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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order ********** , I bought several items from them ( hoping i will have a better experience than several years ago ) and I hears nothing from them for FIVE DAYS. I called them and the lady that answered was very snappy that their orders take **** BUSINESS DAYS. I said OK, at least tell me the tracking number. ***** WILL SEND YOU A TACKING NUMBER . Ok ... but idid not get one, can you check the order. Finally she checked the order and told me "some items" are on backorder and the person "dealing with that they JUST LEFT". Horrible customer service.
Business response
03/31/2022
Good Afternoon. I believe you have been contacted by a **************** Representative and we are taking care of making sure your order is shipping today.
Customer response
04/01/2022
Complaint: 16965946
I am rejecting this response because: I waited 7 CALENDAR DAYS ... then one person told me the items are on backorder. Then the next day i was told since it is a 2022 car , they are still manufacturing them EVEN THOUGH this is the same exact car as last year. Then another person claimed my address does not match with the credit card billing address. Just a pain to deal with them AGAIN. Next time i am using Amazon
Sincerely,
*********************************Business response
04/19/2022
We are sorry that you are not satisfied with the results. We did give you free shipping and updated the information on your order so it would ship. We apologize for any inconvenience.
Initial Complaint
03/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased Weather Tech Mats for my 2017 **** Explorer, on 2/23/2021. After one year of use the mats are not fitting properly in my Explorer. I contacted Weather Tech the other day to see what the issue could be and they said that they know that happens and you have to reshape the mats. I told the woman , I would like a full refund for my mats and I will ship them all back, because they are defective and inferior quality product. As well as a poor design by Weather Tech. She said there was nothing she could do for that , so I told them I was not happy about that issue.Business response
03/29/2022
Good Afternoon. We have reviewed the conversation and I am willing to offer you one of our New Floorliners. The Floorliner HP is made of a heavy-duty, flexible rubberlike material that *** work out better for you. Please let us know if you would like to try and front and rear set for your 2017 **** Explorer and will ship immediately to you.
Customer response
03/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I appreciate Weathertech helping me out with this situation. My shipping address is 25 ********** ******, ** 02151
Sincerely,
*******************************Initial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I recently purchased a new 2021 ****** 4Runner from a car dealership. The vehicle came with WeatherTech tinted window deflectors. I read that the manufacture warranty will cover replacement for failured product if the product is still installed on the original vehicle which the product is. I called customer service and they will not honor the warranty. I find their policy to be false advertising to customers and will not longer in my lifetime ever buy anything from WeatherTech or recommend.Business response
03/23/2022
We have reviewed the telephone conversation you had with our **************** Representative. Our warranty policy was stated to you, she gave you a price on the *** for replacements. Wondering if you went back to the Dealership that you purchased the ****** 4Runner from? No mention of that was made. You did attach a picture of the *** that you have installed on the vehicle and we will send a replacement for the rear that was lost per your conversation. We will send to the address that is on the BBB Complaint.Customer response
03/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
02/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a dog bowl from Weathertech 20 JAN 2022. I returned it via *** 21 JAN 2022 and followed up after they received the bowl daily for an update on the refund. I was told when I sent the chipped bowl back that they would cover return shipping since it was a product defect and to get the prepaid label on their website, which I did. I finally received my refund and of course they took the return shipping out of the total. I contacted them multiple times again and they told me that they do not cover return shipping, which is the opposite of what I was originally told. I am seeking my return shipping refunded ASAP. Please respond via email only, after speaking with Weathertech via phone, it is clear they do not stand behind what they tell you and I would rather have communication in email going forward.Business response
02/16/2022
We have reviewed your account and issued credit for the original shipping of $8.64 to your account ending in 7858.
Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I live in ******* and purchased a car cover (order # **********) to protect it from the ********* rays for my classic car. The cover is beautifully constructed except it leaks. Prior to placing the order, I had email correspondence with one of WeatherTech's service representatives (***********************) assuring me I will be pleased with their cover.The first night I covered the car it rained. The next morning, when I removed the cover the car was drenched with water. I called WeatherTech and they refused to refund my purchase. I was told the leaking is to be expected. I purchased another cover from ****************** with the same water resistant notice, for 1/3 the price of WeatherTech's, and had no issues for four years. Since ******************'s cover was on backorder, and I needed a cover ASAP, I choose WeatherTech. Now, how do I know the WeatherTech cover will protect the car from UV rays when it can't protect it from the rain? I believe I am entitled to a full refund and they can pay to return the cover. Thank you.Business response
01/26/2022
We apologize for any inconvenience. Our Car Cover is Water-resistant, which means it is able to resist the penetration of water to some degree but not entirely. We understand your frustration and we will issue a credit for the merchandise of ****** + tax. We do not want the car cover back.Customer response
01/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
01/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a truck bedliner as a Christmas gift. It was the wrong one so I had to send it back for a refund. They said I had to pay for the return shipping. Total cost for the purchase was $282.24.Return shipping was $104.85 ( I paid)They only refunded me $242.89 I have been ripped off by weather tech. They should let you know that if you buy something and it is wrong you will need to pay half of the purchase price to return it just so they can make money off of you and resale their products.Business response
01/14/2022
Customer did provide us with a receipt on 1/13/22 regarding the return shipping. The return shipping was refunded for 104.85. We value you as a Customer and this is not our normal policy to give back return shipping.Initial Complaint
11/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 10-18-21, I bought weather tech floor mats from express tint in ******** ********* who ordered from weather tech, where they are shipped and rolled up, they told me once they got warm they would conform to my truck interior, they do not conform and look terrible, I paid ****** for the mats. I went back to express tint about my complaint, they said they cannot take back because they had been in my truck and weather tech had a no return policy if used. I have contacted weather tech twice about this issue, said they would contact me shortly, never heard back.Business response
11/16/2021
We have been in contact with Express Ting and waiting for the Owner ****** to call us back. He will be availalbe tomorros and we will work toward a resolution.Customer response
11/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I would like a refund for a product that don't fit my truck. they have my money and they have been s******* me around with my refund or the correct product. they have made to delivery so I have to sign for it so I have to sit and wait on them. its been days of waiting and fedx never shows up. normal o could just not think about it till its at my door step. they are giving me a hard time with this. I just want a refund asapBusiness response
09/24/2021
We apologize for the inconvenience we have caused. We have reshipped the Floorliner and will issue a credit for shipping as well as an additional 20% off your order.Initial Complaint
09/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i have emailed weathertech customer service regarding a purchase in July 4 2021 floorliners i explained that the edges are warping and the repsonse from weathertech was to fold them the other way which i did and the edges come back to not protecting the carpet in the front and back. i have purchased this product before in 2008 and did not have this problem for many years but after time it did start loosing its shape. it is just a problem that its only been a couple of months and the product is already loosing shape. who wants to bend the product every month just to get the shape back. i can upload pictures if needed.Business response
09/03/2021
One of our Managers has reached out to you via email so we can resolve the complaint and provide you with a solution.Customer response
09/09/2021
Complaint: 15829557
I am rejecting this response because: no one has reached out by email since the last correspondence from your office (BBB)
Sincerely,
*****************************Business response
09/09/2021
I am sorry if you did not receive a response from of our Managers. I have provided a copy that ****** sent you on 9/3/21 reaching out to you for some additional info so we can resolve your issue.
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Get a QuoteCustomer Complaints Summary
43 total complaints in the last 3 years.
9 complaints closed in the last 12 months.