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Business Profile

Floor Installation

Carpet Capital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been an absolute nightmare of a company to work with. I will admit our sales guy ****** was pleasant during the sales visit. We were told that the carpet was in stock and can be installed in a week or two. So we booked them. Then after waiting 6 weeks we were told that the carpet was not in stock and it would be a couple more weeks. Once the carpet was ready to install ONE guy shows up to my house at 8am, I called ****** and said there is no way this ONE guy can do this by himself, he reassured me that he does it all the time and he is great.After about 5 hours of work (job only 1/3 of the way done) he says he's too tired to finish and that his helper didn't show up but was forced to work by himself. ****** called the guy and told him to stay as long as it takes and that he would send a helper. The second guy showed up and they finished and left my home at 9pm. Upon leaving they left their fast food garbage on my front porch and left a mess of dirt and carpet in my entry way. Upon inspection we saw that they broke one of the legs off of my daughters bedroom chair, they did not replace the original padding and they placed the new carpet over it (we saw that due to poor quality of installation). Also the stairs were done so poorly they could not be fixed. ****** sent a new team to inspect and fix the mess his first team created (they confirmed the old padding was still there). However, after they left we noticed that they used two different carpets (two different shades of ****) the one we ordered and PAID for and the other is basically a step above builder basic.

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