Complaints

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We got a charge for $286, which we thought it was a fraud since there are so many frauds going on in our account and then we had been only charged for $14.95 per year and this was $286 which was unusual, so we canceled our credit card. The company sent us to collection and not even contact us before doing so. We didn't close the account till few months after closing our business and then we realized that this $286 could be the bills for it. Since we were closing the account, so we didn't think it will be a problem of paying them to renew, and per the email from them, attached, if we didn't pay, then website will expired which it should have been ok, why sent us to collection without any notice! The renew is for 5 years, account was closed, why are they still charging us for it and sent us to collection? When we called them , they are very rude first *************** up on me, I called back and manager (****) spoke to me that he won't help me and said "we are not customer anymore" and said we charged back them before calling them. It was our fault to charge back the payment, they did not listen to our reason. The way they said is this is what I would get for doing this to them even we already closed the account. The invoice was FEB 15 and charged back in March, and canceled the account, but why would they still sending us to collection, please see email from them if we didn't pay the renew will be expired, didn't not mention that they will collect the funds. What if we didn't have credit card of file?Now we paid $421 for nothing. We need to get it refund, It is such a wrongful business doing and it was how they wanted to get back to us. All the guys who work in the billing ***** they were making fun of me and very rude and yes, I had to protect myself and talked back to them for what they deserved. I feel bullied by them. This is so unacceptable. Please help us resolved this for service that we don't use and the renew should have been canceled per their email.

  

  Business response

  06/09/2023

  The customer has been renewing since 02/15/2013
  The customer states she has been getting charged for the domain every year so she knew exactly who we were and why we were charging her

  The hosting renews every 5 years and receives 30 day renewal notice prior

  Customer NEVER cancelled, that is why they got charged for renewal. Instead of contacting ** for the renewal charge, they filed a claim with their credit card company as "fraud" yet states she was getting charged from ** every year for the domain name. Since the chargeback was filed, we sent her account to collections as she clearly lied about being fraud and she lost.

  Customer has to pay all the fees and fines associated with the chargeback.

  Next time, don't claim fraud when it is clearly not fraud and contact ** instead of doing a chargeback.

• Initial Complaint

  11/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Prior to get hosting service for www.multivive.com we ask webhostingpad.com weather we are aloud to use all functuions on the database sql , they said "we don't restrict sql functions within our hosting accounts" as you can see gathered documents on this link: https://www.encuentremeya.com/goEncu7gALe3/compras.php?id_img_objeto=3244&codobjeto=4715 We trusted them paying for the 5 years hosting service power plan. After few days after geting the plan we tried to modify some routines in the database, showing a warnig saying we can not do it with out privileges super, something we are supose to get with the hosting plan. We contac ************* and they said we need to get a VPS plan unnecesary and we don't need for our website. We have been with ************* for the last 5 years and we didn't have any problems editing or adding routines until now, purchasing aditional 5 years hosting.We pretend webhistingpad follow and respect what they say and activate all function on our database or face lawsuit.

  

  Business response

  11/20/2022

  Hello,

  Please submit a ticket to our support **** to resolve the issue. BBB does not have the ability to fix server issues.
  

• Initial Complaint

  10/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The suspended my hosting account after taking payment and will not allow access to my data without paying even more money. They are threatening to delete my files if not paid within 48 hours by cashiers check, which is virtually impossible to do.

  

  Business response

  10/17/2022

  Hello,

  
  The customer is suspended due to a unauthorized chargeback and after receiving a refund. Therefore we will not take any credit card payments and any backup they wish to receive must be paid via a cashier's check.

  If you have any other questions, please feel free to reach out to us directly.

  Thank You

  ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩