Complaints
This profile includes complaints for Scrip, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using this company for years. I ordered 4 bottles of massage lotion and they sent the wrong product. I called and we worked it out. The 2nd order came again with the wrong product. After the 3rd try, I received the correct product, consequently, I am still being billed for the product they sent $132.57 account#**********. I have called several times and emailed and have been told my account is fine, that the system just sends out statements. The last time I called I was told that they would talk with a superior and ensure my account was cleared and I would no longer receive a bill. This is now the 2nd month they have sent a bill and I am getting charged a $25 late fee on top = $50 extra so far. I have tried to call several times the past couple of days, but it seems like this company no longer accepts phone calls. I have emailed this week with no response. I do not owe this money and want my account cleared. Can you please help!
Business Response
Date: 12/13/2023
Hello, we do apologize our warehouse missed processing the returned incorrect items. We have processed the refund for the 4 gallons returned to us and they will see the refund in ***** business hours. We have also reversed the late fees.
Thank you,
Dawn
Customer Answer
Date: 12/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:05/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Never been on this site never ever had anyone take info from my card yet I'm charged with a charge from them for 47.27$ and now have to terminate my cardBusiness Response
Date: 05/08/2023
Hello *****, we unable to find an order or any of your personal information in our ordering system. We do apologize, but we would assume someone got ahold of you credit information and tried to make a purchase to see if they could process a payment. We are also the parent company for Allegro Medical and Massage Warehouse so if you tried to place an order from there it would have stated dba Massage Warehouse Or Allegro Medical.
Thank you
***********************
Customer Service Manager.
Initial Complaint
Date:04/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Guardian Envoy 480 Deluxe Rolling ****** on 4/13/2023 for my 95-year-old dad (Veteran of WWII). When it arrived, we took it out of the box (the box had a couple of small tears, not much at all) and noticed immediately one of the wheel's axles was bent. I emailed the company and then my brother **** called the company. We sent pictures as they requested but we were given the run-around. We were told that it was *******'s responsibility then it was the Shipping company's responsibility then it was Allegro's responsibility for the damage/replacement/refund. No one wanted to refund our money or give us a replacement so now my dad who needs his ****** to get around has nothing. At this point, we just want our money back.Business Response
Date: 04/27/2023
Hello *******, we do apologize for this issue could you please provide the order number or the name on the order along with the zip code delivered to so that I may investigate this issue.
Thank you
***********************
Customer service manager
Customer Answer
Date: 04/27/2023
Complaint: 19983934
Per your request, the order number is #***********
Sincerely,
***************************Business Response
Date: 05/01/2023
Hello, Medline will be shipping out a new order today and you will receive it in a few business days. You may keep or dispose of the damaged item. We do suggest in keeping anything that can be replaced on the item like the handles and the brakes.
Thank you
***********************
Customer Service Manager
Customer Answer
Date: 05/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered medical supplies online. Debit card charged. Product never delivered. Vendor refuses refund. **************** will not assist. Invoice #*********** for Order #*********** for medical supplies.Business Response
Date: 01/06/2023
Hello, we have gotten confirmation from the vendor that this order has been canceled and we have refunded the customer.
They will receive their refund in ***** business hours. A refund email was process direrctly as well.
Thank you
Allegro Medical
Customer Answer
Date: 01/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:05/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking online through ****** for a portable massage table, which is exactly what I typed in. Among the many results for exactly that is a page for massage warehouse in the same price point as many of the other ads. I even sent it to my friend and neither of caught the fact it's incredibly misleading and is ONLY for a headrest to a table. The image shows a massage table and again, this shows up with all the ads for massage tables. I bought the product and when only a headrest showed up I attempted to return the product. I was told the company that makes the product is who I have to get a return with, but the customer service rep would reach out for me and email me the return number. No one ever got back to me and a few weeks later I called again and the never had been on the file for weeks. They made me return this product on my own dime and it's been lost in the mail for over a month. This company is supposed to be reputable but I have found them to be misleading and seemingly purposefully complicated to avoid paying refunds. I would like my full refund, regardless of if the package ever gets back to them (it last showed it's indeed in their state and should have been delivered locally already) **** is telling me there's nothing they can do and if massage warehouse had simply provided return shipping label like every other company, this would not be a problem.Business Response
Date: 05/26/2022
Hello, please see the screen shots of our website listing for this item. This does not state this is a table in any of the information. It explains this is a double tilt face rest. There are no measurement for a table nor is there a full picture of a table. As for the lost package the consumer would need to reach out to **** to file a claim for the lost item as they are the shipper of the package. Our website does list the refund policy that states the customer would need to pay for return shipping on an incorrect item ordered. We do apologize for the delay in the reply on shipping back the return. We are unable to refund for an item that has not reached our warehouse.
Thank you
Dawn
Customer Answer
Date: 05/26/2022
Complaint: 17259285
I am rejecting this response because:
as stated the ad is misleading as it shows up under search for portable massage table. As is shown in the original attachment. Sincerely,
*****************************Initial Complaint
Date:05/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i was searching for medical devices. their agent inform YES we have those devices. THEY DID NOT!!! i order two boxes and inform WRONG DEVICES!!!!!!!!!!!!!!!!!! i would like me money back and return their products. i had to ship back to another address and *** has dropped off their products. im waiting for a refund of 63 dollars since jan. the company refuses to refund me please resolve thank you *******Business Response
Date: 05/17/2022
Hello, we have refunded the customer for this order and they will see it refunded back to their payment method in ***** business hours.
Thank you
***********************
Customer service manager
********************** Companies
Customer Answer
Date: 05/17/2022
Complaint: 17208387
I am rejecting this response because:
Sincerely,
************************************I need proof i didnt see a credit on my account thank you when was this credit applied
Business Response
Date: 05/17/2022
Hello, this credit was applied today so will take ***** hours as stated for them to see it on there credit card/debit card depending on how long it takes there card to process a refund.
Thank you
***********************
Customer Service Manager.
Customer Answer
Date: 05/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************************
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