Business Profile
Industrial Supplies
Power Equipment Direct, Inc.Reviews
This profile includes reviews for Power Equipment Direct, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.59/5 stars
Average of 29 Customer Reviews
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Review fromMuayad A
Date: 04/22/2025
1 starSold products that don't work and unwilling to accept return.Review fromRichard H
Date: 04/16/2025
1 starDon't buy from Electric Generators Direct, or apparently ANY of the businesses under the umbrella or Power Equipment Direct (see reviews). Our 20K Kohler unit ( order EGD4079378) arrived damaged and open. ****** honored the replacement within days (RA# ********), but this group of clowns was not able to get a replacement out to me YET!!! I purchased on March 5, 2025 and it is April 16th now and we do not have a generator, We repackaged an extra secure and safe return ship to the Kohler folks, after the clowns provided the correct BOL...as the origional they sent me was for them to ship to Kohler. A simple replacement can't be provided. Communication is there...but blaming ******, R&L trucking, and everyone but themselves.Go somewhere else to get what you are considering from Power Equipment Direct, save yourself the frustration!!4/3/25 From Kohler:RA# ******** From Electric Generators Direct...on 4/9/25...."Your replacement unit has been shipped via RL Carriers under tracking *********" That is not a valid BOL or PU number....on 4/14/25 "We apologize for the delay in response. Your shipment was shipped out from our warehouse on 4/9. We are contacting RL Carriers for an update on your tracking. We should have an update shortly"on 4/15/25 "Rest assured our warehouse team is confirming your shipment information. We are working with RL Carriers as that is the carrier the shipment is with. There is mis communication with the carrier as they do not have the correct tracking number which is why it is taking some time"Today 4/16/25 "We apologize for all the delays and troubles on this ***** Per our logistics team and warehouse, they have advised they did in fact ship out the replacement unit, but they believe Rl Carriers has lost the shipment. We have contacted RL Carriers and requested they conduct dock checks to locate the shipment. If this is not located we will further advise"Stay AwayReview fromParneet P
Date: 03/13/2025
1 starBought air compressor for 15K.When delivered it did not worked. Called them they said we are not responsible if it works or not.Review frompete c
Date: 10/29/2024
1 starpete c
Date: 10/29/2024
I will newer do business with this company after I go charge 9 times for the same purchase to my credit card. This web store is not acuter on inventory and payment process. I would never recommend to any one its not worth hassle , your time on the phone to correct theirs ************ better go to near supply house to take care your business better .Power Equipment Direct, Inc.
Date: 12/23/2024
Good afternoon,Thank you for reaching out. We have been trying to locate the details for your order, but we were unable to find it using the email address provided in your review. Could you kindly provide us with additional information such as:Full name Shipping address The email address the order was placed under Once we have this information, we will be able to assist you further with your issue.Thank you for your cooperation!Review fromChris L
Date: 06/30/2024
1 starChris L
Date: 06/30/2024
Be careful with this company. They send me a pump that didnt work properly. I told them that I wanted to return it and they said that I couldnt return it because I had plugged it in.Power Equipment Direct, Inc.
Date: 07/01/2024
We are sorry that you are experiencing issues with your sump pump. In order to determine whether it works or not, it would have had to have been installed, not simply plugged in. That is why we are unable to offer you a refund or return at this time. Please refer to our Return Policy for more details. We are more than happy to work on a resolution with you but need you to call the manufacturer to do some basic troubleshooting first. Once the manufacturer has had the opportunity to diagnose and potentially correct the issue, next steps can be determined, which may include refund or replacement. Thank you for your cooperation and patience.Review fromTim S
Date: 05/06/2024
1 starTim S
Date: 05/06/2024
Be careful with this company. They charged me twice, three days apart for the same order for $5,041.36. They came up with some lame excuse that their system sometimes does this. Then after calling them it takes 7-10 for a refund to my credit card account. That is as lame as it gets!Power Equipment Direct, Inc.
Date: 05/07/2024
We understand your concern that you were charged twice for your order. We processed your refund immediately. However, it may take up to 7-10 days for your bank to apply it to your account. Please contact your bank to address the delay.Power Equipment Direct, Inc.
Date: 05/07/2024
We understand your concern that you were charged twice for your order. We processed your refund immediately. However, it may take up to 7-10 days for your bank to apply it to your account. Please contact your bank to address the delay.Review fromAdam C
Date: 04/22/2024
1 starAdam C
Date: 04/22/2024
Closest thing to a scam out there. Horrible communication, damaged shipment, and zero-responsibility. Sent photos of ***** delivering opened/damaged box and they will not honor. Horrible service with no common sense. What a waste of time and energy. Use a reputable company to buy large items. Order # ECD3767508Power Equipment Direct, Inc.
Date: 04/23/2024
We are sorry that your order arrived in that condition. Although we did not receive the required photos, we sent out the replacement items on the day you reported the damage. We took full responsibility of the issue and ask that you reconsider your rating and review. If there is anything else you need, please reach out to our team.Review fromDean P
Date: 03/26/2024
5 starsDean P
Date: 03/26/2024
Awesome customer service, I ordered a 22kw system on Thursday, it was delivered the next day, It was missing the transfer switch, so I had to wait until Monday because I didn't immediately report it upon delivery( don't do that) I reported it first thing Monday, The transfer switch was delivered the next day. Very Happy!Power Equipment Direct, Inc.
Date: 03/27/2024
Thank you for taking the time to share this feedback, ****! We are pleased to hear you were happy with your shopping experience. Enjoy the peace of mind that new generator system will provide you!Review fromGabe a
Date: 03/15/2024
1 starGabe a
Date: 03/15/2024
Very unprofessional company, had to cancel my order due to lack of communication regarding delivery order, my order was due to ship and then the same day I received a delayed shipping the added an extra 45 days which at no time they mentioned the item was on back order. Stay away from this company especially if youre counting on the equipment for your business.Power Equipment Direct, Inc.
Date: 03/18/2024
We are truly sorry for the inconvenience that the delay in your order has caused. Though we understand the frustration over backorders, please bear in mind these availability dates are provided to us from the manufacturer and are estimates. We notified you as soon as we were informed by the manufacturer that the estimated ship date for your order was changed. We hope by being transparent about these possible delays and the necessary steps we take to minimize the wait time, we can continue to earn our customers trust. Thank you for your patience and understanding.Review fromIgor Z
Date: 01/18/2024
5 starsIgor Z
Date: 01/18/2024
I got ** mini-split system. It was easy to reach the company for the first time and is easy now to continue with Customer support. All personnel are knowledgeable and supportive and maintain a swift line of communication, both by phone and via email.Their engineer worked with me on the best design and composition of the system for my location in ********** and the location of the units in the house. The price was fair and discounted as promised.The delivery was swift, with the delivery status updates emailed regularly and accessible via the web.All hardware works. One glass piece was cracked. We discovered it while unpacking the pallet two months after the delivery. The company accepted our explanation of the delay compared with the standard 30-day period upon delivery and how we discovered the damage and promptly sent us a whole new unit, without any extra charge.The Company stands behind its promises, reasonable, understanding, and reliable.Power Equipment Direct, Inc.
Date: 01/19/2024
Thank you for taking the time to leave us this great feedback, ****! Our team works very hard to provide a seamless experience from before the order is placed, as well as post-sale support. We appreciate you for acknowledging the effort. We are glad that everything has been resolved and hope to have the opportunity to earn your business again in the future.
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