Business ProfileforGailey Eye Clinic. LTD

I had gone for my annual eye exam and then decided on getting a new pair of glasses at Gailey. After a few weeks, I noticed the discoloration on the inside of the glasses. They were turning black and had me worried. I was concerned and I called to want to meet with the same lady who processed my purchase, but was told appointments for that wasn't necessary and I can just walk in. I went in, she was not available, but not a big deal. Another lady helped me and I explained the issue, she saw what the glasses looked like and she agreed that was odd and they are defective. She stepped away from the desk and came back with a new frame. I pleaded with her about getting another pair of a lesser value, but said no. I paid about $360 for this pair however, the fact that they were discoloring and defective, I wasn't interested in being given a newer of the same frame, rather I wanted something different even cheaper to just be done with it. She said no that's not possible (this was about 4 months after the initial purchase), but if they do show discoloration again, come back and we will figure out a long-term plan...meaning, I will either get an exchange or refund. The time that I went in for the initial issue was within my warranty period, and I was told that, since the issue wasn't me, the warranty will extend or start new from the time I got the second frame which was Sept or Oct of 2022. Unfortunately, the newer frame also have discoloration so I haven't worn them. The glasses from Gailey that I paid about $360 have been sitting around not being worn because they're defective and Gailey would not make an exchange or even give a partial refund. The original lady who sold me the glasses was short with me and not helpful at all when I called back about the glasses again earlier this week. I was told, a long-term plan will be implemented and now they don't want to assist me in correcting their mistake. I have lost $360 from all of this and it's totally not ok.