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Business Profile

Event Ticket Sales

Ticketsonsale.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 258 total complaints in the last 3 years.
  • 124 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My niece bought 3 tickets for ****** ********** on October 8th, 2024. As we were walking to the venue we were told the show was canceled 30 minutes before it was to start. It was rescheduled for October 15th 2024 but we all had previous engagements that we could not cancel. My niece and I tried to talk to their service people and got no where. They told us we could resell the tickets. My niece tried but was only able to get ***** per ticket back and we are out ******. Why are ticket sellers able to do that when we didn't cancel, they did. I feel we are owed ******. Hoping you could help as we are not rich people who would throw our money away like this. Thank you **** Moramarco  

    Business Response

    Date: 10/27/2024

    Thank you for reaching out to us at Ticketsonsale, we appreciate this opportunity to address the customer's concerns. However, upon further review it appears the information provided on this claim does not pertain to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance. 

    Regards,
    Ticketsonsale

    Customer Answer

    Date: 10/27/2024

     
    Complaint: 22468750

    I am rejecting this response because: it is not true.  I sent the ticket confirmation email.  No one is taking. Responsibility for selling us these tickets. 

    Sincerely,

    **** *********

    Business Response

    Date: 11/04/2024

    Thank you for reaching out to us at Ticketsonsale, we appreciate this opportunity to respond to this rejection. As stated previously we are unable to locate an order with the customer information provided. Again, if they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance. 

    Regards,
    Ticketsonsale

    Customer Answer

    Date: 11/04/2024

     
    Complaint: 22468750

    I am rejecting this response because I sent the invoice with their name on it. 

    Sincerely,

    **** *********

    Business Response

    Date: 11/11/2024

    Thank you for reaching out to us. At TicketsOnSale, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketsOnSale is an independent ticket market place specializing in leveraging the latest technology and security to deliver the best tickets at low prices. We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value. 

    Customers will continue to be protected by our buyers guarantee, meaning they will receive a full refund for any event which is cancelled and not planned to be rescheduled. If an event is rescheduled, we must adhere to the terms of use agreed to at the time of sale, which state If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund. We appreciate our customers continued patience and understanding while TicketsOnSale continues to monitor, communicate, and follow through in providing excellent service for orders to live events. 

    Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 

    Regards,

    TicketsOnSale.com

    Customer Answer

    Date: 11/12/2024

     
    Complaint: 22468750

    I am rejecting this response because:

    This is the biggest tip off  in ticket sales.  Never before have issues had to lose money because I could not make the rescheduled date.  Again this should be outlawed.  I am so disgusted that nothing is being fine about this issue.  Never again will I or anyone of my friends or family but ticket from this seller.



    Sincerely,

    **** *********

Ticketsonsale.com is NOT a BBB Accredited Business.

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