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Business Profile

Glass Engravers

Crystal House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Engravers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent crystal pieces for repair on 8.8.23, received an invoice for repairs and paid it on 9.16.23. I have been in contact several times since payment to ask when I can expect my crystal and each time they promise it's going to be done. I'm still waiting and now I'm beginning to wonder if I have been scammed.

  • Initial Complaint

    Date:05/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning Sir or Ma'am, my complaint regards an order I placed from Crystal House (CHAZERLY DESIGNS', ***** on 12 December 2021; Order #****. I purchased one Vista Alegre Gemstone Whiskey Decanter for $295, and one pair of Vista Alegre Gemstone Old Fashion Whiskey Glasses for $95, minus a military discount (-$35) for a subtotal of $351. Initially the vendor contacted me (*****************************) via phone call to inform me they'd priced the items incorrectly on their website, and asked if I would be willing to pay an additional $130 due to their error. I declined as their mistake was their error and paying them more did not benefit me as a customer/consumer, my order had already been placed, and my card had already been charged for the listed price. Over the course of now 150 days, I've communicated with the business and received my whiskey glasses on 10 March (almost 90 days after my order was placed), but have still not received my decanter. Although the vendor communicated via email and phone they would send me the items, they have failed to initiate any contact with me or keep me informed as I have been the only one throughout the period to consistently request my item and updates. I'm only told they will be ordered or they are not in stock. The last person I spoke with was *** who informed me he would fulfil my order, as I've been previously told before, and no action is taken. I respectfully request assistance in forcing this business to fulfill their obligation to mail me the remaining Vista Alegre Gemstone Whiskey Decanter promptly (to ************************************************************ now that I have been issued military orders and moved), or at the very least refunded appropriately. Thank you in advance for your time, any assistance you can provide, and your consideration of this complaint. Very respectfully, ************************************* (Chief Warrant Officer 2 / U.S. *************

Crystal House is NOT a BBB Accredited Business.

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