Complaints

This profile includes complaints for Option Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Option Care

  3000 Lakeside Dr Ste 300N Bannockburn, IL 60015-5405

• 

  Option Care

  1226 Michael Dr Suite A Wood Dale, IL 60191

• 

  Option Care Health

  535 Axminister Dr Fenton, MO 63026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Option Care Health has provided interim feedings and supplies for my disabled daughter for years. My daughter has state ******** which pays for all supplies except the interim feedings (which had been $86.40 a month until Feb of 2023 at which time increased to $95.85 monthly In Sept. 2022 we received a bill for $493.44 indicating $246.72 for the months of April and June 2022 which is doubled the monthly payment amount. I have provided Option Care with cancelled checks referencing each month of total payment. Yet I'm being told monthly payments ($86.40) are being applied to previous balances. There should be no previous balance as the account is paid in full each month. Now I'm being told they are waiting on insurance payments from state ********, so they are taking portions of the recipient's required payments to cover pending ******** claims to avoid sending the account to collections.

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early November of 2022, my daughter was sent home with a pump and feeding tube supplied by Option Care Health. Once I received confirmation that she had been added to my health insurance I called Option Care to give them the insurance information so that they could file insurance before we paid the remaining balance. It has now been nearly 6 months and they have yet to file our insurance for the supplies but continue to send us bills with threats of going to collections for the unpaid balance. My husband and I have called multiple times to make sure that they have the correct insurance information and that we are happy to pay the remaining balance once our insurance has been filed. Every time we call they claim that our account is "under review" and we owe nothing until it is resolved. However, we continue to get bills and calls asking for payment. I have used their online contact form twice in the past two weeks to attempt to speak to someone about our issue. The site claims that someone will be in contact with me within two business days, yet I have heard from no one.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for the United Healthcare ********************* a non-profit that give grants to children for medical expenses. We paid a provider incorrectly OPTION CARE ENTERPRISES **** The check should have gone to a different provider and they refuse to refund the amount. They cashed the check and do not have a patient to apply the funds to. I have called over 35 times to numerous numbers and been hung up on, told they can't help, told not their area, transfer me and hang up. I have been told twice that someone would call me back and still do not have a call back. The grant ******** needs these funds to be paid to the correct provider, we can't do that until the check is returned to us. Check ****** for $2532.24 was sent on 8/29/2022 and they cashed it 09/09/2022. We have been trying to rectify this since October of 2022 and they refuse to even work with us or take down the check information. They just push you off the phone and tell you someone will call back. No one ever does. I even got a supervisor today who refused to transfer me to someone who could help me.They should have never cashed this check as they do not have a patient to apply it to, it was sent to them in error. The funds need to be returned to United Healthcare ********************* (UHCCF) PO Box 41 ***********, ** *****. Please help ** get these funds back so that we can apply them to the correct provider. The family is being sent to collections.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******, ** and have been receiving Remicade Infusions for a few years from Option Care. I have BC/BS FEP and was told by the ***** office that I did not need an auth as long as the dosing and frequency were standard. I have my infusion scheduled for 2/3/23 and as of today, 2/2/23 I have no meds. When I called they stated they are waiting on an auth yet only requested it on 1/31/23. This is now preventing me from getting the medications I so desperately need. I spoke to a supervisor (***** I think) who basically stated that they did not have enough resources to handle the load for contacting insurance companies for all the clients and they get to it when they get to it. Is this how they treat patients?!?!?!? That is sort of disgusting as this is a necessary medication. This is dangerous to patients needing their medication.

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Option care is attempting to collect on something that they should not be paid for On September the 10th there was a service that was taken place unfortunately the nurse did not perform the service. I video recorded the nurse who made several attempts to do my infusion and was unsuccessful causing pain in several different other things and the infusion was not done on that date. This nurse other things that she did not use I had to replace certain medications that were included during that infusion. This service was completed on the 24th. I have to go to their facility here to have the infusion done after the nurse miss my vein and ******. The nurse then blew my thing in my left arm and then attempted to do it a 10th time after telling me she wasn't supposed to do it until she got authorization to do so but she was going to do it anyway. Again I have to go to their facility to have my infusion done on the 24th. They again charge my insurance not once but charge my insurance twice for a service that their nose failed to complete on the 1st time on September 3rd. I've called in several times to inform them that they should not have built my insurance twice again for a service that they shouldn't did not complete or fail to complete. Should not be billed anything for an incomplete service they're billing me forservice on the 10th and the 24th. After several attempts to speak to someone in regards to this I have not received any type of communication but repeated bills. Again I have recorded this I reported it the nurse was fired due to what was being done to me. I'm at my **** end with this company I have multiple sclerosis and I've informed them that they are exacerbating my exacerbation. I've informed them of previously and I've also notified Aetna. I do not hold this bill again as I did not get a service for this and I've informed them several times regarding this again I've notified my insurance company that they're falsely billing for a service that was not done.

• Initial Complaint

  Date:01/20/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IreceivedajobadvertisementpostcardfromOptionCareHealthduring quarter one of 2022. ItsaidtherewasjobopeningsatoneoftheirlocationsintheSanFranciscoBay Area. ItwasinHayward,CA. Onthepostcard,itdirectedme to their website to create an account andapplyforthejob. Clicked on the career tab, then click on explore career opportunities. After, click on sign in. Ididthatandaweeklater, there was a message that stated anothercandidategothired. Ihadnousefortheaccountanymore. I wanted theaccountpurgedand terminated. Iwenttotheirwebsiteandclicked on the contact tab andfilledoutthereasonsfortheinquiry. Onthedropdownarrow, I choose other inquiries at first, but never any response. After, I tried the HR inquiry many times until I got a response. Isentcountlessinquiries for a long time. Finally, I sent one in late August andgotane-mailresponseonSeptember1st. There was a few e-mail exchanges withEmilyPeloquin ******. Iaskedhertoterminatetheaccount because I have no use for it. Also,there are some personalinformationontheaccount, which easy access could cause me harm. Iamnotanemployeeandnotapplying for a job with OptionCareHealthagain. ****************************** to keep having my personal data. Shekeptgivingmetherunaroundand no resolution to my issue. Iaskedifshecan'tterminatetheaccount; shecouldhand it over to another person, mainlyinITornetworksecurityto takecareofmyissue. Lastly, I telephoned her onSept26th, she did not pick upand I left a message saying if my account isn't purgedandterminated; Iwillfile a consumer complaint against their company. Ijustwanttheaccountto cease so I nor anyone can sign in anymore. I am very worriedmypersonalinformation will get compromised. It could bedata breaches or other nefariousactions.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2020 we received a feeding pump from Option Care Health in ***********, **. During the time that we were using the pump, Option Care was billing our insurance and being reimbursed at 100%. We did not receive a single bill with a balance due from Option Care during this time. In January 2021 we were finished using the pump and proactively contacted Option Care and asked what we should do with the pump and remaining formula. We were told by the representative at Option Care that they could not accept the formula back and to simply discard the formula. Regarding the pump, we were told in January 2021 that since we had the pump for so long that we now owned the pump and could do with it what we wanted. For approximately one year the pump sat in my sons closet (until approximately March 2022) when we threw the pump away while "spring cleaning". Then in August 2022, we received a bill from Option Care Health for $650 for a lost pump. I contacted Option Care Health upon receiving this bill in error and explained the situation and was told that they had no record of my call in January 2021, which seemed convenient in this situation. Again, the bill was sent in August 2022 for a pump received in September 2020. Option Care has no interested in resolving this issue. When pressed on why it took nearly 2 years to produce a bill, they had no answer. We are not paying Option Care Health any more money for this pump since we were told that we rented it so long that we owned it. This appears to be a fraudulent activity by maximum charging insurance then attempting to collect even more money directly from a patient years after the fact. Option Care needs to take responsibility for their employee training. Obviously the person that we spoke to was not properly trained and gave us the wrong information. With the length of time that it took Option Care to produce a bill, long after the use of the machine and already billing our insurance, we believe that Option Care should remove the charges.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21 2022 BioScript OptionCare issued me a new CPAP machine, which my insurance covered. But CPAP intervention requires the *** company to deploy doctors orders so the treatment can be therapeutic. This company is so unresponsive and difficult to reach that any adjustments have taken weeks to months to deploy. Outrageous difficulty reaching anyone by phone has been routine. My doctor could not reach them, and his nurse today said she was on hold two hours, then once the line engaged, she was cutoff before she could complete her request. August 14 my doctor submitted a new pressure. I called three times to follow up in August and September, leaving a message for the ** each time. In October I called the ** and they picked up. This ** was very helpful and conscientious when I did reach them, so I believed them when they said they had received none of my voicemails. They then helped me immediately. But I only received the new pressure 1 day before my 2-month follow up! Not enough time to test a new pressure.On December 8 the doctor submitted an updated order, but I did not receive it til December 20. That was a little better, but I had no way to know if theyd even been working on it.I have left 3 messages about my machine whistling, over a period of months; no one has responded even once. The phone tree directed me to leave a voice message twice, never to hear from anyone. When I called for supplies 4 times, I was told I was not in the system and that the rep ***** know how to fix that. In late Nov I reached out to an admin who had been helpful, and they finally got supplies sorted. But its been one hassle and delay after another. I still have a whistling machine, I fear for my health, and have no hope of anyone responding.My insurance wont let me to stop using this company or return the machine. I wish they would. I want to immediately return this machine with a refund to my insurance, so I can start over with another company that responds.

• Initial Complaint

  Date:11/23/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered IV supplies 2 times. The initial IV order was for 6 days of supplies for the infusion of medication.The second order was for an additional 3 days of Heparin and Sodium Chloride to flush the midline until it could be removed. The supplies in the second order were significantly less in the second order (3 Heparins vs. 20 Heparins, 5 sodium chlorides vs 30 sodium chlorides), yet I was charged $105 for the second order vs. $90 for the first order. I was told when I ordered the second set of supplies that the costs would be lower than the first order. I called to resolve this 3 times and spoke with 4 different members of the billing and supplies teams. No one acknowledged that this was a billing error, and they would not reduce the charges for the second order

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17, 2022 I received a charge on my bank statement for $100 stating it was from Option Care. I never authorized this payment and the following day I received an email from them stating "Option Care invites you to provide your feedback in the Billing Survey https://www.byndfb.com/ChAshelB To unsubscribe, reply STOP." I tried calling the phone number to find that it was not a working number. I immediately called my bank and disputed the charges. I did not give this company my bank card or account number. The bank clerk told me this was a scam and they reversed the charges and canceled my card.