Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had scheduled a chimney cleaning on Sept, 17, 22. I know the chimney is leaking water and also asked for an estimate for repair. They cleaned and quoted me 17k for a new liner and a complete exterior tear down. I had a roofer over the next day who told me the chimney was solid and likely didn't need to come down and he said it had not been cleaned. I had masonry repair company out next. He told me that the only reason to take it down completely was if he couldn't find bricks that matched in color. I did not have him look inside. I had another chimney cleaning/repair company out and he also agreed that there was no reason to tear it down and he too commented on how dirty the chimney was. He estimates 33 bricks needs replace and the roof flashing which will be handled by our roofer. I emailed Chicagoland that I wanted it cleaned correctly or refunded 234. They told me that their chimney cleaning only covers the liner which needs replaced and they claim to have pictures and they did as was asked of them. A power cleaning they would do for an additional charge. I was unable to find a straight forward description on their site about their cleaning only covering the liner, not the smoke box or fire box. Even if they did clean it, it wasn't done completely and I was told that was because they knew the liner needed to be replaced. So why clean it knowing it needed replaced? I was told they do the inspections after cleaning. Had they done the inspection first I would opted to not have it cleaned at all. To me a chimney cleaning is the whole thing. I brought up the replacement vs. repair. They claim it is in my best interest to tear it out. But I had 2 other chimney professionals out that felt that was extreme. The also claimed they would price match and told me that I wasn't using licensed and bonded contractors. I assure you, they are. One of them I have used in the past. I want my money back.