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Business Profile

Auto Services

Toyota Of Bourbonnais

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05-28-2024 $878.13 Went in for Front and Rear brake pads also ended up with 2 rotors. After the service my pedal still felt the same and it was 40 min one way back to the dealer and I wasn't going to go back if they messed it up the first time. So I went to local shop to get a second opinion and it was determined there was air in the rear lines that needed to be bleed out. So i Paid $145 for that service and the dealer is unwilling to give me a refund after emailing with the service manager.

Toyota Of Bourbonnais is NOT a BBB Accredited Business.

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