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Business Profile

Fashion Accessories

Trafalgar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 pairs of sock through ******* I returned all 3 pairs. But **** only credited for 1 pair @ $29.96. I need to be credited the other $59.92. I called ****** on Aug 9th and reported this and they created an incident report and emailed it to Trafalgar. I was told the would contact me. I've never been contacted or received balance of refund. I called today 8/24/2023 and ****** sent another incident report. I want the remainder of my refund.

    Business Response

    Date: 08/30/2023

    The customer purchased three pairs of socks from our brand through Macys Marketplace on 7/23/23. The customer claims they returned the three pairs of socks, but unfortunately, we never received the return package back to our warehouse to confirm. Since we never received the package, we did not process the return on our end. ***** often automatically refunds customers on our behalf, and for some reason, it appears they only refunded one pair of socks in this instance. This seems to be an error on Macys end.
    We were waiting for the return package to process the return on our end. Unfortunately, the package was lost in the mail, so the customer was never refunded. Once we were made aware of this issue, we refunded the customer the remaining amount that they were owed in full. This issue is now resolved, and we sincerely apologize to the customer for any inconvenience this may have caused them. We take full responsibility and are working with ***** and our shipping partners to ensure this does not happen again. Thank you. 

    Customer Answer

    Date: 09/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Trafalgar is NOT a BBB Accredited Business.

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