Reviews
130 Customer Reviews
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Review from Rick B
1 star01/12/2025
There has not been even a single medical waste pick-up service that has been any better than absolutely terrible. It's not normally the drivers, but their scheduling practices are atrocious and their billing practices are even worse. It's like they don't actually want to pick up anything at all but bill you anyway. They show up unannounced, sometimes weeks earlier than they're supposed to, then try to bill you anyway. Absolutely terrible business practices. Zero out of five stars, do NOT recommend!Review from Cathy B
1 star12/07/2024
This is the worst company I've ever done business with. We canceled our service affective August 1, *****. As of this date the service has not been canceled. We acquire another service effective August 1, 2024. However ********* has continued to bill the company. I've spoken with customer service **** on a number of occasions and nothing has been done. Stericycle has turned the account over to collection for services they did not provide.
Stericycle, Inc. Response
12/11/2024
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review from Rose Ann P
1 star12/04/2024
We have had it with this company. They do not pick up the medical waste on any type of schedule. We told them we wanted to cancel the service last January after going 6 months of no collections. As soon as we said that, Steicycle sent someone to come AFTER we said we no longer wanted to service. After bills from them with limited service and NUMEROUS PHONE CALLS TELLING THEM WE DO NOT WANT THEIR SERVICE - we get a call telling us we're being turned over to collections because we have a contract going to 2026. This is from 2021 and was not signed by an officer of our company. After reading the reviews, Stericycle needs to take a close look at itself and its operations. It's the same story on every one. DO NOT SIGN ANYTHING WITH THIS COMPANY.Stericycle, Inc. Response
12/06/2024
Hi **** ***, thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review from Gina M
1 star12/03/2024
Only giving them a '1' because '-1' is not an option. Worst customer service from a company I have had in a long time, probably ever. If you want someone to actually show up and provide service, find a different company.Stericycle, Inc. Response
12/11/2024
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review from Jennifer S
1 star12/02/2024
The worst company I have ever worked with. For ************************************************************************* autopay without our authorization after we stopped paying our bill due to no service. Even after cancelling our service I am told that we signed up for a subscription, which I cannot get removed off our card.Stericycle, Inc. Response
12/03/2024
Hi ********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns.Review from Austin Ortho Biologics C
1 star11/22/2024
ZERO STARS! TERRIBLE !! - DO NOT USE!! - You will never get your services timely, overcharged, and then will not cancel, and continue to send you bogus bills for services they have not performed. I have made over 10 phone calls, all stating they are going to help and someone will call back to confirm. NEVER receive call back, just repeat invoices for service AFTER we cancelled LAST YEAR 2023. Still getting invoices. STAY AWAY!!! HORRIBLE!!Stericycle, Inc. Response
12/11/2024
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review from Mason M
1 star11/11/2024
I cancelled my service and continue to receive invoices for services not preformed. I even have a Ref# from when I cancelled the service. I have called customer service, and they refuse to pass my call to management (even though I believe I will be lied to). I have had 3 long phone calls over this, at this point I feel they should be billed for my time and returned invoices that I refuse to pay.Stericycle, Inc. Response
11/12/2024
Hi ***** and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review from TRAZELL J
1 star11/08/2024
I HAVE BEEN TRYING TO CANCEL THIS SERVICE FOR OVER A YEAR BUT CONTINUE TO BE CHARGED FOR SERVICES THAT I DO NOT WANT. I AM NOT UNDER ANY CONTRACT, BUT THEY STILL CONTINUES TO BILL ME. THEY ALWAYS SAY THEY ARE ESCALATING TO SOMEONE ELSE BUT NEVER RESOLVES THE ISSUE.Stericycle, Inc. Response
11/19/2024
Hi ******* and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or ************Review from Meaghan B
1 star11/04/2024
Feeling better that we are not the only company that has had an absolutely awful experience with stericycle. I have called over 10 times since April to cancel our account, each time being told it will be taken care of and we will get a call back. We have not received one call back. I called four times last week as we received a letter from a collections company for our bill- each time requesting to speak to a supervisor and never being able to. We were told they would call us back and they never have. There is no way to get a hold of a supervisor or upper management to ensure this is resolved. AWFUL experience!Stericycle, Inc. Response
11/07/2024
Hi ******* and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or ************Review from Arlene A
1 star11/01/2024
You cannot speak to anyone with English as a first language. Any customer service case you create gets marked by them as resolved with no resolution. You never get called back. We cannot access training reports. RUN for the hills from this company.Stericycle, Inc. Response
11/22/2024
Hi ****** and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or ************.
Customer Review Rating
1.04/5stars
Average of 130 Customer Reviews
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