Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a bill in October for a visit that occurred January 2024. Visit was not billed to insurance. 1st call to Aspen was told they would submit to insurance and I had 90 days before getting sent to collections. Called multiple times after the initial call and no insurance claim was ever submitted. As of 11/29 I started receiving collections calls. Called again 12/2, was initially put on hold and hung up on. Second call was with ****, he stated that he could see that no claim was ever submitted on their end and that he would do so and would get me removed from collections list, but he would not give me any timeline or proof of either of these things.

  Business Response

  Date: 12/11/2024

  Response attached!

  We are writing to acknowledge receipt of the complaint filed by ***** ******** regarding their
  experience at the Aspen Dental branded practice located at Quincy, IL which is independently owned
  and operated by ****** **** ******* ****.
  
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient to discuss
  the details of the complaint and work towards a mutually agreeable solution.
  
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.
  
  

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services from the Bloomington, IL Aspen dental office on 01/03/2024. The wrong insurance was billed, and I was overcharged. We discovered that the wrong insurance was billed when I returned in March for my next appointment. Together, Aspen and I refilled the claim - which took over 5 months to get resolved as they were required to submit documentation to my insurance and were not complying, so it postponed the closure of the claim. During this, Aspen began screening my calls, refusing to call me back or return voicemails to provide me updates. When the claim was finally closed in August, showing I overpaid and was entitled to a refund of 126.15 (originally I paid 303.00, but my patient responsibility was only 176.85) Aspen refused to process a refund. Acting office manager ***** stated she would "put in a ticket" with their higher ups to resolve the issue but didn't. I had a three-way call with Aspen and my insurance agent to review the refund amount and they still refused to process it. A new office manager started taking my calls named ********** ****** *******, after confessing that ***** was 'overwhelmed' with my request for refund. Since ***** has been my point of contact, I’ve emailed her all my benefits explanation, including screenshots from my insurance proving the customer responsibility. I’ve talked to her multiple times, where she promises to resolve my issue and keep me updated. However, she fails to uphold that. She has never returned any of my messages. Now every time I call, ***** 'has just stepped out' and the office hangs up on me. I let a few days go by and try again: and have been in this loop for a month with her. When I ask for the office manager, I’m asked what my name is, and the entire tone of the call changed as if they are screening. Then, ***** is ‘not available’ and it cycles. I'm exhausted with this process: I'm just trying to advocate for myself. I'm entitled to my refund. I've had this on my plate for 6 months.

  Business Response

  Date: 09/27/2024

  Response attached!

  We are writing to acknowledge receipt of the complaint filed by ******** ******* regarding their
  experience at the Aspen Dental branded practice located at Bloomington, IL which is independently
  owned and operated by ********* ****** *********** ***.
  
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient to discuss
  the details of the complaint and work towards a mutually agreeable solution.
  
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dentist at the ******** ******* location in Springfield, IL billed me for services he didn't complete and I contacted the office, but the office manager never returned my email. I had several visits with him that I feel could've been avoided had he done his job correctly in the first place. He consistently was running behind and didn't do his job effectively. They cancelled and rescheduled with me 6 times which led to recurrent infections. When my crowns came in they didn't fit on more than one occasion and I believe that it was likely caused either by him being in a hurry or the amount of time between visits. I had to visit prompt care during that time for antibiotics and ultimately got fed up. I ended up going to another dentists office for crown placement because I couldn't keep going back repeatedly for the same thing and I was tired of being in pain and not being able to chew correctly. Since Aspen Dental had already billed my insurance, I paid for that out of pocket. I do have proof that I never had the crown placed there and that I had to get it done at another facility. I also have put together a time line with paperwork to back it that shows exactly how everything happened. The crown that they did put in will likely need replaced and it's been like a year. I've talked to several other people who have gone through the same type of thing with this office. I have no idea how to reach a corporate office because no one will give me the number. I paid them quite a bit of money and the additional $655 that was sent to collections is not fair as the job was never completed. I do believe I have enough evidence that there was neglect.

  Business Response

  Date: 06/11/2024

  Response attached.

  We are writing to acknowledge receipt of the complaint filed by ******** ****** regarding their
  experience at the Aspen Dental branded practice located in Springfield, IL which is independently owned
  and operated by ****** ****** ****** ****
  
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient to discuss
  the details of the complaint and work towards a mutually agreeable solution.
  
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NEVER, EVER USE THESE TERRIBLE PEOPLE!!!! They Stole my $$. I was unable to use my regular dentist so I made the HUGE MISTAKE of going to this horrible place. I went in for regular cleaning on Dec 27, 2023. They said they would not do the cleaning until they did an exam. After the exam they told me they would not do a cleaning because I needed Deep Root Scaling and Planing. I get my teeth cleaned regularly for 60 years and have never needed Deep Root Cleaning and Scaling. But they insisted because they charge $2400 for that instead of $400 for regular cleaning. They told me to come back for the Root Planing the next daya made me pay $500 in advance for cleaning the next day, Dec 28 even though my insurance pays 100%. They have been paid 100% of their contracted allowances for my services on Dec 28 and still refuse to refund to me my $$. They say they are holding my $$ hostage, even though they have been paid in full by my insurance for the services on Dec 28. They tell me they are holding my $$ because my insurance did not pay for my exam on Dec 27. My insurance company has not paid for Dec 27 exam because these terrible people at Aspen did not bill the insurance properly. I have been on the phone multiple times with Aspen and my insurance company three way call telling them in simple terms what they need to do in order to properly bill the insurance yet they are incapable of properly billing. They successfully billed the $2400 for Dec 28, for which they have been paid 100% of the contract allowance, but they cannot seem to properly bill the insurance for the exam the previous day. Yet they are holding my money hostage for their ineptitude. First, they fleeced my insurance company more than $1000 and then they have stolen my $5000 since Dec. I am a health insurance broker. I have hundreds of clients with dental insurance. I have told my fiasco to all my clients and I exhort them all to NEVER go to ASPEN. I am happy to share my story in person for anyone who wishes to contact me and I will tell you what I really think. I give them MINUS -5 STARS!!!! My next contact with this horrible company will be in small claims court and the Better Business Bureau

  Business Response

  Date: 04/08/2024

  Response attached.

  We are writing to acknowledge receipt of the complaint filed by ***** ***** regarding their experience
  at the Aspen Dental branded practice located in Bloomington, IL which is independently owned and
  operated by ********* ****** *********** ***.
  
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient within the
  next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
  solution.
  
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and this response is not satisfactory.  The response says they will contact the local Bloomington office.  I have already called that office more than once and they say there is nothing they can do.  They say they are waiting for Aspen Corp to resubmit to the insurance company and that could take months.  That is not a satisfactory response.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a scheduled appointment with the Aspen Dental office in Bloomington Illinois scheduled a few weeks in advance. I was called a few days prior to the appointment to provide insurance information in relation to the visit. Upon arriving for the appointment I was asked to fill out a medical history questionnaire and then seen by staff shortly after. X-rays and other imaging was done and a brief examination was performed wherein my treatment options were provided. Upon completion I was taken to an office to review costs for potential treatment and was told for my visit today I would need to pay around $230 just for the brief examination and Insurance was only covering around 25 dollars. I informed the office then, that had I been informed of the cost up front I would have declined the service at the start, but no cost information was ever disclosed. The office person I spoke with just smiled and told me she'd be happy to send me a bill and that I owed the money even though the business failed to provide the minimum information up front regarding cost. She went so far as to state that they are supposed to do that, but something must have happened and that even though that was their fault, I would still need to pay or she'd "be happy to send it to collections". I have seen other complaints from local offices and this appears to be a common trend. I do not appreciate the threats or the apparent humor she found upon informing me of the situation. As is standard with any business, cost should always be transparent. This is exactly equivalent to cornering someone and robbing them, as this office could easily make up any cost they like and force a patient to pay it since nothing was stated up front.

  Business Response

  Date: 03/26/2024

  Response attached.

  We are writing to acknowledge receipt of the complaint filed by ****** *********** regarding their
  experience at the Aspen Dental branded practice located in Bloomington, IL which is independently
  owned and operated by ********* ****** *********** ***.
  
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient within the
  next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
  solution.
  
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August or September of 2023 I visited Aspen dental to have a tooth repair. Before any services were done I sat with their billing department to go over cost. I was told that the procedure was going to be 100% covered by ****** and there would be no cost to me. There was no mention of an estimate or estimate given only mention that the procedure was completely covered and again there would be no cost to me. 3 months later I received a bill for $298 I called Aspen dental to find out what this bill was for and was told that it was the balance due after insurance paid their portion. I explained to them that I was told it was 100% covered and there would be no remaining portion. I was told that what they told me before having the service done was was an estimate and that I owed the 298.00. When speaking with the billing department prior to having the service done I was told that the total procedure would be a little over $900 yet they told me today that they had built the insurance company $1,700 and then I owed another $300 on top of that. Not only does that mean they charged twice what the initial amount that I was told, that also means if they had given me an estimate it would have been off by 33% because I ended up paying $300 of the 900 I was told the total bill would be for the service. Given this type of billing is done daily by Aspen dental I believe it's just deceptive billing practices on their part by telling me there would be absolutely zero cost to me prior to the service.

  Business Response

  Date: 01/22/2024

  
  We are writing to acknowledge receipt of the complaint filed by **** ***** regarding their experience at
  the Aspen Dental branded practice located in East Peoria, IL which is independently owned and operated
  by ** ***** ****** ****.
  
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient within the
  next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
  solution.
  
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.
  

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in for a cracked tooth and pain. Was told I had to have a deep clean and these supposed antibiotics for my gums which was 300 a shot I had 4. And I had to use a special toothpaste, mouth wash, and some other product that was 30 each. All to see about a cracked tooth. They tried extraction 3 times and one dentist even was drilling on a half a tooth. Which I never got an explanation why. Still have my tooth 4 months later. Now an oral surgeon tells me they will not accept referrals from aspen dental. I asked aspen dental about this and they said the business is closing that's why. The surgeons office is not closing. The surgeons office will not deal with aspen dental. Now I waited 4 months to have this tooth removed and now I have to spend more money on a different dentist to try and get my tooth extracted. Plus they were holding onto a 300 credit and never credited my account. They use strong arm tactics to make you spend money on a deep cleaning when that's not why you go to them. I listened to other customers and they did this to each one. I feel ripped off and demand my account be brought to zero.

  Business Response

  Date: 12/11/2023

  Response attached.

  
  We are writing to acknowledge receipt of the complaint filed by ******** ********* regarding their
  experience at the Aspen Dental branded practice located in Forsyth, IL which is independently owned
  and operated by ********* ****** *********** ***.
  
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient within the
  next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
  solution.
  
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.
  
  

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did my Invisalign treatment with Apsen Dental back in August 2021. In early April 2023, I had lost my Invisalign retainers. So, I had gone to Aspen Dental to reorder a new pair. I went through the entire process. The person rescanning my teeth did not seem to know what they were doing. I paid for the replacement retainers the same day of my appointment which was $566.40 in total. They told me they would call me when my retainers come in. About a month passed with no communication about what is going on. I called the office multiple times and they told me they would figure out what was going on and call me back. They never called me back. I went into the office to speak to a manager multiple times who told me the same thing and would call me. The result was the same and no one contacted me at all. I was concerned because I spent money on a product and service that I did not recieve nor did I get updates on what is going on. In early June 2023, I finally got information on what is going on. It turned out that after 2 months, the order was never placed even though I already paid for it. In the following couple of weeks, I got the retainers. In my follow up appointment to try them on, the retainers did not fit at all. Turns out, it was error from the person who originally scanned my teeth. I talked with the manager on getting a refund. She told me that she will put it through and it should only take a week. After 2 weeks, I still did not receive my refund. So, I called the office to speak to a manager. The manager was confused on why I did not get my refund. She told me that she is putting the refund through again. I asked her specifically to update me on what is going on. I just called today because I STILL have not recieved my refund and it was now late July 2023. Apsen Dental has been the worst service that I have recieved from an establishment and their communication is non-existent. I do NOT reccomend getting dental service here, go elsewhere.

  Business Response

  Date: 08/02/2023

  response attached 

  Thank you for the opportunity to respond to the complaint filed by **** ****** on behalf of the
  Bloomington, IL Aspen Dental branded practice, owned and operated by ********* ****** **********,
  LLC. We will be responding to the consumer directly on this communication.
  
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
  and operated location and care team has the autonomy to work with patients, so they receive quality
  care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are
  raised, living into our commitment to say “Yes” to quality oral care.
  
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
  federal privacy laws.

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about Feb 8,2023 i had dental work done at the facility named in the complaint i was quoted a price prior and post insurance i financed a portion of the bill (third party) however they did not do all of the work and they kept all the 3rd party (after insurance) financing totalling $1068.80

  Business Response

  Date: 03/23/2023

  Dear Sir or Madam,
  Thank you for the opportunity to respond to the complaint filed by ******* ****** on behalf of the
  Bloomington, IL Aspen Dental branded practice, owned and operated by Austriaco Dental Associates
  LLC. We will be responding to the consumer directly on this communication.
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
  and operated location and care team has the autonomy to work with patients, so they receive quality
  care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are
  raised, living into our commitment to say “Yes” to quality oral care.
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
  federal privacy laws.
  Sincerely,
  ***** ******

• Initial Complaint

  Date:07/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021 I went to Aspen Dental for an initial visit. As a new patient I provided all of my information as requested including insurance. I proceeded with my visit and as it was going determined we were not a good match as I was having an overwhelming bad experience with them. I found out there was a special price for the first time visit so I requested when I was there that they not charge my insurance and instead allow me to pay out of pocket. I followed up with phone calls over the next few days to ensure that they would send me the bill and not charge my insurance per my request. I proceeded to go to another dentist without issue. Got my bill from Aspen and paid it. I thought my relationship with them had ended. I went for my 6 month with my dentist in April and my insurance would not cover the visit because it said it was my 3rd in a year. Turns out Aspen charged them and accepted payments against my instructions. Further they did not inform me of this, so they were paid twice for the same visit. They claim I have a credit on my account after I reached out but I suppose they were just going to keep the money. After speaking with my insurance company-I reached out to Aspen per Delta Dentals instruction. They told me to have Aspen refund them the payment and reverse the claim. After some phone tag the manager ******* told me that her head office said I was trying to get them to commit insurance fraud and they would not and could not do what I was asking. Delta Dental does not understand why this is an issue since they are in network. I have emailed Aspen, reached out to them on social media- I have not heard back on this being escalated as ******* told me it would be. To accuse me of trying to commit fraud when I am just stuck in the middle trying to correct a mistake their staff made before it costs me more money is beyond insulting.

  Business Response

  Date: 08/09/2022

  Dear Sir or Madam:
  
  Thank you for the opportunity to respond to the complaint filed by ******* ******* on behalf of the Bloomington, IL Aspen Dental branded practice, owned and operated by ********* ****** ********** ***.  We will be responding to the consumer directly on this communication.
  
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care.  Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.
  
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.