ComplaintsforO-Cedar Products

• Initial Complaint

  08/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our ******* mop is defective after about five-6 uses. It flip -flops at the bottom of the handle. It is most frustrating when mop head flips when pushing or pulling while attempting to clean floors. The bottom of the handle flip-flops, making it difficult to clean the floors. Could you please help me with a replacement quickly?Heres my email ********************** Thank you.

  Business response

  08/26/2024

  Hi ******,

  We're are sincerely sorry to hear this. We do not see you've reached out to us directly via email and will be sending our communication through there. 

  The ticket number is ****** - if you do not see our response directly in your inbox, please check spam/junk mail. 

  We will need to verify the system you have to be sure we assist properly. 

  We also ask if the mop stands are fully flared on the floor when mop. If the stands are heavy (bulked) when placed on the surface the base will tend to flip. 

  Please respond to our email/ticket so we may collect the necessary information. 

  Thank you for bring this to our attention. 

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  O-cedar is selling junk products. I'm filing a complaint due to broken mop bucket. This is my third purchase within 9 months. I mop every day and the bucket pedal does not work. This is unacceptable. I ask FHT to issue a replacement bucket and mop stick. I purchase two buckets/mop kits from ******* and one from Amazon. Amazon offered my money back, so I went to ******* and purchased another bucket/mop kit. Now I have two buckets that the bucket pedal does not spin. Please, I ask for your benevolent assistance to remedy this poorly made item and issue a working replacement, until I can find another suitable mop and spin bucket. I've called and emailed your company four times with no response. This is not good business. Please do not ignore a proper resolution.Sincerely *************************** *************************************** ************  

  Business response

  08/12/2024

  Hi ****** - 

  We show we replied to a request sent in March 2024 requesting information from the system to ***** the reported issue. The ticket is still in pending status. 

  The inquiry was sent to a closed ticket from 2021 ****** and we replied noting a new ticket was opened ****** as we are unable to continue new issues on closed tickets. 

  We will resend this our request to you for the information we are asking. Once received, we will be happy to review. Please look for ****** if not directly received to the inbox, please check spam/junk. 

  Kindly. 

  Customer response

  08/19/2024

   
  Complaint: 22120324
  
  I am rejecting this response because: O-Cedar has NOT resolve issue.  I've sent them numerous pictures of the bucket and mop, and the id numbers printed on the on the mop and bucket, yet I'm getting the run-around from their rep ************* I've sent them the Amazon receipt but I am unable to send the Wal-mart receipt because I don't have it.  Yet I've sent them the picture of both buckets and mop.  I expect full replacement or refund for  both broket buckets and mop.  Please assist to getting the issue positively resolve. 
  
  Sincerely,
  
  ***************************

  Business response

  08/19/2024

  we're sorry to see this as we were assisting via email. 

  We have responded that we would replace in full the  (1) bucket we received the image and the receipt receipt for. 

  As the bucket initially arrived with out a receipt - and per our warranty we use the codes from the system. The system reflected 3 years outside our 1 year warranty. We offered a ***** coupon to use towards product replacement. 

  An Amazon receipt was offered showing purchased within the time period. We changed our resolution to a full bucket replacement for the system.

  We have only identified one bucket and one coding.

  We have asked to have both buckets in one image so we may identify the codes for the 2nd bucket to validate warranty. 

  We understand a receipt may not be available this another reason we ask for the manufacturers information on the system. 

  --- This was our last reply to ******************

  Hi ******,
  Thank you for including the receipt. Please understand without the receipt, we are unable to replace in full and use our manufactures date as noted in our warranty claim. 
  We will be happy to replace this system in full that corresponds with the Amazon receipt. 
  Do you have the ******* bucket? We will need the information from that bucket to assess. 
  We will hold on resolution until we have all the information to complete this inquiry.
  Please have both systems in the same image and provide the pedal information for the ******* bucket.
  Once we can review, we will be happy have this completed for you.

   

   

• Initial Complaint

  07/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  DO NOT PURCHASE This its cheap and made poor quality I have already bought a few and had the company replace one that came broken in box yet I had to call the *** jump through hoops to get a receipt reprint then instead of a refund I get sent another mop new in box and it started falling apart after second use The ones I purchased were specifically for pets (miniature dachshund and a cat) yet they cant even hold up to no pets Ive waisted money time effort and more!As a 100% disabled veteran I dont appreciate this company scamming us and stealing money from someone on a set income.

  Business response

  07/29/2024

  Hi *******,

  We are sincerely sorry you had a bad experience with the RinseClean Spin Mop. We reached out to your multiple social reviews and asked for you to reach out to use via DM. You responded for us to reply here on the BBB site.  We will assigned you a new ticket that we will communicate through to acquire the information we will need for the systems you are claiming issue. 

  We have received 1 complaint on ticket ****** April 2024- we explained that the time frame of the issue the product should be returned to the retailer purchase for a refund. However we did replace the product for you with an email of you agreeing to a replacement.

  On this newly created ticket ****** we will request the same information we asked for the in the original ticket. Please response to this ticket so we may review the issue for further assistance. 

  Product lot numbers, 

  Images of the systems/lot numbers 

  Receipts 

  Where the product was purchased. 

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  O-cedar is selling junk products Im going to file a complaint with attorney general also this is my 3rd mop in less than 6 months unacceptable. I either want my money back or a replacement with an additional head at no cost I have receipts from all three purchases. 1st time purchased at **********, 2nd mop purchased at ******* and 3rd mop purchased on Amazon give me my money back or a replacement. *** contacted the company via ******* and ******** and was ignored.

  Business response

  07/22/2024

  We're sorry this has happened. 

  We've searched both social media and email inquiries with the name ************************* and with the email provided and do not see an open ticket under this name.

  If emailed we have not reached this inquiry as of yet on Monday, if sent on Friday 7/19. 

  We have however opened an ticket ****** and will reach out to this consumer by email concerning this issues shown here. If our email does not deliver directly to your inbox, please check junk/spam mail. 

   

• Initial Complaint

  07/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Our O'Cedar mop is defective after about five-6 uses. It flip -flops at the bottom of the handle. It is most frustrating when mop head flips when pushing or pulling while attempting to clean floors.Their customer service is a pain in the katoot. You can't speak to anyone. Their internal system gets you nowhere except a stone-wall.Thanks

  Business response

  07/10/2024

  We have looked for an email communication from ************************* by name and by email *****************. We do not see and entry received.

  We've created a ticket number ****** and will be emailing **************** for more detailed information to understand what product he is having trouble with and will begin our assistance.

  If our email does not deliver to the inbox directly, please check, spam/junk mail. 

  
  

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Playtex Living Premium gloves, claims a warranty guarantee of 1 year per pair. For each pair, we have only used it about 18 times cleaning dishes about 15 dishes each time, or for a total of less than 2 months. It already TORN BADLY, ******. A Total of about 7 pairs function the same -- poor performance!! False advertisement !!! REFUND OR REPLACEMENT !! I can send you PHOTOS if needed. OUTRAGEOUS !! WASTE OF OUR TIME !!! SHOULD CHARGE YOU MY TIME in dealing with this.

  Business response

  06/24/2024

  Hello!

  We're sorry to hear this. We do not see a opened ticket with our consumer affairs team with the email address provided in this claim.

  We've created a ticket ****** and will send an email to this consumer regarding the issues reported to further assist. 

  Please, ****** if the email does not deliver directly to your inbox, please check junk/spam mail. 

   

  Customer response

  06/26/2024

   
  Complaint: 21889035
  
  What cleaner was used with the product?
  ****
  What is the temperature of the water?
  Hot
  How were the gloves stored after use?
  Hang up in front of the window to dry
  Please provide an image of the product showing issue  (if more than one,show each).
  We took the photo before. But at the moment, we searched for them on at least two devices and we couldnt locate them, as it was taken a while ago.  I believe it should be somewhere in the electronic devices as we meant to save it for evidence.   We will ask our staff to look for it further. When we get it, we will forward them to you.  They were badly melted and the plastic fingers stuck together and then torn, near the finger tips areas.  It is just unbelievable.  We have never seen this before with dish washing gloves.
  When did you notice the issue.
  18 times cleaning dishes about 15 dishes each time, or for a total of less than 2 months.
  Do you have the packaging? Can you locate the lot number on the back of the package left of the *** code.  Black print typically 4 digits.
  Please see the attached photos for info.
  Where and when was this item purchased.
  Amazon.com
  
  Please include your full name and address for resolution purposes. 
  *****************
  Purchasing Manager,
  Unit *********************************************************************************
  
  
  
  
  Sincerely,
  
  *********************** Manager, Superdealglobal.com

  Business response

  06/27/2024

  We have responded to this consumer with our ticket number ****** 6/27/24

  We have requested additional information regarding the issues experienced. 

  Images were not available at the time of request, we have asked to provide when possible.

  Amazon receipt was not proved at time of request, we have asked to provided when possible.

  We had received an image of the product box, however had a glare could not read lot information. asked to resend and offered an image showing what numbers we are looking for.

  We also offered the Use & Care from our website for the Living Gloves that mentions "After use, wash outside of gloves with soap and water. Let air dry. Do not wash in dishwasher. For best results, store in a cool, dry place away from direct sunlight. Gloves are available in Small, Medium and Large."

  Consumer states: "Hang up in front of the window to dry"

  We have asked the consumer to provided the missing information to further assist with this issue reported. 

  Customer response

  06/27/2024

   
  Complaint: 21889035
  
  I am rejecting this response because:

  We have provided the requested photos and info via email to O Cedar as well as via this BBB platform in our previous communication.

  The experience of using OCedar/Playtex gloves has wasted a lot of our time and effort.  Furthermore,we were happy to and have kindly spent time and effort, for free, answering their previous detailed questionnaires for their benefits but received NOT even a word of thank you from OCedar but rough communication.  We are a company and our staff are paid by us,NOT OCedar, and are NOT under OCedars command!

  The 7 pairs of gloves cost us about $42 - 50 dollars which is down the drain.  Despite that, it has cost us at least an hour or so of our time so far, from different members of our staff, to do the research and provide the info to OCedar last time. 

  We are nice and always like to help others.  Under their harsh tone and unappreciative manners, we are NOT subjected to continue with their demand to benefit them.

  We are disgusted in reading their rough response and demand which is NOT our responsibility to assist, and we have NO interest in continuing to babysit them under their unappreciative manner and lack of respect.   

  We will NEVER order OCedar products again.  

   

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought the cedar 1 bucket. The pedals not working and it is hardley spinning. So I bought the 2nd one thinking maybe that would work better. The water doesnt flow correctly into the bucket. And when I get it wet the mop head doesnt glide across the floor so youre able to clean. First bucket was 35 at Target and the 2nd was 49 at the same store.

  Business response

  06/18/2024

  Hi! We do not see the consumer reach out to the company for assistance. 

  We've created 2 tickets

  552082 - EW

  552083 - RC

  We will be sending information needed for review of both systems reported. If our emails do not delivery to the inbox please check spam/junk mail. 

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This mop is the 2nd one i bought because the handle does not stay tight on the mop head. The first one i had to get a different handle and it worked for a little while. Then i bought another one a few months ago and the handle is doing the same thing.

  Business response

  06/14/2024

  We do not see a pending ticket currently within our system

  We've created ticket #****** and will send communications to *************************** to acquire more information to assist in resolving this issue. 

  - If our email does not deliver directly to the inbox of the email address ********************** - please check spam/junk mail. 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A couple of months ago I purchased an ******* angle ***** and dust pan set from Amazon, I placed it in the closet for a month or so until I was ready to start using it, first day I went to use the broom ,a handful of bristles had fallen out of the broom head, so I immediately stopped using it,and gathered the upc and sleeve that the broom was wrapped in,and mailed a letter directly to o ceder ,that is as over s month ago and no response ftom them, i also emailed 3times ,no response at all, so im hoping bbb can help me get **** angle ***** replaced. I can't send it to Amazon,because they only accept returns up to 30days. Hoping you can help..

  Business response

  05/09/2024

  We have created a ticket ****** to for this consumers inquire to the BBB.

  We did not show any inquiries received to O-Cedar with the name provided or email address.

  All postal correspondence would also be logged into our system once received creating a ticket. 

  We will email this consumer for additional information. If the email does not go directly to the inbox, please check junk. May also search by the ticket number provided. 

  Customer response

  05/09/2024

   
  Complaint: 21681652
  
  I am rejecting this response because: ******* has not satisfied my complaint, they sent an email earlier ,asking for information,I gave them what I had and  they could care less, never offered to make me whole again, they're just going to ignore my replacement that they need to send me,but instead all im getting is  excuses, because they could care less about customer complaints!!
  
  Sincerely,
  
  *************************

  Business response

  05/10/2024

  We searched for consumers name and email address for previous inquires. Did not located past inquiries.

  We are up to date on all office mail as well. We again did not find a ticket created for this inquiry.

  We asked the consumer to send images of the product showing the issue reported as well as provide an Amazon receipt.

  Consumer states he has tossed the product and a receipt was not provided. However an Amazon picture was sent instead.

  We have explained all of the above and have apologized the inquires had not been received. We apologized the product was tossed and asked again for the Amazon receipt to be provided for review.

  O-Cedar Ticket ref: 538944

  Customer response

  05/10/2024

   
  Complaint: 21681652
  
  I am rejecting this response because: oceder Corp. As I already experienced throughout this ordeal are in denial,they continue to come up with excuses to make me get so aggravated that I will just go away! Well I'm past that point, so I'm going to call them out for what they really are, Liars! And I'm going to make a point to put out there what their practices are,and how they deal with the defective products that they sell! I'm 69 yrs. Old, and when I noticed this issue of bristles falling out of my new broom, of course I tried to call,with no avail.. then I wrote them s detailed letter sent them the sleeve from the he product,and then put that small Amazon receipt that sometimes come with their orders, but oceder also claims they got nothing in the mail,they got no emails either, so I'm done withe them! But I will let the public know on ****** reviews yelp LinkedIn,Facebook,x,and BBB reviews to think twice before making a purchase with *******!
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought this mop bucket set three time within the last two years with regular use per week. The recoil stops working properly when pressing the peddle. The recoil gets stuck which means the spinner does not turn and we cannot use the bucket. We then have to buy the whole set again. We like the product when it is working properly.

  Business response

  04/15/2024

  We have created ticket number 530869

  Responded to consumer by email for additional information regarding issue reported for review for assistance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩