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Business Profile

Roofing Contractors

Walton Contractors LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:11/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 9th / representative **** with Walton contractors finished installing a full flat roof on my Comercial building for around $34,900.00. I opted to have the full roof installed even though I was only getting leaks in the garage / rear of building. **** assured me the if I replaced the whole roof that I wouldnt have any leaks at least for a long time / years he suggested. He even stated that I have a warranty . On September 24th after the 1st rain since the roof was installed the front part of the building that never had leaks at all, kitchen ceiling fell in from water coming in through the roof. I called **** he sent a roofer out and said the attach an object that blew off of the vent. The next rain the ceiling in kitchen and garage were leaking from roof with water on floors I had to clean up. I called again and another roofer was sent out to patch the kitchen roof from the outside. The roofer did not fix the leak in garage. I called the office yet again the receptionist was very nice, she said someone would call me back. Im still waiting on a call. Im very upset and would like my roof I paid 34k for fixed properly instead of being patched. Its hasnt even been 2 month and I have more leaks now than I started with. And Im out of my hard earned money.

Walton Contractors LLC is NOT a BBB Accredited Business.

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