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Business Profile

General Contractor

HL Contracting & General Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed the contract on Feb 12th 2024 to do my Patio and the Contactor(**************************** and Ms.****** from HL Contracting & General Construction) committed to finish the work in 2 to 3 weeks. He started the work on Feb 22nd 2024.As per the agreement he should have completed the patio work by mid of March. The work was paused in March after he collected the money from me and since then no progress. Many times I tried to reach him through Phone calls and messages. But he didn't answer the calls and not providing any response in messages. His behavior is totally unprofessional to handle the client. He paused the work in between; moving to different projects and not answering the calls/messages. It is very stressful to live around theunfinishedwork area for along duration oftime whichaffects ourdailyroutine and mental health.********* was able to get him through thephone in the last 5 weeks, he said the he'll come and do the work next day, but either he won't show a full week or he just come for an hour in a whole week. The work is not moving for the last 5 weeks. We started the patio work with a lot of hope. We are depressed even after spending ahuge amount of money and time.+

HL Contracting & General Construction is NOT a BBB Accredited Business.

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