Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contractor took insurance check , no written contract has been provided. Our house still needs repairs and the contractor has disappeared.

  

  Business Response

  Date: 12/04/2024

  To resolve this issue a refund for the deck portion of the claim was refunded to the homeowner till the insurance pays the entire deck to be replaced, as far as the siding damage we asked the homeowner to send us a couple photos of the areas damaged as we had no report from any of our installers of any damages were caused during doing the work, we check our photos of work completed and we didn't see any photos of this damages either, we ask that the homeowner send photos of the damages and reasoning why it took so long to report this damages as the work was completed early summer.

  Thank you,
  
  American Disaster Restoration, Inc
  Off:**************  

• Initial Complaint

  Date:12/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.) Date of transaction was August 14th, 2023. 2.) Amount paid to the business was 23,550.57.3.) Business committed to provide full roof finish, garage roof, coping tiles, and timberline Biscayne blue color.4.) The dispute of nature is I contacted them, and they came. They offered to cover the patches. I said no, as it will cause further damages along the line and more costly repairs. I've reached out for a resolution, and they have been avoiding me. I went to the town of my area, and they informed me they don't service ****** any longer. However, they were when they agree to fix my repairs.5.) They have not solved anything. I went to ************************, and they informed me they no longer serve ******. However, when I did the contract, they were servicing ******. I have an inspection information and it failed. I want a refund of all my money and Ill hire someone else that will comply. 6.) The claim number is *********** 7.) Solicitating in the street in ****** walking down down the alley.

  

  Business Response

  Date: 12/27/2023

  ***************************;

   We apologize that you're going through this unfortunate experience and we as a professional restoration company for the past 18 years have an understanding and we fully take upon any responsibility on each and every situation we come across. 

  With us, you can rest assured that we do not ignore any incorrections accidentally made on our behalf on any restoration project. 

  As you know, we worked with your insurance carrier on getting your roof approved and they refused to open any coverage on your dwelling house roof as the process would take months or a year to get any open coverages. They only paid for your garage roof, rear house siding and a few aluminum window capings and 1 awning. 

   ********** since you were upset on the long process from your insurance carrier refusing to pay for your house roof, you and American Disaster Restoration agreed to exchanging all paid insurance proceeds for the house roof restoration and Garage roof. 

  (No other items were included except Garage and house roof)

   As agreed, we completed the House and Garage roof. 

   After the completion of the modified roofing, we applied the final roof silver coating. That process has to dry in order to move forward with installation of coping tiles. Again you were upset we didn't come the next day to install the coping tiles. We exlained to let the fresh coating paint dry from preventing any damages. You were upset and my roofers then came.back to install coping tiles.

  Due to the paint not fully being dry, a piece of the paint may have been removed from the bottom of the roofers boots while walking with on the roof. 

  We never disagreed with you.

   We have tried many times in reaching out to ************************* to fix the issue and everytime my roofer shows up, ********** doesn't let them.up on the roof. We have tried reaching out over the phone and no answers. 

  ************************* we are willing to come fix the damaged.areas as we take full responsibility.

  We also provide a 10 labor warranty on our work..

  please give us a call and allow us to complete our work. 

   

  Thank You. 

   

   

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21053239
  
  I am rejecting this response because: 

  They were supposed to replace the roof and what they did was knock down the two side of the bricks from the roof without my permission so they want me to pay for it and Im not gonna pay something that they did without asking me before doing it. 
  

  The company was suppose to communicate to the workers what work was suppose to be done. 

  They also did not present a new form with work that was suppose to be done or them saying they were going to knock down the brick wall from the roof. They added more work that was not necessary or even asked to do. 

  
  

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/20/2024

  Office

  

  Business Response

  Date: 02/14/2024

  Hello *********, sorry for the delay, after investigating what happened with our crew, it looks like the interior brick wall on your roof (parapet wall) was already deteriorated and falling off with the membrane, that is the reason of why your roofing material would look bubbled in the photos taken by yourself and our representative that did the inspection with the insurance company, the repair of the walls is not usually included in the price of the roof, that is charge separately when discover as you have no way to see the amount of work that would be required without removing the roofing material over the brick wall, we understand your frustration but we ask you to understand as well that your property's maintenance is not our responsibility as well.

  Thank you