Complaints

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Honey-Can-Do toy storage organizer from Amazon on 12/30/23. When it arrived, it was missing one of the screws needed to assemble it (and instead it included an extra part that is not needed for this item). I contacted both Honey-Can-Do customer service and Amazon customer service to see if I could simply obtain the missing s**** Honey-Can-Do stated that I should contact Amazon, and Amazon indicated that any missing parts are the responsibility of the manufacturer (Honey-Can-Do). Upon communicating that to Honey-Can-Do and being told to once again contact Amazon, the only resolution offered to me was to return the product to Amazon with a $7 charge that would need to be incurred by me. Honey-Can-Do did not offer any resolution whatsoever (and, in fact, did not respond to my most recent communication regarding my last conversation with Amazon). I just want the missing s**** to be able to ***************** of the product.

  Business response

  02/09/2024

  That is not our protocol and I apologize that the customer had this experience.

  If the customer's contact information can be shared, I will have our customer service team follow up and we will ship a replacement unit if we have the item in stock, at no cost to the customer.

  Thank you,

  *******************************

  HCD

  Vice ********** ********** Sales & Marketing

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1/21/23 I submitted an order for 2 double laundry hampers with folding table. They were showing as 2 for the price of 1. I never received a confirmation email, but I was charged on my credit card. I tried to contact them through their website about a week later, but never received a response. As of 3/8 I have still not received the items or a refund to my credit card. I have submitted a dispute with my bank. The charge did not show Honey Can Do as the merchant. The merchant showed as bestduka.com fashion and included a foreign transaction fee. It looks like the company's website *** have been hacked and is pulling credit card info from submitters. After that time, multiple charges were applied on my acct from other merchants that I had no contact with. There is a fraud dispute for those pending as well.

  Business response

  04/21/2023

  We have no record of her purchasing anything, we dont even know if she was actually on OUR website if what shes saying happened after her purchase.
   
  Given that, I think our response would be:
   
  We sympathize with ************************ situation but have no record of her purchasing from honeycando.com when we search our system by her name, email or address.
   
  Given there is no record of a purchase, we would need her to share an order confirmation or something that shows she ordered from our website so we could investigate further.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My complaint is against Honey-can-do. I had since before the pandemic been trying to get a replacement for defective merchandise, because it was beyond the store return policy. I got sporadic communication from them asking me to provide proof of purchase etc. I supplied it, but would get auto replies or nothing at all. But I did not give up, and finally I got a reply saying they wouldn't replace the items because it was too late. I think that if they knew they were not going to replace them, they should have told me from the beginning, or when I supplied the required information. They had time enough to address my request properly, and would not. I would like to see if you can help me. I have attached a document with all my email communications with the company (including pictures in the form of an embedded PDF of the problem). Thank you,

  Business response

  10/10/2022

  To Whom It May ************************ reached back out to this customer multiple times to remedy the situation. The product was not purchased on our website so we have no way to issue her a refund. Additionally, the customer has a product that is no longer sold by Honey-Can-Do so for the inconvenience, we have offered her credit at our online store that is considerably more than the price she paid for the original product.

  Again, we have not heard back from the customer after multiple attempts contacting her, but we feel we have acte in fairness to the customer to provide her with the best customer experience possible.

   

  Thank you,

  Honey-Can-Do

  Customer response

  10/11/2022

   
  Better Business Bureau:
  
  I read your communication about HCD's response. I must clarify that I had only seen 1 offer of a 20% discount (meaning they were offering me  20% off to spend more money on their merchandise). This was not acceptable so I ignored that and made my report to the BBB. Then I saw one from Oct 3rd which didn't make much sense. Today, after re-reading your communication I searched my emails and found one from Sept 26 (after I filed with the BBB). This one makes more sense. It was not clear from ********************** email, that I should make a purchase and that when it shipped they would give me a full refund. A full refund on what??

  Anyway the one from ****************** is acceptable and I will contact her to give her my ship to address to receive the Rolling Fabric Travel Bag with TriWheels.

  (All of those communications I have screen grabbed and attached to this response.)

  Therefore: 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩