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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In November of 2023, my car broke down near this location. I noticed that the issue with my car was with the transmission. I saw that there was a Aamco location less than a few yards from where I stopped. I called Aamco and spoke with the manager *****. I told him that I needed my car to be looked at and he told me to bring it in and he'd call me the next day to speak further. Due to it begin close to the end of the business day, I was advised to leave my car in the lot with the key in the glove compartment. The next morning ***** called me and asked me what was wrong with the car, I told him that I believe it was the transmission because the car no longer accelerated. He stated that he was going to do a diagnostic on the car to see the problem and once he knew what the issue was, he would contact me back with an estimate. From there if I did not want to proceed with the work, that I would only be paying the diagnostic fee, of which he never stated to me any price. I then asked him what he thought it could cost to fix, he said he didn't know but most times its anywhere from $1500-$3000. But I wanted them to just check because it could be a simple fix. He called back the next day told me that the estimate would be for $5500. I told him I didn't want the work and I'll come get the car. He then told me that I owed $1195. I have never had a diagnostic be that expensive. Firstly, the diagnostic says free on their website or up to $85. He said to even look at the car it would be $1195. I told him that he never advised me of any price and never go any confirmation from me. He never got a down payment, contract, or any info from me. He even stated to me that he probably should have gotten something more concrete. I have made many attempts to work with them to no avail. There practices are deceitful and unprofessional. There is a lot more to this story, but I have a limited number of characters. I would really appreciate a phone call to speak further. Thank you.Business response
03/13/2024
I have talked to the customer. We have come to an agreement.The issue is resolved.
Thanks
*********************
Owner
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Contact Information
1315 N Lake St
Aurora, IL 60506-2409
Business hours
Today,8:30 AM - 5:00 AM
MMonday | 8:30 AM - 5:00 AM |
---|---|
TTuesday | 8:30 AM - 5:00 AM |
WWednesday | 8:30 AM - 5:00 AM |
ThThursday | 8:30 AM - 5:00 AM |
FFriday | 8:30 AM - 5:00 AM |
SaSaturday | 8:30 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.