Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do I have the right to know my utility usage Im being billed for?Was billed $75 utility fee for reimbursements that owner of property paid on my behalf.I pay my utility bill directly to the village of ******** for my usage.Its public record to see the rates of utility usage.I was sent an email saying the property owner wanted reimbursement on a bill paid for **** want to know the amount I used to see Im not being over charged.What exactly was paid on my behalf to bring the amount to $75?

  

  Business Response

  Date: 02/18/2025

  *** Dallas was not charged for utilities. Attached is his most recent signed lease justifying the charge, as well as his statement sent to him for the lease renewal fee of $75. He paid this fee on 10/1/24 and his account has a $0 balance. The picture on the notice sent is referencing "If" there is a utility bill charge. His was not a utility charge.

  Customer Answer

  Date: 02/19/2025

  Want an explanation of $75 dollar fee.

  According to reimbursement for the property owner. What all was involved to bring the total amount to $75?

  Am I responsible for paying reimbursement to the property owner that didnt pertain to my rent?

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed in this place for 3 years. Paid every month on time. Never had a late fee out of 3 years. Left the apartment totally clean everything was moved out. I get blamed for in order to keep my deposit for a 70ft tree that belongs to them. They feel like I shouldve had the tree cut down landscaping. They said the Windowsills outside the house wasnt clean where the screens are. They werent clean filled with spiderwebs when I arrived back in 2021. Also because the tree was growing on their gutter, which was never clean from the first place. They never did anything when I moved in the people before me had a dog, dog hair was everywhere, the place wasnt clean. They didnt paint, they didnt do anything, they some money hungry slumlords. Anytime they had to do anything in the apartment they get an attitude and the stuff was already 100 years old, they want to keep recycling and recycling didnt want to fix anything. There were cracks in the floorings. The roof was leaking. Water was coming into my home which made us always had to exterminate they never wanted to exterminate. I asked them to exterminate and they wouldnt. Still had to deal with spiders, centipedes, and other insects from outside. They slumlords. They are the absolute worst. All they want is your money. No matter how good of a tenant you are they still are going to find a way to keep your money and get money out of you. When you call them they always have an attitude about what needs to be done. When I was there I was paying $500 light bills and I couldn't understand why. Come to find out my Furnace was clogged with dog hair from the previous tenants so it was working overtime to either cool the house off or warm the house up. After they had no other choice they finally replaced a part on the furnace when the summer was almost over. It was the absolute worst. I wouldnt want my dog to rent from them. Now that Im calling about my deposit no one will answer the phones. I have to email and no response.

  

  Business Response

  Date: 09/24/2024

  Below are the responses we did to the two negative ****** reviews left with the same context:

   

  
  I am sharing the response I put on the negative review from the other person on the lease, and will add in additional info for other items you stated. For the roof leak, we didn't have a report from you on this during your tenancy but our maintenance tech noticed in issue when there for other maintenance. On July 22nd, we asked a roofer to look at. They provided an estimate which we approved quickly and the roof was repaired on 8/2. For calling about your deposit, our recorded call logs show you called in 9/6 and 9/9 and talked to team members who asked you to email your disputes to maintenance. I am not showing any other unreturned calls. Pest control is your responsibility per the lease so that is why we "wouldn't" do it for you.
  Other review response:
  I am sorry to see your, and your roommates, negative review after we processed your deposit refund and charged you for yard/landscaping clean up as well as general cleaning which is all requirement per your lease. I reviewed the history with your concerns on the filter and cannot duplicate it. I am showing the filter was replaced prior to move in, along with a professional house cleaning and passing occupancy inspection. I do not show any HVAC failure or concern until 16 months after you moved in - which was actually on Christmas Eve with no heat. We sent an **** company out and they found several plastic bags that were sucked up into the unit preventing it from working. If these were there at move in 16 months prior, your HVAC would not have worked. *You were not billed for this service call, but could/should have been. You were not billed for trees on your deposit but you were billed for the yard clean up, removing large volunteer trees that grew during your tenancy because the landscaping wasn't trimmed/maintained properly, and trimming the bushes that were overgrown. I am not showing any concerns/requests on painting during your tenancy or at move in, but do show the house was fully painted one tenant and 15 months prior to your move in. Knowing the full story, I am sorry that you are upset about your deposit being applied to landscaping and cleaning and directed that into this negative review. I hope our facts help. If you still have concerns, please email ************************* as we asked you to do when calling in to dispute your deposit refund. We never did get an email from you on it to answer any questions or concerns.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm currently renting a house from Kunkel Wittenauer Group. I filed a service issue with them on 6/4/24 that after the **** system was replaced the back two bedrooms have little to no air coming out of the vents. This causes the rooms to be very hot since they are not getting cold air coming out of the vents to cool them down. They did not provide a solution or follow up with us after the **** technician came out. Our ticket was just closed. Also during our annual inspection a few weeks ago the person who was doing the inspection asked if anything wasn't working. They were advised the doorbell hadn't worked since we had moved in. It was explained that we weren't concerned about the doorbell not working we were just letting them know since they asked if anything wasn't working. The individual went ahead and opened a service complaint about the doorbell not working. We did not. A maintenance person was dispatched to the house on 7/9/24 to replace the doorbell. I then received a bill for $85.74 the next morning for the repair. This is not something that a tenant should be responsible for. When I called into their office I was told I would be expected to pay the bill and was also told they did other maintenance items that were not done.

  

  Business Response

  Date: 08/02/2024

  Please see attached email correspondence where this issue was resolved. Sorry some don't allow us the opportunity and time to resolve their concerns, without contacting the BBB right away and taking up your valuable time. 

  Customer Answer

  Date: 08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This lease is not a binding legal contract as it states that it began on October 12 and it was not paid and signed until October 20th. The request to cancel transaction and lease agreement was attempted on October 23 at 8am.

  

  Business Response

  Date: 11/17/2023

  ************************** viewed, signed a lease and paid the deposit, admin fee and prorated rent. After that, and after her lease start date, she called and said she didn't want to move in and she wanted her money refunded. She also had a gentlemen call us numerous times stating she deserved her money back. Attached is a letter where she is disputing the payment made to our office. The dollar amount she is disputing is a partial and not the full amount, which we have not figured out why. Her payment was $3978.33 and she is disputing $3938.55. The only correction in the attached letter is that she didn't pay through WM (as instructed) - she paid via the resident portal which we have attached a screenshot of her log in using her email. We also attached the communication history with her and a copy of her lease. We are trying to rent the property to release her from the lease as quick as we can. 

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security deposit was partially returned for previous issues when I moved out. The Kunkel Wittenauer Group charged me $200 for carpet cleaning which per their requirements was to be professional cleaned, which I followed the legal terms of a professional cleaning and provided receipt. They claimed that the carpet was still stained. I took pictures myself of the stained carpets when I moved in as well as shown in their low-quality pictures from their move-in. They also charged me $200 for general cleaning. Looking at their low-quality pictures, it was clear that my cleaning crew did not clean the stove and dishwasher. They used pictures, most which were the same issues that were on the move-in report they provided me (trash left in cabinets, burn next to the heater/a/c, dirty main vent, piles of hair from the carpet cleaning, broken blind that wouldn't retract, blue stains and dirty shower/tub, black marks on the bathroom mirror which were damage from behind the mirror when I moved in, marks in the hall sliding closet) and added other pictures of a upper molding with space away from the wall with paint drops in the space from their previous paint job (since I did not paint the home), pictures of fresh dead flies on the window seals which is would have entered the house during carpet cleaning and died within the 4 days after they did the move-out report and included other pictures that were lacking from the move-in report to justify their charges. They charged me $104 to replace a blind in one of the bedrooms. The low-quality, blurred picture shows one blinds towards the center that was pushed down flat while the others were angled down and not showing any actual damage. I had to replace a larger blind in the kitchen that wouldn't retract, because I didn't have the proper evidence that it was broken before I moved in, and it didn't cost over $100. They sent me an email about my deposit and wouldn't provide the charges until I called and complained.

  

  Business Response

  Date: 08/30/2023

  The property address in question is *** **********, Swansea with their current address being *** W ******. I attached a copy of the inspection report showing the move out condition. Our agent ***** with nearly 20 years of experience completed the very detailed report. She did call for a full move out clean ($200 charge), replacing bent blinds ($101.41 charge), Carpet leaning per lease ($174 charge), and the final sewer bill is $28.35 had to be charged/paid. The pictures show the carpet condition at move out and that there was not a receipt in the home when we did the move out. Our office also did not show a receipt submitted prior to the move out so I would need to know when/how it was submitted to determine if it was missed. But, the carpets still had heavier staining that had to be removed. The cost of the blind for a tech to go and replace would cost more than a tenant replacing their own blind, which would be material only. Our hourly and trip charge is $79 which will cover the trip and first hour there. 

  Customer Answer

  Date: 09/07/2023

  Complaint: ********
  
  I am rejecting this response because: They have not addressed anything included in my complaint with this response. I have additional documents and pictures to support this as well and will send them if needed.
  
  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday March 11th - As I was doing laundry, I noticed a burning rubber smell & noticed some smokiness in the bathroom. I submitted the repair request online as required. After some confusion with my appointment date, a repair tech came out on Friday March 17th. I received a text from the repair company that my work order was complete. I came home prepared to do well needed laundry. The machine was still in the same condition, so I put in another work request. Contacted the office on Monday, to be told that the repair couldn't be made & the washer needed to be replaced. I'm not sure why this wasn't communicated to me w/o my having to ask. On 3/20 it was listed that an estimate was required or approved on the online tenant portal, however on 3/28 an email stated that the estimate was sent to the owner for approval. The reply email on April 5th said that it was approved. I'm not sure why it took over 2 weeks for approval, but okay. From the initial repair request date, OVER a month ago, until now, I've: - Paid rent as required (& on time). - Reluctantly visited the laundromat to wash basics ( I still have an excessive amount of laundry that still needs to be done, but don't feel comfortable lugging it up & down the steps or paying to wash since the washer is a listed amenity that comes with paying rent). - Emailed or called the leasing office to get info &/or follow up on the status of my situation b/c if don't say anything, they don't either. - Kept the aforementioned emails. - Dealt with questionable communication & inconvenience. I just feel like this experience hasn't been handled in the best possible manner. At this point, I just want a fully functioning washer/dryer and some type reimbursement for having to pay for laundry &/or rent credit.

  

  Business Response

  Date: 04/28/2023

  Sorry for the delay in responding to this as we didn't get a notification on it until the reminder one dated 4/23/23. 

  Below is our timeline on this maintenance request. It did take longer than we like for the entire process for replacing the washer as unfortunately the order/delivery process on appliances (and parts in general) are taking longer than we like across the board. We started wtih a repair company hoping to do repair and then after they went out and reported back, we had to switch to ordering a new appliance. Our team got two estimates for the owner and then when approved, the company was out approximately a week for delivery. On April 18th, the tenant was contacted and delivery coordinated. 

   

  Customer Answer

  Date: 05/03/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  While I'm thrilled to finally be able to do laundry in the comfort of my living space. I don't appreciate the fact that their replies (here & in a previous email) always manage to glide right over the part about laundry money reimbursement/rent credit, etc. I totally get that it's unlikely @ this point, but at least acknowledge that I said it &/or say flat out that it's not an option. 
  
  Sincerely,
  ******* **********

  

  Business Response

  Date: 05/03/2023

  Our lease does not call for compensation on items such as this, but we can always ask the owner if they will do. In order to do that, we need to know the reimbursement details/amounts that she is requesting. 

  Customer Answer

  Date: 05/04/2023

  Complaint: ********
  
  At this point, I have no choice but to "accept" even if I really don't. While the lease may not specifically mention reimbursement &/or compensation for situations such as this. Washer/dryer is listed as an amenity that comes with monthly rent payments. (which was paid & on time w/o having access to this amenity for over a month) I'm not willing to continue this back and forth, though. So I guess you can consider this case closed. 

  
  
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the property of ******, I paid a security deposit of $825 on 8/24/2020. I moved out if the property on 9/26/22. At the time of move out I neglected to leave a receipt for getting the carpet professionally cleaned. During the course of speaking to staff from the office, they instructed me to follow the move out checklist. On the checklist it did state to leave receipt of cleaning at time of move out, but I over looked that. When I received the closing statement from the office and viewed all the charges on 10/28/22, it showed that out of $825, I would only be receiving $119 which did not seem right to me. After seeing my refund amount, I instantly tried calling the office to get a understanding and see why I was charged for the things that I was. Most of which was not on the move out check list or the lease. I called Monday 10/31/22 and Tuesday 11/1/22 and no one bothered to call me back to address my concerns. On Wednesday, 11/2/22 I was finally able to speak with ***** who said I needed to speak to ******* instead. I asked if she could put ******* on the phone and she stated that ******* did not wish to speak to me on the phone and would only communicate with me through email. I asked ******* if I had proof of the cleaning and they offered a ************************************************************************************************************** I be given back the money I spent. ******* stated that I could not get my money back and that I agreed in the lease to have the carpet professionally cleaned. I stated to ******* that yes the lease does state that the tenant must have it professionally cleaned, but it did not state that if proof is not shown at time of move out that it would be taken from the security deposit. The move out checklist also mentioned normal wear and tear yet they charged me to paint rooms, reclean carpets,spot paint which they said don't patch up, and detail clean, but my video walk through on move out discredits all charges.

  

  Business Response

  Date: 11/03/2022

  ************ has disputed her security deposit. *********************** has been communicating with her (see below). The owner agreed to waive some charges that he submitted but not the carpet cleaning per the lease requirements. 

   

  *******,
  
  As promised, once I heard back from the owner pertaining your dispute I would follow up. The owner did just email a revised breakdown of expenses.
  
  Changes to the invoice include:
                 Removal of $200.00 pro rated paint
                 Spot paint of the living room reduced from $65.00 to $30.00
  
  Repairs TOTALS
  Install two 30" Blinds to replace 1 broken blind in each bedroom (materials $21.51) $41.51
  Remove curtains, rods and brackets and several nails/screws in walls left by tenant and patch holes (materials $10) $30.00
  Replace 3 burned out light bulbs (materials $10.88) $15.88
  Replace old/dirty air filter (materials $25.06) $30.06
  Detail cleaning: including shower, dirty doors & frames, under appliances, light switch plates, windows, baseboards & floor corners/edges $150.00
  Spot paint many areas of the living room walls due to uncleanable marks/dirt on the walls and patched areas (materials $15) $30.00
  Total Costs $297.45
  
  A check in the amount of $235.00 will be issued to you for these changes.
  
  Please let me know if you have any further questions.
  
  Thank you,
  ***********************, ****************************** ******************************************** Manager
  Assistant Manager of Commercial Services
  
  
  
  If you like our service, please tell everyone about it by leaving a review! Click here to review (birdeye.com)
  
  
  Confidentiality Notice: The information contained in this email, and any attachments to it, is specifically intended only for the recipient(s) identified and may constitute confidential information subject to legal protection. If you are not an intended recipient, you are hereby notified that any use, dissemination,distribution, discussion, or copying of this information is strictly prohibited. Please do not retain, copy or use this email or its attachments for any purpose, nor disclose all or any part of its contents to any other person.If this message contains non-public personal information about any consumer or customer of the sender or intended recipient, you are further prohibited under penalty of law from using or disclosing the information to any third party by provisions of the Federal ********************************** Act. If you have received this message in error, please immediately notify us by return email, and return and permanently destroy the original message and any attachments immediately to ensure that it is not read, copied or distributed by others.
  
  
  
  From: *********************** <********************> ********* Thursday, November 3, 2022 9:15 AM
  To: *********************** <*******************************;
  Subject: Re: Disputing Refund of Security Deposit
  
  I have and had every right to question you about my money and my so called refund. The fact that you would make the statement that you will no longer "debate" with me about something I was trying to get an understanding of is very tasteless and unprofessional. If you do not wish to be the person of contact then please direct someone to me who wants to do their job. You keep referring to the lease and move out list but neglecting the fact that you stated charges could be deposited in the cost summary that was sent to me. I will be filing a complaint with my video proof that you neglected to want to view, along with other proof from other previous tenants to the Better Business Bureau, the ******************************, and my bank. When you have heard about the other disputed charges, please have someone to let me know the outcome.
  
  
  
  
  Thank you,
  
  ***********************
  
  On Thu, Nov 3, 2022 at 8:59 AM *********************** <*******************************; **************************** mention in my previous emails, the owner sent me these charges as he has his own maintenance team. I have sent him your dispute and have since followed. I will follow up with you when I have an update.
  
  You failed to provide proof of carpet receipt cleaning at your move out and this was done at your expense. I will no longer be debating this charge will you and it will not be refunded. It was also included in the move out checklist that receipt must be provide. This link was provided to you. **********************************************************************************
  
  Thank you,
  ***********************, ************************************************************************** Manager
  Assistant Manager of Commercial Services
  
  
  
  If you like our service, please tell everyone about it by leaving a review! Click here to review (birdeye.com)
  
  
  Confidentiality Notice: The information contained in this email, and any attachments to it, is specifically intended only for the recipient(s) identified and may constitute confidential information subject to legal protection. If you are not an intended recipient,you are hereby notified that any use, dissemination, distribution, discussion,or copying of this information is strictly prohibited. Please do not retain,copy or use this email or its attachments for any purpose, nor disclose all or any part of its contents to any other person. If this message contains non-public personal information about any consumer or customer of the sender or intended recipient, you are further prohibited under penalty of law from using or disclosing the information to any third party by provisions of the Federal ********************************** Act. If you have received this message in error, please immediately notify us by return email, and return and permanently destroy the original message and any attachments immediately to ensure that it is not read,copied or distributed by others.
  
  
  
  From: *********************** <********************> ********* Thursday, November 3, 2022 8:54 AM
  To: *********************** <*******************************;
  Subject: Re: Disputing Refund of Security Deposit
  
  When I was speaking with staff from your office I was directed to look at the move out checklist and that only, not the lease so I did not know at the time that it was a violation and I admitted to overlooking the fact that I had to turn in proof, but not doing so for a $148 supposedly carpet cleaning of a small hallway would not have been grounds to take a whole security deposit to begin with so please do not make it seem like you did me a favor. The office did not even try to contact me to see if I had proof before charging me and I called into the office several times before the charges were even made and no one bothered to ask or inform me of what was happening. However, the carpet aside, are you going to address my other disputes that I have addressed? I find it very odd that you offer the chance to dispute all charges, but deny without any further thought!
  
  On Thu, Nov 3, 2022 at 8:45 AM *********************** <*******************************;wrote:
  You violated your lease agreement by not providing proof that the carpets were professionally cleaned. Instead of forfeiting your full deposit because of this violation, we charged you the expense to have it completed.
  
  Thank you,
  ***********************, ************************************************************************** Manager
  Assistant Manager of Commercial Services
  
  
  
  If you like our service, please tell everyone about it by leaving a review! Click here to review (birdeye.com)
  
  
  Confidentiality Notice: The information contained in this email, and any attachments to it, is specifically intended only for the recipient(s) identified and may constitute confidential information subject to legal protection. If you are not an intended recipient,you are hereby notified that any use, dissemination, distribution, discussion,or copying of this information is strictly prohibited. Please do not retain,copy or use this email or its attachments for any purpose, nor disclose all or any part of its contents to any other person. If this message contains non-public personal information about any consumer or customer of the sender or intended recipient, you are further prohibited under penalty of law from using or disclosing the information to any third party by provisions of the Federal ********************************** Act. If you have received this message in error, please immediately notify us by return email, and return and permanently destroy the original message and any attachments immediately to ensure that it is not read,copied or distributed by others.
  
  
  
  From: *********************** <********************> ********* Wednesday, November 2, 2022 4:53 PM
  To: *********************** <*******************************;
  Subject: Re: Disputing Refund of Security Deposit
  
  Also,after reviewing the lease agreement, it does not state that if proof of professional cleaning is not provided at the time of leave that it would be deducted from our security deposit. I did find where it said it should be professionally cleaned and I agree which I signed to, but there is nothing about deducting from the security deposit in that same passage. 
  
  ***********************
  
  On Wed, Nov 2, 2022 at 4:40 PM *********************** <********************>wrote:
  
  
  On Wed, Nov 2, 2022 at 3:52 PM *********************** <*******************************;wrote:
  Hello,
  
  Per your lease agreement you were to provide a paid receipt that the carpet cleaning was completed. Because it was not provided, the carpets were cleaned at your expense and a refund will not be issued. I am still waiting to hear back from the owner on the painting and as soon as I have an update, I will follow back up with you.
  
  Thank you,
  ***********************, ************************************************************************** Manager
  Assistant Manager of Commercial Services
  
  
  
  If you like our service, please tell everyone about it by leaving a review! Click here to review (birdeye.com)
  
  
  Confidentiality Notice: The information contained in this email, and any attachments to it, is specifically intended only for the recipient(s) identified and may constitute confidential information subject to legal protection. If you are not an intended recipient,you are hereby notified that any use, dissemination, distribution, discussion,or copying of this information is strictly prohibited. Please do not retain,copy or use this email or its attachments for any purpose, nor disclose all or any part of its contents to any other person. If this message contains non-public personal information about any consumer or customer of the sender or intended recipient, you are further prohibited under penalty of law from using or disclosing the information to any third party by provisions of the Federal ********************************** Act. If you have received this message in error, please immediately notify us by return email, and return and permanently destroy the original message and any attachments immediately to ensure that it is not read,copied or distributed by others.
  
  
  
  From: *********************** <********************> ********* Wednesday, November 2, 2022 10:17 AM
  To: *********************** <*******************************;
  Subject: Re: Disputing Refund of Security Deposit
  
  Hello,I over looked the part about giving a receipt but the fact remains that I did in fact have it professionally cleaned and I have the invoice still so there should either be a removal of the charge or I should be given back the money that I spent. I also have Video proof of how I left the house and once again the walls and floor displayed normal wear and tear from being there for almost 3 years aside from all the cleaning I did. I can gladly come to the office and show the video that I took on the day of move out. Im not understanding why a charge of $200 to paint two rooms and one of which did not have to be painted and was that lavender color when we moved in from the previous tenant whom I know, to began with. I need to speak to someone on the phone, but will also be keeping the electronic correspondence for my records just in case legal actions are required. 
  
  Thank you,
  
  ***********************
  
  
  
  On Tue, Nov 1, 2022 at 10:49 AM *********************** <*******************************;wrote:
  Hello *******,
  
  I have reviewed your account and per the move out inspection, it did not appear that you had the carpets professionally cleaned and you did not provide proof at move out that this work was completed. I will be unable to remove the carpet cleaning charges.
  
  Because the owner does have his own maintenance team and the painting charge was submitted to us to be withheld, I will follow up with him/. The move out report does state that marks on all walls throughout, touchup paint needed. Screws and nails in the walls throughout need removed and holes need repaired.
  
  I will follow up one I have an update.
  
  
  Thank you,
  ***********************, ************************************************************************** Manager
  Assistant Manager of Commercial Services
  
  
  
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  From: ***************** <************************************************; ********* Monday, October 31, 2022 9:29 AM
  To: *********************** <*******************************;
  Subject: Fwd: Disputing Refund of Security Deposit
  
  
  ---------- Forwarded message ---------
  From: *********************** <********************>
  Date: Sat, Oct 29, 2022 at 4:21 PM
  Subject: Disputing Refund of Security Deposit
  To: <*************************>
  
  
  Hello, I am the previous tenant of 2625 S Belt ** **** C, *********************** and I am just now seeing what we are supposed to be receiving back from our security deposit.  I am disputing several of the charges. We were charged for repainting both rooms, but the master room had no issues with the paint and the color was previously there when we moved in. Also, you charged to clean the hall way carpet, but I paid for professional cleaning for the carpet to be cleaned and the entire house was cleaned and shampooed as well. My question is will I be reimbursed for the services I paid for since you are deducting from my security deposit because I could have not gotten it cleaned if I knew you would charge me again. I can provide proof of cleaning payment. We were also charged for the removal of curtain rods, but they were the ones that were in there when we moved in except for the kitchen because we thought you would not like for the house to be exposed while vacant. I will be calling the office on Monday as well to speak to someone. 
  
  ***********************
  
  
  
  --
  Thank you,
  *****************
  Maintenance Coordinator
  Kunkel Wittenauer Group 
  *********************
  

  Customer Answer

  Date: 11/04/2022

  Complaint: 18353850
  
  I am rejecting this response because:
  
  Although the owner has changed some of the charges, I still do not feel like I should be charged for any painting or patching issues. Especially as the checklist stated not to patch anything up. There was not many areas that had to be patched up. I still have the video that I did on the move out date and no one was interesting in seeing it because it would disclaim many of the charges including the carpet cleaning. Also, I noticed that the owner not only charged me to replace the items such as the blinds, air filter, and light bulbs, but has also added additional fees. If the additional fees are for labor then that should not be taken out of my deposit. The deposit is meant to replace what is damaged and once that was taken out for the materials as they have listed then no other charges should have been taken out. I also still do not agree with the detail cleaning charge of $150. I feel that it is an excessive charge and many things listed under that catagory such as the shower and baseboards was a part of normal wear and tear. As stated above in the emails provided by the office, I lived in the residence for almost 3 years and for me to live there in that time the house was left in good standing and cleaning. I voiced to ******* that I still felt that the detailed charges should not be a charge seeing as the house did experience wear and tear and the fact that it was written on the checklist to not patch up any holes and painting was not something that was on the list at all. I have attached the video walk through that was done on the day of move out on 9/26/22. In the video it shows the blinds were messed up on a panel, but it also shows the condition of the professionally cleaned carpet and I even stated in it that it was cleaned. It shows the tub was as good as it could be with no visible issues and the very small hallway not having any issues worth $148. The house also shows that it did not require a detailed cleaning that was worth being charged for $150 all of which labor fees were probably factored into that cost as well. I have accepted the cost change that he offered for taking the paint off, but I still feel the extra charges for each category on that list he provided should not be and proof of the carpet cleaning along with the video walk through which is suggested to do in the lease should be taken into consideration and I should be given my money back for what I spent especially since it was made to seem that I did not have it cleaned at all. The office originally sent my closing statement of charges and my refund and stated I had 30 days to dispute. That should include all charges and I am still within that window. So although I failed to provide proof at that time and because know one asked me in the many times I spoke to someone before they did the final bill, my proof and video should stand as sound proof to have that amount put back with my deposit.
  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 11/23/2022

  11/23/2022: Mediator sent an email to the consumer regarding mediation.

  11/30/2022: Mediator left a detailed voicemail for the consumer.

• Initial Complaint

  Date:05/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company needs to pay me $1502 which is owed for return of deposit. And correct wrongful collection and credit bureau. i was approached by kunkel Whitnauer informing me they would not be willing to renew my lease and requested I end my lease early because owner wants to sell property they agreed to end lease early in exchange for me showing property to The perspective buyers. This company kept my deposit and turned me into collections Suggested remedy is to pay me the money they owe me of $1502 and expunge any marks on the credit Renee Wittenauer lied to me about how she would handle this and I would recommend no one ever rent from this company I believe they try to steal everyone’s deposits

  

  Business Response

  Date: 06/01/2022

  Mr. ******* was in a lease through September 25, 2021. He submitted a notice to vacate as of August 31^st and the owners agreed to release early. This was all communicated with Mr ******* including him communicating with us on August 26^th that his movers were coming Saturday, cleaners Sunday, and he the yard needed mowed. On August 30^th he emailed that he was out of the house and the utilities were transferred out of his name.

   

  He paid July’s rent that was due on July 1^st on August 25^th. He was told August rent was still due since he occupied the full month. When we did the walkthrough, we found that the landscaping was overgrown, carpets were not cleaned (required per lease), general maintenance needed, and the house was still dirty. He also owed August rent, July’s late fee plus August’s late fee. The total due on his account was $3492.07. After applying his $2125 security and pet deposit towards his balance, his total due is $1367.07. (See his ledger attached that was sent with his closing statement)

   

  If Mr ******* would have paid July’s rent on time, or even paid August rent, his deposit would have been enough to cover the move out charges and receive a partial refund. We are not sure how the $1502 refund request figure was factored, or how he justifies not paying August rent when his lease terminated August 31^st and he lived in the home the month of August.

   

  Thank you,

  ***** **********

  Managing Broker/CAM/ARM/Co-Owner