ComplaintsforFirst Chicago Insurance Co.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  First Chicago Insurance has not contacted my insurance company regarding an accident with one of their policy holders. I have already filed reported this lack of communication with the PA Insurance ***** Please contact the person below regarding the accident.Allstate Claim:0746077650 ******************* Allstate Insurance Company Phone: ************** Fax: ************** **************************

  Business response

  07/14/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  *********** will contact the complainant within 2 business days to discuss their concern. 

  Customer response

  07/22/2024

   
  Complaint: 21969170
  
  I am rejecting this response because:

  This business has not contacted my insurance company regarding the accident 
  
  Sincerely,
  
  ***********************************

  Business response

  07/22/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  *********** will contact the complainant within 2 business days to discuss their concern. 

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently had First Chicago as my vehicle insurance provider. On November 30th 2024, I hit a deer. The collision caused significant damage to bumper, hood, headlight etc. My bumper eventually fell off and I cannot pop my hood no longer. My vehicles battery died and has been sitting in my driveway for a few months now. After trying to notify insurance company many times, I finally received an estimate of damage on March 13th 2025. I took my vehicle in to be serviced but they found a few more issues that needed repaired. Around the first week of April this year, the insurance company told the auto body shop that they were thinking about totaling the vehicle. I never received a phone call or email from them since. Last I heard from anyone from the company was an email on March 26th 2025, from *******************************(************************************). Since March, I have sent numerous emails and phone calls resulting in zero callbacks or email responses. At this point I don't know what to do. I have a broken down vehicle in my driveway and can't get in touch w the company responsible for repairing it. Please, if something could be done to get some answers, I would greatly appreciate it. Thank You

  Business response

  07/09/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  *********** will contact the complainant within 2 business days to discuss their concern. 

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was involved in an accident on 6/19/24 where a First Chicago Insurance policyholder hit the back of my car at approximately 12:30 PM. A police report was filed, and I subsequently contacted First Chicago Insurance. A specialist scheduled an appointment with ************* on 6/28/24 to inspect my car for an estimate.An ************ specialist inspected my car and took pictures, and they indicated that they would be replacing the bumper. First Chicago Insurance specialist and ************* specialist mentioned that I should hear from First Chicago Insurance within 3 business days and that they will cover the cost, arranging for me to take the car to ************* for repairs to commence.It has been a week, and I am still awaiting a status update. When I call First Chicago Insurance, I receive a notification to hold, with an assurance that someone will be with me shortly; I wait for hours without an answer. However, when I call and choose to hold my place in line and receive a callback, I never get one. I also sent an email but have yet to receive a response. My car is badly damaged in the back, slightly detached, dented, and scratched. First Chicago Insurance is not helping me with this matter.

  Business response

  07/17/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  *********** will contact the complainant within 2 business days to discuss their concern. 

  Customer response

  07/19/2024

   
  Better Business Bureau:
  
  First Chicago Insurance Company contacted Rideshare on my behalf, as their insured driver was working for Rideshare at the time of the accident. Rideshare is assisting me with this situation to have my car repaired. I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Thank you to everyone who assisted me within the Better Business Bureau and First Chicago Insurance Company.
  
  Sincerely,
  
  **************************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Firstly I would like to point out how many complaints are below this one. Secondly I would like to address the accident I was in at the fault of a first Chicago insured driver. On April 23, 2024 I was completely stationary on the road, when I was aggressively rear ended. My entire bumper flew off and my muffler was crushed. There was a police report taken describing the accident, AND their driver was cited for driver without a license in aforementioned report. I and my progressive agent couldnt get ahold of anyone at the company only to find out weeks later that my assigned adjuster was no longer with the company. I got switched to another adjuster, ******, she had an inspector reach out to schedule a time. They offered me ONE time, and I worked at that time. This 3rd party inspector then transferred me to another inspector who called and texted once and, from then on, I did not hear back. My progressive agent was able to contact them today and actually speak with someone only to be told they had the wrong number on file for me and were under the impression the inspection was performed on June 11. None of which would make sense considering Ive spoken with them and confirmed my number, and if they didnt receive results from the inspection why would it be assumed it was conducted in the first place? My agent has spent hours on hold trying to contact people at this company with little to no progress in the past 3 months. The lack of accountability and competency is truly astonishing. They also now are telling my agent they havent spoken with their driver and they dont know how long theyll wait to move forward without his statement. There is a police report and obviously their driver is at fault and unlicensed so Im sure theyre eager to speak to their insurance company. I haven't been able to get my car fixed for an accident that was entirely the fault of their driver. This company needs to conduct itself in a manor befitting a legitimate insurance company.

  Business response

  07/09/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  *********** will contact the complainant within 2 business days to discuss their concern. 

  Customer response

  07/15/2024

   
  Complaint: 21940489
  
  I am rejecting this response because: the matter of my claim has yet to be officially resolved. I have an inspection scheduled for tomorrow, I will not accept this as resolved until the claim has been resolved. 
  
  Sincerely,
  
  ***************************

  Business response

  07/29/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  *********** will contact the complainant within 2 business days to discuss their concern. 
  

  Customer response

  08/05/2024

   
  Complaint: 21940489
  
  I am rejecting this response because:

  I worked with the 3rd party inspector to get my car inspected for the claim. It was completed on the 16th of July and I have received no missed calls or voicemails from First Chicago. I have tried calling them and leaving voicemails to no avail. Their response through the BBB was that I would receive a call within ***** business hours never contacted me. This company is borderline fraudulent at this point. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have first Chicago as my insurance company. This is a horrible company that doesnt return phone calls back does not go over the policy as they should. I got first Chicago from Navy insurance which her name is ***** and also have her extension number did not go over my policy with me the correct way. Far as the dues and donts only thing she said and sent me through email things to sign and hurry up and send over your policy money. My car was stolen May 23, 2024I have a witness and also video and they deny my claim because of their policy which first and Navy insurance did not go over with me correctly. Navy insurance policy holder well broker ***** did not do her job correctly by going over the policy with me through every detail like she stated that was not her job to do. They denied my claim and I have full coverage. No one gave me money back for rental reimbursement or anything. I need help as soon as possible dealing with these insurance companies..

  Business response

  07/08/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  *********** will contact the complainant within 2 business days to discuss their concern. 

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 5/8/24 I was rear ended by a driver covered by First Chicago Insurance. After a lot of back forth I finally reached an adjuster that processed the claim. She received a video and pictures of the incident. I was told I had to wait for their appraiser. Their appraiser came and I was finally allowed to take my car to a shop to receive an estimate. This all took about two and a half weeks. I was told I could not get the car fixed until the estimate was approved by First Chicago. The estimate was provided to the adjuster on 6/7/24 and I have not been able to get in touch with anyone about the claim. I called the adjuster and the general line on 6/10, 6/11, 6/12, 6/19 and sent multiple emails. I have not received a call or email back. I also reached out to claims resolution line twice with no response. I need my car to be fixed to be able to go to work. At this point I am out a large sum of money because I have had to pay for my own rentals to enable me to get to work while waiting for the ok to get the repairs done. This is unacceptable that there is a complete lack of communication on the next steps to getting my car fixed.

  Business response

  07/01/2024

  
  
  July 1, 2024
  
  Complaint ID#: ********
  Consumer: *******************************
  Claim Number: CLM00012598
  
  Please allow this to serve as our response to the above captioned matter.
  
  The Company is actively investigating coverage on the claim as our insureds vehicle was being driven by an unscheduled operator at the time of loss. Despite our best attempts via phone, mail, & certified mail we have been unable to gain our insureds cooperation.
  
  The Company has been in contact with the Complainant as recently as 7/1/24 to provide a status update. Upon receipt of cooperation from our insured the Company hopes to be able to finalize our coverage investigation. 
  
  Respectfully,
  
  ***************************
  Sr. Property Damage Director
  Phone: ************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have a claim from August of 2023 from an accident that happened in July of ************************************ and First Chicago Insurance will not contact me back in regards to lawsuit.

  Business response

  06/24/2024

  June 24, 2024
  
  Complaint ID#:********
  Consumer: *********************************
  Claim Number: 23MOV12329
  
  Please allow this to serve as our response to the above captioned matter.
  
  The Company has looked into the matter and determined there is not a lawsuit filed against the Complainant, but rather she received a demand for payment from ****** & Associates.
  
  The Company has a copy of the aforementioned demand, and we will address the matter directly with ****** on the Complainants behalf. It should be noted that the Company has denied liability on behalf of the Complainant. Should any more notices be received they should be sent directly to the Company.
  
  Respectfully,
  
  ***************************
  Sr. Property Damage Director
  Phone: ************
  

  Customer response

  06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This insurance company lacks in communication, refuses to pay for incidents without probable cause, failed to report information thats required by Indiana state law (ie. failed to report to BMV and loan company), refuses to work with other companies, fails to communicate with customers, doesnt answer phone calls or emails, illegally obtained my vehicle from tow yard without warning, completely disregards customers rights and doesnt provide the services their customers pay them an arm and a leg for, fails to do their job, asks unnecessary questions that dont relate to subject at hand, failed to educate on full policy to policyholder (ie, whats covered and what could be beneficial), miscommunication and lies about who they the customer should contact, refused to investigate fully and forced client/customer to do it for them

  Business response

  06/24/2024

  June 24, 2024
  
  
  Case Number:              21867243
  Complainant:                *********************
  Claim Number:             24INA27383  
  
  Please allow this to serve as our response to the complaint filed by ****************************.
  
  The loss was reported by the Complainant on 5/16/24 advising their vehicle was being driven by an unscheduled operator when it was involved in a loss. The Company scheduled the vehicle to be moved to a storage free facility and we scheduled the vehicle for inspection with an Independent Appraiser.  
  
  The Company obtained a statement from the Complainant as well as received a copy of the crash report on 5/30/24.
  
  On 5/31/24 the Company left a voice message for the unscheduled operator. On 6/4/24 the Company received return contact from the unscheduled operator and obtained their statement. On 6/6/24 the Complainant submitted their copy of the crash report.
  
  On 6/18/24 the Company received an MVR for the unscheduled operator confirming they had valid driving privileges at the time of loss. It should be noted that the Complainant vehicle was involved in a prior loss of which coverage was denied. The Company received proof the prior repairs were completed, and the file was transferred to our ********************* to finalize the valuation & settlement offer(s).  
  
  On 6/19/24 the Company was in contact with the Complainant and their lienholder. A Company retained total loss offer was accepted equating to $9,304.12. The Company requires a ***** of ******** form from the Complainant and a Letter of Guarantee and Copy of Title from the Complainants lienholder to issue settlement.
  
  Sincerely,
  
  ***************************
  Property Damage Director
  **************
  

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  The refuse to anwser the phone and return my calls and we have a claim with them they owe me lots of money

  Business response

  06/26/2024

  June 26, 2024
  
  
  Better Business Bureau
  
  RE:         Problem Report ID:          21851644
                  Claim Number:                  23TXM87556
                  Policy Holder:                    *********************       
                  Date of Loss:                      12/20/2023
  Complainant:                     ***************************    
  
  To Whom it May ********
  
  In review of the claim file, we settled the property damage portion of the complainants claim on May 10, 2024.  Regarding the bodily injury portion of the complainants claim, she is represented by an attorney.  We have extended an offer of settlement to the complainants attorney and are awaiting a response. 
  
  Very truly yours,
  
  ***********************
  Director of Casualty and Litigation
  ************
  ***********************************
  
  

  Customer response

  06/26/2024

   
  Complaint: 21851644
  
  I am rejecting this response because:
  Although they did make an offer its was so low that it was insulting . And yes I do have an attorney but they as well can not get ahold of them and it has been drug out for 9 months and I still do not have a vehicle because they would NOT PROVIDE ME WITH RENTAL, and remind you this accident was through no fault of my own and their insured person performed a HIT AND RUN AND NO DRIVER LICENSE !! Come on is it really that complicated
  Sincerely,
  
  ***************************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was in a car accident on May 28, 2024. I went to the shop at ************************************************, to get an estimate. This is the location where I was told to go. The adjuster told me they would send it to First Chicago Insurance Company on that same date. They did. However, First Chicago stated they had to reach out to them to get it. ********* is the contact person for First Chicago Insurance. Since this time I have gotten no results on my caim. I received no calls back whatsoever. All I'm getting told is that (*********) will call me back when the claim is approved. The issue is that I'm making payments on this ************* looking to total it out. ********* is telling me she's still waiting on the approval of her supervisor, whom is *****. I stated to her that she's been telling me this for a couple weeks now. Nothing is being done. I'm behind in my payments for the car because ********* is telling me they're totalling it out. ********* said she was waiting on the police report (RP-24-013417), which she now have. The result is I got fired from my job at Target because I couldn't get there. I could not and cannot rent a car until they, (First Chicago Insurance), release the approval of the claim.

  Business response

  06/21/2024

  June 21, 2024
  
  Complaint ID#:  ********
  Consumer: Armani ********
  Claim Number: 24ILS27616
  
  Please allow this to serve as our response to the above captioned matter.
  
  The claim was reported by the named insured on 05/20/24 advising they were pulling out of the private drive and collided with another vehicle.  The claim was assigned to an adjuster for a coverage and liability investigation.  On 5/21/24 the complainant called to report this accident and was provided with claim and adjuster information.  On 5/23/24 the complainants vehicle was set up for an inspection for damage.  On 5/29/24 the adjuster attempted to obtain the complainants recorded statement and during the conversation the complainant advised that he was being represented by an attorney.  The adjuster advised the complainant to have the attorney contact the company and to forward a letter of representation.  On 5/29/24 a call was placed to the named insured for their recorded statement and were advised to call back.  On 5/30/24 the adjuster called the insured and left a message for a return call.  A Reservation of Rights letter was sent to the insured for their cooperation.  Later the same date the adjuster obtained the recorded statement of the insured.  On 5/31/24 the complainant contacted the company and advised he was not being represented by an attorney and the adjuster obtained the recorded statement of the complainant.  On 6/5/24 the complainants mother called and was provided with a status of the claim. On 6/7/24 the complainants estimate was received and attached to the claim file.  On 6/10/24 the adjuster received all information to clear coverage and the file was sent to management for approval which was granted on 6/12/24. On 6/13/24 the adjuster called the complainant and advised on claim approval and liability being accepted at 80% and the vehicle was deemed a total loss.  On 6/14/24 a call was placed to the complainant to present the settlement offer.  A letter was sent to the complainant regarding the total loss settlement offer.  A follow up call was made to the complainant on the settlement offer on 6/20/24.   The complainant advised they have retained an attorney to handle this matter for them.
  
  Respectfully,
  
  *********************
  Sr. Property Damage Director
  ************
  

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