ComplaintsforAfni, Inc.

• Initial Complaint

  06/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was contacted regarding a hit in run accident that occurred on 7-21-2023 in Long Beach CA. Demanding that I pay $1,077.20 at the time of the alleged incident I lived in Oxnard,Ca. Scammer was very aggressive and demanding over the phone using intimidation tactics. Oddly enough I have moved to Long Beach since. Upon doing so is when the aggressive calls started. I searched the company and found an alarming amount of incidents that were exactly the same as mine. These crooks must be stopped.

  Business response

  07/01/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the claimant’s concerns.   On February 17, 2024, ***** **** ***** **** Insurance Company forwarded the subject account, ***** **** ***** **** Insurance Company account #: ***********, Afni, Inc. account #: **********, with Afni for resolution on the balance of $1,077.20.

  
  The account is from an accident on July 21, 2023, involving a vehicle listed as driven by the claimant, ***** ******* **********.  Afni mailed the initial notice of the account on or about February 19, 2024.
  On June 24, 2024, Afni received this complaint. In response, Afni ceased communication and initiated an investigation.  To address the claimant’s concerns, this is a tort, or wrongful act.  There were no services provided to ***** ******* ********** and ***** **** ***** **** Insurance Company was pursuing ***** ******* ********** as he was identified as the driver of the vehicle that struck ***** **** ***** **** Insurance Company’s insured and was found to be responsible for the accident based on the investigation completed by ***** **** ***** **** Insurance Company.  After further investigation, the accident was a hit and run and Afni has been unable to confirm the identification of the driver. The claim has been closed and ***** ******* ********** is no longer liable.  Afni trusts that this response has addressed all of the claimant’s concerns.

  Customer response

  07/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I received a check from Afni, Inc. payable to me in the amount of $294.56 dated 03/23/2022. The check was void after 180 days. There was a note included which states "A review of your account placed with Afni, Inc. for collection determined funds are owed to you. Please find enclosed check with your account number located on the check stub. Please call ******************* with questions." When I called them regarding the outdated, expired check, the first customer service representative I talked to didn't know what to do and transferred me to another representative. This one put me on hold twice for around 15 minutes and said she was going to talk to her supervisor because she didn't know what to do. When she finally came back, she said they had made a mistake and didn't owe me anything. I feel like they were just blowing me off because they didn't know what to do. I want either a duplicate refund check for $294.56 or a valid reason why they now say they don't owe me the money.

  Business response

  06/14/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the consumer’s concerns.  The subject account, ***** **** **** account #:**********, Afni, Inc. account #: ************, was an active account with Afni for collections as of November 05, 2020, on the balance of $4,861.68.

  On June 5,2024, Afni received this complaint. In response, Afni initiated an investigation. To address the consumer’s concern, the subject account was for a vehicle loan that was included in a Chapter 13 bankruptcy. Payments towards the balance due and interest were received from the Trustee. Upon completion of payment, the vehicle title was released and sent to **** ******* **.  A review of the account initially resulted in a determination that the final payment made included excess funds of $294.56. Afni issued a refund check for $294.56 on March 23, 2022, to **** ******* **. to be void after 180 days.  It was later determined that the funds were to be applied to the outstanding interest due. On June 4, 2024, **** ******* **, called Afni asking for the check to be re-issued since it was past the 180-day timeframe. The Afni employee informed **** ******* ** that the check was past the date and would not be reissued. She informed him of the interest balance and explained that Afni was not attempting to collect that balance due to the check being void. As a courtesy to **** ******* **. Afni has requested a new check be sent payable to **** ******* **. for the balance of $294.56.  Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact Afni at ***** ********* 

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from AFNI collections, Our File: *********, Claim# **********-1 which stated that I was responsible for the collision that the woman had in my car, that her insurance company, ******, is passing on to me all the costs that this lady incurred, in the value of $4,915.17. First of all, she was the one who caused the accident, she scraped the FRONT of her car against the side of my car, and then I got out of the car and I have all the videos and images, and I asked for her details, because it was obvious that she saw that It was her mistake! We exchanged our drives, and I asked for her car insurance, which she refused to give, and would only give it after I gave her mine, and said she would only give it after she gave hers because she was the one who caused the accident, I was quite upset because I had already given my drive, and even so she refused to give her insurance, that wasn't enough, she knew she was wrong, got in the car and left, and this shows in the video I have, as if she was running away, because he said he would call the police! As it was something very light in my car, and it was in the middle of my work day, I took my polisher and cleaned it myself when I finished my day, there wasn't much left, so I didn't even claim my insurance, but she did it and You want to blame me, this story is all true as I tell it here, I ask you to immediately remove this collection from my name because it is not my fault, I deserved to receive this amount from this insurance company, I will never again go without calling to explain what happened to my insurer.

  Business response

  06/03/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the claimant’s concerns.   On May 20, 2024, ******* ********* forwarded the subject account, ******* ********* account #: **********-1, Afni, Inc. account #: *********** with Afni for resolution on the balance of $4,915.47.

  
  The account is from an accident which occurred on March 19, 2024, involving a vehicle that was listed as driven by **** ***** ** *****. The address provided by ******* ********* for **** ***** ** ***** is **** ******** ******* *** ***** *** ***** *** *****.  Afni mailed the initial notice of the account on or about May 20, 2024.

  
  On May 30, 2024, Afni received this complaint.  In response, Afni ceased communication and initiated an investigation.  To address the claimant’s concerns, this is a tort, or wrongful act.  There were no services provided to **** ***** ** ***** and ******* ********* is pursuing **** ***** ** ***** as he was the driver of the vehicle that struck ******* *********’s insured and was found to be responsible for the accident based on the investigation completed by *******. Afni has confirmed that on the date of loss there was not valid insurance information provided to cover the damages that ******* ********* had to pay out to make their insured whole again. If **** ***** ** ***** had insurance coverage for the date of the accident, he is encouraged to contact Afni to provide the policy and claim information. Afni trusts that this response has addressed all of the claimant’s concerns, but if questions remain, or if **** ***** ** ***** would like to discuss the ******* ********* account further, he may contact an Uninsured Motorist representative at (**** *********

• Initial Complaint

  05/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Case number *********** ***** date of loss 0817 2023 damage claim ****** dispute I don't even know what this claim is about they had gotten my license suspended I don't know anything about disclaim that they're making the accusations of and I think it's a little ridiculous that they had my license suspended and now I have lost work my wages that I've lost over the past month have been over 64,000 I've never once been contacted by this company or by any of the court at all I think this is total ** that they have the power to just cancel someone's driver's license when they never even contacted me in the following is from ****

  Business response

  05/31/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the claimant’s concerns.   On 04/10/2024, *** forwarded the subject account, **** account #:**************, Afni, Inc. account #: ********** with Afni for resolution on the balance of $61,947.40.

  
  The account is from an accident which occurred on August 17, 2023, involving a vehicle that was listed as driven by ******** ****. The address provided by **** for ******** **** is **** **** ******* ******* ** **********.  Afni mailed the initial notice of the account on or about April 11, 2024. Afni has not and will not furnish the subject account to the credit reporting agencies.

  
  On May 22, 2024, Afni received this complaint.  This was Afni’s first contact with the claimant.  In response, Afni ceased communication and initiated an investigation.  To address the claimant’s concerns, this is a tort, or wrongful act.  There were no services provided to ******** **** and **** is pursuing ******** **** as he was the driver of the vehicle that struck ****’S insured and was found to be responsible for the accident based on the investigation completed by **** and the police report.  In response to ******** ****’s complaint regarding his driver’s license, Afni does not have the authority to suspend or reinstate a claimant’s driver’s license. Afni has not notified the State of Illinois of the tort. ******** **** is encouraged to reach out the Department of Transportation to discuss his suspension.   Afni trusts that this response has addressed all of the claimant’s concerns, but if questions remain, or if ******** **** would like to discuss the **** account further, he may contact an Uninsured Motorist representative at ***** ********.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Anfi constantly calling regarding a car traffic accident and requesting money from us. The car was traded in 2010. We no longer owe the vehicle. This is becoming harassment.

  Business response

  05/13/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the complainant’s concerns.  On February 21, 2024, *********** Insurance forwarded the subject account, *********** Insurance account #: *********, Afni, Inc. account #: *******-04, with Afni for resolution.

  
  The account is from an accident which occurred on February 06, 2024.

  
  On May 06, 2024, Afni received this complaint. In response, Afni ceased communication and initiated an investigation.  To address the complainant’s concerns, this is a tort, or wrongful act.  The accident resulted in a hit and run. There were no services provided to **** ********* and *********** Insurance was pursuing ******** ********* due to the reported license plate number provided by *********** Insurance insured driver. Afni has completed the complaint investigation and removed ********* ********* as the liable driver due to lack of information to confirm the vehicle that was responsible for the accident. Additionally, Afni removed **** *********’s telephone numbers and placed them on Afni’s do not call list. Afni trusts that this response has addressed all of the complainant’s concerns, but if questions remain, , he may contact an Uninsured Motorist representative at ***** ********.

  Customer response

  05/13/2024

  Thank you address this for us. You can close the case. 
  

  ***** 

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I began a payment agreement about three weeks ago. I was told to make a down payment of $2000 and within 30 days i should expect to receive a payment agreement plan which would state I will be paying $300 monthly Subsequently. This was due to my license getting suspended after an accident that happened in October 2024. I got hit by another driver, but at the time I did not have insurance to cover me, so I am at fault for the accident due to Tennessee‘s laws. It is now three weeks since I made the down payment to start a payment agreement plan. My license is still suspended and I haven’t gotten any mail. I recently called to ask if I’m expected to pay $300 by the end of this month even though my license is still suspended and I haven’t gotten any payment agreement plan and I was told I am required to pay $300 by the end of this month or I wouldn’t even receive a payment agreement plan. I don’t think this is right. I’m being held hostage because my license is still suspended till now regardless of $2000 down payment I made I haven’t received any payment agreement plan in the mail. I’m waiting but if I don’t receive a payment agreement plan by the end of the month April 30 and my license is still suspended. I should not be expected to pay $300 by the end of the month when the company Hasn’t reached their end of the bargain at all I think this is very exploitative of the company. I believe the only way for me to pay $300 regularly is if my license gets unsuspended because that was a verbal agreement that we had. until my license gets un suspended I should not be required to pay $300 every month. I have no payments agreement this is not fair. I literally have no physical documents supporting that I even paid to a legal company $2000 to get my license unsuspended.

  Business response

  04/17/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the claimant’s concerns.  On January 24, 2023, **** forwarded the subject account, **** account #: **************, Afni, Inc. account #: *******-04, with Afni for resolution on the balance of $10,767.04.

  
  The account is from an accident which occurred on October 29, 2023, involving a vehicle that was listed as belonging to the claimant, ***** ****; a 2019 Hyundai Sonata. 
  On April 16, 2024, Afni received this complaint.  In response, Afni ceased communication and initiated an investigation.  To address the claimant’s concerns, this is a tort, or wrongful act.  There were no services provided to ***** **** and **** is pursuing ***** **** as she was the owner of the vehicle involved in the accident with ****** insured. Afni has confirmed that on the date of loss there was not valid insurance to cover the damages that **** had to pay out to make their insured whole again. Afni entered into a payment arrangement with ***** **** on March 27, 2024.  ***** **** agreed to make a $2,000 down payment and 36 monthly installment payments of $300. ***** made the $2,000 down payment by credit card and the first monthly installment due date of 4/30/2024. ***** **** was advised that the Installment Agreement documentation would be sent, however the document may take up to 30 days to complete while Afni awaits ****** approval and confirmation that perils have closed. The Afni employee also provided ***** **** the necessary steps to take to sign, notarize and return the Installment Agreement for Afni to sign. Upon receipt of the signed Installment agreement, ***** **** is responsible for providing the documentation to her State of residence.  Afni received confirmation from **** that the perils were closed on April 12, 2024, and begun drafting the Installment agreement, Afni mailed the Installment agreement document on April 17, 2024, within the 30 days turnaround time. Afni has attached a copy of the Installment Agreement to this response.  Afni trusts that this response has addressed all of the claimant’s concerns, but if questions remain, or if ***** **** would like to discuss the **** account further, she may contact an Uninsured Motorist representative at ***** *********

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid a good faith payment to them to settle my 3, year old **** cellphone bill and they told me they would send me a coupon book. I never received it. When I attempted to contact them the next month for the coupon book, the company was not in service. I’m a disabled person and recently received a bill from another collection company for the same cellphone carrier. I believe this company fraudulently accepted my payment and it should be returned to me. They stated today that they no longer collect for my previous cellphone carrier. That shouldn’t give them the right to accept my payment and it not get credited or returned to me!

  Business response

  03/28/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the consumer’s concerns.  The subject account, **** ******** account #:  ************, Afni, Inc. account #:  *********-01, was placed with Afni for collections on February 16, 2021, on the balance of $1,508.36. On March 28, 2024, Afni received this complaint.  In response, Afni initiated an investigation.   To address the consumer’s concern, Afni is no longer handling the account. **** Mobility recalled the account from Afni’s office on August 16, 2021. At the time of recall, the remaining balance was $1,445.86 due to the payment received by Afni being applied to the account. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, they may contact Afni at ***** ********. Questions regarding the current status or balance of the account should be directed to **** Mobility or the current collection agency.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Iam not liable for this debt with 11 **** , I do not have a contract with AFNI,They did not provide me with the original contract as requested

  Customer response

  03/14/2024

  Yes I have contacted them and yes asked them to verify the debt ,yes I did request more information about the debt but they have not giving me any information 

   

  Business response

  03/15/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the consumer’s concerns.  The subject account, **** Mobility account #:  ************, Afni, Inc. account #:  ************, was placed with Afni for collections on 11/16/2022 on the balance of $2,451.16.

  The account is for services established on October 26, 2020, until **** Mobility considered the account delinquent on February 18, 2021. Afni mailed the initial notice of the account with a balance of $2,451.16 on November 21, 2022. On January 08, 2023, Afni furnished the credit reporting agencies with notice of the account.

  On March 15, 2024, Afni received this complaint.  This was Afni’s first contact with the consumer.  In response, Afni initiated an investigation. To address the consumer’s concern, the account was recalled from Afni’s office by the original creditor **** Mobility on August 14, 2023. Afni sent a request to the credit reporting agencies to remove the account from the consumer’s credit report on August 20, 2023. The **** Mobility account was established under the name ******* ********* and last four of the social security number ****. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may should contact **** Mobility to determine the current status and placement of the account.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Afni collections hired a fake process server( I did extensive research) which used illegal tactics in validating my phone number on Feb. 28, 2024. The next day Feb. 29, 2024, Afni, who had only contacted me by US mail about a debt that is 8 years old and past statute of limitations. Afni used a fake process server to phish my phone number by saying can I come to your home to serve you a lawsuit, will you be home? I denied my name, Afni now will be calling me every day. The number the fake process server used to call me is ************, if you press 1 before the message ends, the phone goes to voicemail or it cuts off.. There is no process server with that phone number in Dayton, Ohio, it is a scam and phish scam so Afni could get my phone number.. Googling this scam provides exactly what I described here. Before today, because I changed my number I had no collection agencies calling me. Afni called me on 2/29/24 from ************. I hung up on them. I am asking no further contact by us mail, email, text or phone call from Afni.

  Business response

  03/05/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the consumer’s concerns.  The subject account, ***** **** **** credit card account #:  *******, Afni, Inc. account #:  ************, was purchased by Afni for collections on 11/03/2020 on the balance of $3,949.53.
  The account is for services established on December 19, 2006. The billing address associated with the account was ** *** ******* ****** *** **********. Afni mailed the initial notice of the account with a balance of $3,949.53 on February 18, 2021.

  
  On March 1,2024, Afni received this complaint.  In response, Afni ceased communication and initiated an investigation.  The only prior contact Afni with the consumer was on February 29, 2024. During the verbal contact, ******* ****** disconnected the call after the Afni employee identified Afni as a collection agency and explained what debt we were attempting to discuss.  To address the consumer’s concern, the ***** **** **** credit card was established under the name ******* ****** and last four of the social security number ****. The remaining balance on the account is $3,949.53. Afni did not hire a process server to contact ******* ******. Afni has removed ******* ******** number from the account and will cease communication per his request. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact Afni at (**** ********.

  Customer response

  03/05/2024

   I am rejecting this response because:
  
  The debt is more than 7 years old. If Afni continues to contact me about the debt or pursues court action, I will counter sue for triple the amount of the expired debt. Afni has hundreds of complaints lodged against them at the consumer protection bureau and used illegal means to attain my phone number to harass me about a debt they admit is expired and outside the statute of limitations. Afni knows this but continues to send multiple letters to me at my current address which they have on file, which is not the address they listed, which I dispose of. This is a warning to Afni to cease all communication and if they go to court, they will be counter sued for triple the amount of the expired debt. Debt is past the statute of limitations! Afni admits this in their response! Afni harasses people like me every day! 

  Business response

  03/08/2024

  This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond to the consumer’s concerns.  The subject account, ***** **** **** credit card account #:  *******, Afni, Inc. account #:  ************, was purchased by Afni for collections on 11/03/2020 on the balance of $3,949.53. The account is for services established on December 19, 2006. The billing address associated with the account was ** *** ******* ****** *** **********.Afni mailed the initial notice of the account with a balance of $3,949.53 on February 18, 2021.

  On March 8,2024, Afni received this complaint response rejection.  In response, Afni initiated an investigation.  As previously stated, the only prior contact Afni with the consumer was on February 29, 2024. During the verbal contact, ******* ****** disconnected the call after the Afni employee identified Afni as a collection agency and explained what debt we were attempting to discuss.  To address the consumer’s concern, Afni has removed ******* ******** number from the account and has ceased communication per his request. In addition, Afni is in agreement that the account was established more than 7 years ago on December 19, 2006. The date of first delinquency was 06/22/2016. The statute of limitations limits the amount of time to file a lawsuit on the debt. Afni has not and does not intend to file a lawsuit in the attempt to collect this debt. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact Afni at ***** ********.

  Customer response

  03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided they do not ever contact me about this account and any other expired account they may have or will have in the future. No mail, text, emails, calls.. on any expired account they may have and they have multiple accounts that are expired. 

• Initial Complaint

  02/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I keep getting harassing letters from this company. The letters are pertaining to a lady/felon name ******** ****** that filed a fictitious fraudulent claim against insurance company ******** ****** *********. She used my name to collect a claim telling them I damaged her car. I told them repeatedly I had nothing to do with her car damage and they keep sending me bills for her damage. She lied about it to te police to get a check from her insurance company. This company will not stop harassing me and I need this to stop or else I am filing a lawsuit against everyone involved in this fraud. The file number is *********. I am planning on filing a false claim report and a restraining order against this woman.

  Business response

  02/12/2024

  This is in response to your CFPB inquiry.  Afni appreciates the opportunity to respond to the claimant’s concerns.  On November 06, 2023, ******** ****** ***** Insurance forwarded the subject account, ******** ****** ***** Insurance account #: *************, Afni, Inc. account #: *********-04, with Afni for resolution on the balance of $243.00. The account is from an incident which occurred on October 31, 2022, involving a vehicle that was listed as belonging to ******** ******; a **** Hyundai with license plate: *******. The address provided by ******** ****** ***** Insurance for ****** ******** ** *** * ******** ***** ******** *** *****. Afni mailed the initial notice of the account on or about November 7, 2023.  

  
  On February 9, 2024, Afni received this complaint.  In response, Afni ceased communication and initiated an investigation.  To address the claimant’s concerns, this is a tort, or wrongful act.  There were no services provided to ****** ******** and ******** ****** ***** Insurance is pursuing ****** ******** as she was identified as the suspect on the police report filed for the damage to the vehicle. ****** ******** was found to be responsible for the accident based on the investigation completed by ******** ****** ***** Insurance and the police report. On February 9, 2024, Afni spoke to ****** ********, this was Afni’s first contact with her. Afni was informed that ****** ******** disputes involvement with the incident that resulted in the damage to the vehicle. Based upon the discussion, Afni closed the account internally and directed ****** ******** to contact ******** ****** ***** Insurance.  Afni trusts that this response has addressed all of the claimant’s concerns, but if questions remain, or if ****** ******** would like to discuss the ******** ****** ***** Insurance account further, she may contact an Uninsured Motorist representative at ***** ********. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩