised him to consider entering a different zip code that is centrally located or in close proximity to his original entry. Please be assured that our dedicated Support team is actively working to enhance our restaurant network, and we are continually adding new dining options. We encourage Mr. ****** to check back frequently for updates.
For personalized assistance, we invite Mr. ****** to provide us with his general location or the zip codes he has previously attempted. We are committed to finding suitable dining options for him.
Should Mr. ****** have any further inquiries, he is welcome to reach out to us at ************************************.
Thank you for your attention to this matter.
Best regards,
***** Horowitz
Restaurant.comInitial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 gifts cards total $75. The website confirmed both valid. I tried to register but kept getting error message to call the help desk. Phone ************. I called twice on 3/6/25 and spoke with a rude *** named ****. He said it was an IT issue and I would have to change my email. I told him they should fix their IT issue and asked to speak to a manager. He refused and hung up on me both times. I then sent an email to the Support Team. Email: *********************** To Whom it May Concern,I called twice and spoke with ****. He was very rude, condescending, would not let me speak with a manager and actually hung up on me both times. Terrible Customer Service.I have 2 gift cards I am trying to redeem, 1 for $25.00 and 1 for $50.00. Both have been verified valid. For some reason the website is not allowing me to establish an account, keeps giving an error message that my email is already taken. I have no other email account. **** was extremely unhelpful and said I have to establish a different email account to log in, which is absolutely ridiculous. I should not have to set up an additional email address I don't need just to redeem these gift cards. I requested to speak to a manager and he outright refused. I now have $75.00 worth of gift cards which are completely useless to me. I would appreciate either a simple way to redeem them or a refund of $75.00. I would appreciate a ***ly asap with a solution to this ridiculous issue. Thank you, **** ******* That same day I received an auto ***ly email stating: Dear vmary418,We would like to acknowledge that we have received your request and a ticket has been created.A support ***resentative will be reviewing your request and will send you a personal response.(usually within 24 hours).Thank you for your patience.Sincerely,Restaurant.com Support Team No further ***ly. On 3/6/25 I emailed asking for a response. No ***ly. I would appreciate a refund from ************* for the $75 value of 2 gift cards.Business Response
Date: 03/19/2025
To Whom It May Concern:
We appreciate your bringing the complaint from **** ******* (BBB #********) to our attention. We would like to extend our gratitude to Ms. ******* for reaching out to Restaurant.com.
For over 20 years, Restaurant.com has been a trusted online marketing service dedicated to supporting restaurants. We collaborate with thousands of independent operators nationwide, providing them with innovative and cost-effective advertising solutions that require no upfront investment. Our platform drives customers to restaurants by offering discounted promotional certificates, which consumers purchase directly from Restaurant.com.
Upon reviewing our records, we found that the email address provided by Ms. ******* in her BBB complaint is not associated with our database. We encourage Ms. ******* to reach out to one of our customer service specialists at ********************** with an alternative email address or any additional information that may assist us in resolving her concerns.
Thank you for your attention to this matter.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 03/19/2025
Complaint: 23076154
I am rejecting this response because: We had several email exchanges and I sent them all of the required information they requested. Including both old and current email addresses, and code numbers on back of gift cards. I did not recieve a confirmation response as to the resolution of the issue. I did my part by submitting all required info, now I am waiting for them to resolve it.
Sincerely,
**** *******Business Response
Date: 03/21/2025
To Whom It May Concern:
We appreciate your communication regarding the complaint filed by **** ******* (BBB#********). We would like to extend our gratitude to Ms. ******* for reaching out to Restaurant.com, and we sincerely apologize for any dissatisfaction she experienced with our service.
Our customer service representative has been in direct contact with Ms. ******* regarding her account merge request. We are pleased to inform you that her account has been successfully merged with the new email address she provided. Additionally, we have guided her on how to log in and utilize her points effectively.
Should Ms. ******* have any further questions or require assistance, she is welcome to reach out to us at ************************************.
Thank you for your attention to this matter.
Best regards,
***** Horowitz
Restaurant.com, Inc.Customer Answer
Date: 03/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased Restaurant.com in 2018. I have made numerous attempts to use the certificates. I have dined and submitted and restaurant states they don't accept it. Even though it clearly has their name and address. I have under $200 in certificates that I can't use!Business Response
Date: 03/10/2025
To Whom It May Concern:
We appreciate your reaching out to us regarding the complaint filed by Ms. **** ******** (BBB#********). We sincerely apologize for any dissatisfaction she has experienced with our services.
For over 20 years, Restaurant.com has been a trusted online marketing platform for restaurants, partnering with thousands of operators nationwide to help them grow their businesses. Our innovative and cost-effective service allows restaurant owners to promote their establishments without any upfront costs. We facilitate customer visits by offering discounted promotional certificates, which consumers purchase directly from Restaurant.com.We understand that certain restaurants have not honored their obligations regarding the certificate. We are currently in communication with the restaurant to address this matter. Restaurant.com is sincerely disappointed by the restaurant's actions and the inconvenience this has caused you.
Each restaurant in our program enters into a binding agreement with us, authorizing the issuance of these certificates. It is the restaurant's responsibility to honor the certificates as stipulated in the contract. At Restaurant.com, we prioritize exceptional customer service and strive to ensure our customers are satisfied with their purchases. We are pleased to offer Ms. ******** an exchange of her certificate for an equivalent value in Restaurant.com points.
Ms. ******** can reach out to our customer service team directly at *********************** Our specialists are ready to assist her in confirming current participation, redeeming points for restaurant certificates, and maximizing her savings with Restaurant.com points. Additionally, we offer the Dining Discount Pass as part of our program, providing even more dining options.Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 03/10/2025
Complaint: 23034599
I am rejecting this response because: see attached. Same game since 2012. I have exchanged as they will see in their records. In 13 years one pizza place accepted certificate and have since gone out of business. A company of their size manipulate a scheme that doesn't work for me. My $200 means everything.
Sincerely,
**** ********Business Response
Date: 03/12/2025
To Whom It May Concern:
We appreciate your reaching out to us regarding the concerns raised by Ms. **** ******** (BBB#********). We sincerely apologize for any dissatisfaction she has experienced with our services.
For over 20 years, Restaurant.com has been a trusted online marketing platform for restaurants, partnering with thousands of operators nationwide to help them grow their businesses.
Our innovative and cost-effective service allows restaurant owners to promote their establishments without any upfront costs. We facilitate customer visits by offering discounted promotional certificates, which consumers purchase directly from Restaurant.com.
Each restaurant in our program enters into a binding agreement with us, authorizing the issuance of these certificates. As part of this contract, the restaurant commits to honoring the certificates presented by customers.We have received feedback from Ms. ******** regarding certain restaurants that did not honor their obligations related to the certificate. We are currently in communication with these establishments to address this matter. Restaurant.com is disappointed by the actions of these restaurants and the inconvenience it has caused you.
At Restaurant.com, we prioritize customer satisfaction and strive to ensure that our customers are happy with their purchases. As a resolution, we will be exchanging the certificate for an equivalent value in Restaurant.com points.
Ms. ******** is welcome to reach out directly to one of our customer service specialists at *********************** Our team is ready to assist her in confirming current restaurant participation, redeeming for restaurant certificates, and maximizing the benefits of her Restaurant.com credits. Additionally, we offer the Dining Discount Pass as part of our program, which may also be of interest.
Thank you for your understanding.
Best regards,
***** Horowitz
Restaurant.com, Inc.Customer Answer
Date: 03/12/2025
Complaint: 23034599
I am rejecting this response because: the attachments show I ordered Dining Pass as you instructed went directly to the next following step with the order number and was denied with an unidentifiable number. This is a scheme well plotted. First purchased certificate in 2009 for $15 and second purchase in 2018 for $200. I have been able to use it twice!!!! So it's not me. I purchase the tickets, go to the restaurant and with receipt denied using certificate and pay full price! This is why **** dropped promoting you on their email newsletter because of the complaints. ****** employees lost opportunity for Restaurant.com not honoring complaints.I want a full refund. At best this has been ongoing for 16 years. Long and patient enough.
**** ********Initial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the owner of ************ and Grill. I do not have an active business account with **********************: however, recently patrons have been attempting to redeem gift certificates that I have not authorized at my establishment. Evidently, these were purchased off of Restaurant.com. I have attempted to call and email the company to request that my business be removed from their website and thus far have not received a response. I am requesting that my business and all associated advertising be immediately removed from their website and associated database. These gift certificates are unauthorized: thus, requesting removal of my business information so that this does not occur again.Business Response
Date: 03/05/2025
To Whom It May Concern:
I hope this message finds you well.
We are writing to inform you that we have received a complaint from *** ****** (BBB#********) concerning his establishment, Hideaway Bar and Grill.
For over 20 years, Restaurant.com has been a trusted online marketing service dedicated to supporting restaurants. We currently partner with thousands of independent operators nationwide, providing them with innovative and cost-effective advertising solutions that require no upfront investment. Our model allows us to drive customers to restaurants by offering discounted promotional certificates, which consumers purchase directly from Restaurant.com.
In response to Mr. ******** request, we have promptly removed Hideaway Bar and Grill from our website and ceased the sale of promotional certificates for the restaurant.
Thank you for your attention to this matter.
Sincerely,
***** Horowitz
Restaurant.com, Inc.Customer Answer
Date: 03/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******
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