Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: *************************************** at Advantage Chevrolet of Bridgeview .I am writing to file a formal complaint regarding the subpar service I received at Advantage Chevrolet of Bridgeview located at ********************************************************************, on March 24, 2025, concerning the repair of the air conditioning system in my 2023 Chevrolet Suburban (VIN #*****************).I initially brought my vehicle in for an A/C issue and was told that the diagnostic fee was $200. Despite having already replaced the compressor and refilled the Freon, I was informed that the Freon was contaminated and needed to be drained and refilled for an additional $600. I was assured that this procedure would resolve the issue.However, after several delays and miscommunications, I was then told that the actual problem was with the valve, which had not been checked in the initial diagnostic process. When I questioned why the compressor was not properly inspected from the start, I received no clear explanation. Eventually, I was quoted an additional $1,300 to replace the compressor.I was also informed that I would not be able to retrieve my vehicle unless I paid an additional $800, essentially holding my vehicle hostage. I had no choice but to pay a total of $1,900 for the repairs, which caused significant delays, as this is a commercial vehicle, leading to loss of work and income.The entire process was frustrating and costly, and I feel the service was handled poorly due to a lack of expertise, poor communication, and repeated misdiagnoses. I am extremely dissatisfied with the service and the way my issue was handled.I request that Chevrolet investigate this matter and take appropriate action to resolve the situation and provide compensation for the financial loss and inconvenience I have experienced.I look forward to your prompt response and a satisfactory resolution to this issue. 

  

  Business Response

  Date: 03/31/2025

  Thank you for sharing your concerns regarding your recent service experience at Advantage Chevrolet. We appreciate the opportunity to clarify the situation.

  On March 24, 2025, you brought your vehicle to our service center due to an issue with the air conditioning system not blowing cold. Our service consultant informed you of the standard diagnostic fee of $199.95,which was approved before we proceeded with the inspection.
  
  During our diagnostic process, our technician found that while the A/C compressor was engaging, it was not building the necessary pressure.Further testing revealed that the refrigerant in the system was contaminated,consisting of a mix of R1234YF and R134A, rather than the manufacturer-specified R1234YF. To properly address the issue, it was necessary to remove the contaminated refrigerant and replace the high-pressure valve,which you approved.
  
  Once the high-pressure valve was installed and the system was recharged with the correct refrigerant, we conducted further testing and determined that the compressor itself was not functioning properly. At that time, we contacted you to explain our findings and provided an estimate for the necessary repair.
  
  During our discussion, you shared that the vehicle had been serviced at two other repair facilities prior to your visit, where an aftermarket compressor had been installed and the refrigerant had been recharged. While we understand the frustration caused by these previous repairs, we were only able to diagnose and correct the issues present when your vehicle was in our care.
  
  To assist you, we offered a goodwill discount, reducing the total repair cost to $1,900, which was accepted before proceeding with the compressor replacement. Once the new OEM compressor was installed, we verified that the A/C system was functioning as intended.

  Although we empathize with your concerns, we cannot take responsibility for the issues resulting from prior repairs performed at other facilities. Our team diagnosed and addressed the problems as they presented themselves and completed the necessary repairs to restore your vehicle's A/C system to proper working condition.  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealer on 11/08/2023 and paid via check in full for the vehicle. The check was cashed by the dealer and as of 3/13/2025 (over 15 months later) they have not delivered a clear, unencumbered, title to me. The dealer made a mistake and entered a lien on the vehicle when they submitted the title paperwork. I have not been able to sell or trade the vehicle because of the dealer error for over 15 months. The dealer has not been able to provide a clean title and have indicated that I will return the vehicle for a full refund of the purchase price. As of writing this I still do not have a clear vehicle title or a refund of the vehicle price.The attached PDF includes the following documents:1. Original bill-of-sale 2. Original Application for Certificate of Title (shows no lien holder)3. Sales Tax Transaction Report as another method of identifying me as the owner 4. The vehicle's current registration 5. *************** documentation showing the the vehicle was paid for in the amount due as shown on the original bill-of-sale 6. An Indiana BMV printout that shows the title to the vehicle with a lien on it from ********* Consumer USA dated 1/18/2024. 

  

  Business Response

  Date: 03/17/2025

  We appreciate the opportunity to respond to Mr. ****** concerns and would like to clarify the situation regarding his vehicle purchase.
  
  Mr. ****** ***** purchased a vehicle from us on November 8, 2023,and we initially secured financing through *************************** USA based on his credit profile. However, his father, who was present during the transaction, was dissatisfied with the interest rate and stated he wanted to pay the full balance instead. However at the time of delivery, his father did not provide payment for the vehicle. As a courtesy we offered to use the current ********* approval and when his Father provided us with a check we would cancel the original contract. We informed Mr. ****** ***** that the check needed to be returned within seven days to complete the transaction correctly. Unfortunately, the check was not provided until November 21, 2023, well beyond the agreed-upon timeframe. By this time, the title paperwork had already been submitted, and the vehicle had been processed under the original financing agreement with **********
  
  We were first made aware of the lien issue on March 5, 2025,when Mr. ***** contacted us. Upon learning of the situation, our office immediately contacted Santander and provided them with a prepaid overnight envelope to expedite the lien release. When we followed up on March 13, 2025,********* informed us that the title was sent out on March 7 via regular mail and should arrive within 710 business days.
  
  While we regret any frustration this has caused Mr. ****** the delay resulted from the late payment submission, which prevented us from properly adjusting the titling process in a timely manner. Additionally, we were not informed of the lien issue until 15 months after the purchase,limiting our ability to address the matter sooner.
  
  We remain committed to assisting Mr. ***** in resolving this issue as efficiently as possible and will continue to follow up with ********* to ensure the title is received promptly. However, we cannot accept responsibility for the delay resulting from the customer not providing payment within the agreed-upon timeframe.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23063339
  
  I am rejecting this response because:

  1. The ** of the dealership at the time of purchase agreed that we had 2 - 3 weeks, not 7 days, to make payment in full versus initiating the loan.  We were very upfront about the timeline in which payment in full would occur.  We indicated to the dealership that we were fine coming back to pick the vehicle up when we could pay in full, the ** wanted the car out the door that same day, likely to make a sales quota.  We were repeatedly assured that the ********* loan would not be originated if payment was made in the 2 - 3 time frame agreed to by all parties.
  
  2. Please refer to document from **** that shows Advantage Chevrolet not submitting title and registration information for the state of ******* until January 5, 2024.  This was 31 business days AFTER Advantage Chevrolet cashed the check for payment in full.  This shows that Advantage Chevrolet did not submit the paper work within 7 days as they indicated in their reply.  Advantage Chevrolet had 31 business days to submit the accurate registration information to VITU / the state of ********  Advantage Chevrolet was negligent in preparing the title paper work correctly to begin with.
  
  3. The loan was never originated.  ********* has no record of a loan either for myself or for the vehicle itself. None of the three credit bureaus show a loan being originated in my name.  If Advantage Chevrolet had processed within the 7 days they indicate in their response, the loan would have been originated.
  

  4. Regardless of when I became aware of Advantage Chevrolet's negligence they have had 15 months to correct the issue.  Advantage Chevrolet was and is responsible for providing accurate title and registration document preparation.  I paid Advantage Chevrolet $513.26 in Documentation and Title fees to do the title and registration document preparation.  It is reasonable to assume they would exercise a standard of care to ensure this never happened to begin with.

  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/19/2025

  Complaint: 23063339
  
  I am rejecting this response because: please add the attached document to my rejection response I submitted on 3/17. Thank you.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/25/2025

  We appreciate and understand Mr. ******* concerns regarding this matter.While there are multiple parties involved and differing perspectives on the events that transpired, our goal remains to work toward an amicable resolution.
  
  Our General Manager, ****** *********, has been in ongoing communication with Mr. ***** and has taken steps to assist in resolving the issue. As a gesture of goodwill, we have offered $500 for the inconvenience.Additionally, at Mr. ****** request, we provided the lien release so he could work directly with the Indiana DMV. We understand that the *** has accepted his documents and is now processing the title. We have also agreed to reimburse any miscellaneous fees incurred during this process upon receipt.
  
  While we may not be able to validate every aspect of the concerns raised, we remain committed to assisting Mr. ***** until this matter is fully resolved. Please dont hesitate to reach out if further clarification or assistance is needed.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23063339
  
  I am rejecting this response because:

  I lost a $2,000 deposit on a car that was more suited to my current needs as a result of Advantage Chevrolet of Bridgeviews negligence in providing a timely, unencumbered, title to the vehicle which we paid cash for on November 21st of 2023. This dealership has not operated in good faith ranging from providing false information to the BBB on when the full payment was due (indicating we agreed to pay within 7 days even though I have provided documented proof that we had 14 days to provide full payment, which was documented as meeting the agreed to timeline) to attempting to put this error back on me for not notifying them of the error sooner. 
  

  I will accept $1,686.36 as settlement for the dealerships negligence in accurate and timely document preparation. I arrived at this figure as follows:

  $500 already offered by dealership

  $347.26 for Documentary Fee

  $673.10 for FEES

  $166 for Plate/Title Fee

  These costs are documented in the original package I uploaded with this complaint.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/26/2025

  We appreciate Mr. ****** continued communication regarding his concerns. While there appears to have been a misunderstanding regarding the timeline and documentation, we have made a fair and reasonable goodwill offer to assist in resolving this matter. As part of this offer, we have already provided the required information and agreed to cover the fees associated with processing his title in ********
  
  We believe this resolution is appropriate given the circumstances and have acted in good faith. No additional compensation will be offered beyond what has already been extended.
  
  We appreciate the opportunity to respond and consider this our final position on the matter. 

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23063339
  
  I am rejecting this response because:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The final resolution in terms of compensating me $500 for a $2,000 loss due to the dealerships negligence is not satisfactory.  Further, I am not satisfied that I paid over $1,000 for dealer paperwork preparation that ultimately was not done accurately.  The dealership's owner(s) have not operated in good faith, making a series of false statements that have been proven with documentation in this case, and ultimately causing a personal financial loss of $1,500 (after receipt of their $500 "goodwill" payment).  

  I am not going to pursue further action as the new(er) GM of the dealership, ****** ********* been responsive to assisting with the dealership's negligence.  

  Sincerely,
  
  ****** *****
  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ** Shift to Park recall is an against ************** (**) for a defect that prevents drivers from knowing when their car is in park. The issue affects multiple ** models and years, including:******** Chevrolet Malibu ******** Chevrolet Volt ******** Chevrolet Traverse 2019 Chevrolet Blazer ******** **C Acadia The defect can cause vehicles to:Display "Shift to Park" messages even when in park; Fail to recognize that they are in park a may Roll away if not fully shifted into park. This issue poses a safety concern because drivers may assume their car is off and parked when it's not. ** issued a ***************** Bulletin (TSB) in 2021 to address the issue, but there is no effective repair. My car is a ***** 2017 Camaro that should belong on this list of cars with the same issues. ** will not put the vehicle on the list. ***** of Bridgeview wants $175 to just look at it and denied the other cars had issues. Basically lying to take money from me. ***** should know that there have recalls. My car is no different. I shouldnt have to pay $175 just to have it looked at and then repaired. Apparently, there is no remedy for this battery guzzling problem. It doesnt stop binging for ***** minutes a time.

  

  Business Response

  Date: 10/15/2024

  We value our customers' feedback and always strive to provide the best possible service. We empathize with the customer's frustration and understand their concerns about safety and potential recalls. However, the decision to issue recalls is determined by the vehicle manufacturer, in this case, **************, and not by individual dealerships. As a Chevrolet dealership, we adhere to **'s recall and warranty policies. At this time, the 2017 Chevrolet Camaro is not included in the list of models affected by *** recall or ***************** Bulletin for any shift to park related issue.
  Our service department offered to diagnose their vehicle for a $175 diagnostic fee,which is standard for non-recall-related services. This fee is necessary to properly inspect the vehicle and determine what the source of their issue is.
  We regret any confusion or dissatisfaction this situation may have caused our customer, and we are more than willing to assist in diagnosing the vehicle and working with them to find a solution. We also encourage the customer to contact ** directly if they wish to pursue further clarification on potential recalls **************.
  Thank you for your understanding as we work to properly resolve any concerns. 

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22421709
  
  I am rejecting this response because:
  
  Sincerely,
  
  

  I still think, the change to inspect is nosense, since they, the establishment, is aware of the recalls, all with the same problem.  I think it is an attempt to just collect additional monies. Its a difficult time out there these days and for someone in disability. Ive always been a loyal customer.  Im extremely disappointed.  
  ***** ******

  

  Business Response

  Date: 10/21/2024

  Thank you for your response, and we sincerely understand your frustration. I want to assure you that we are committed to providing you with the best possible service and addressing your concerns.
  
  Regarding the issue youve raised, we fully understand the challenges that many customers face, especially during difficult times. As you mentioned, youve been a loyal customer, and we truly appreciate your continued trust in us.
  
  While we dont control the timing or scope of safety recalls issued by **************, our goal is to ensure your vehicle is safe and running smoothly. The diagnostic inspection helps us identify any potential safety concerns or repair needs that may not be covered by a recall, so we can provide you with accurate information on whats required to keep your vehicle in optimal condition. 
  
  That being said, in recognition of your loyalty and the circumstances you mentioned,were happy to reduce our diagnostic cost further to $100, which will be applied to any necessary repairs. We genuinely want to make sure were offering a fair and considerate resolution for you.
  
  If you have any further questions or would like to schedule an appointment, please dont hesitate to contact me or my team. Were here to help.
  
  Thank you again for giving us the opportunity to address this matter. We value your business and hope to continue serving you for years to come.

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the dealership in August of 2023 I was quoted one payment before going to finance and upon leaving noticed that it was higher than quoted got in touch with salesperson as well as salesmanager,who both stated that they had gotten rid of that person because he did this to several customers, apologized saying that they would help me get my payment lowered. They said by February of 2024 when vehicle is six months they could do it Ikept in consistent communications with them to no avail, they saying that they would call me back but they never return any calls. I also did not receive my second key fob which I've been asking for stated they had to order it seven months later no key

  

  Business Response

  Date: 04/09/2024

  We are in contact with ****************. She will be coming in to meet with us this week either Thursday or Friday (based on her availability) to go over her deal and come to an amenable resolution.   

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car I bought from ***** its an 2022 ***** Colorado and it has a motor problem. So I asked them to fix it because the motor fell from it and their tow truck driver turn on my car without oil in the motor and messed it up even more. They dont want to fix the problem I asked for a news one they said no. I want a new truck because that motor dont work or the truck anymore.

  

  Business Response

  Date: 02/26/2024

  ****************** brought in his vehicle in on 1-23 with ****** miles. His complaint was for a check engine light being on and he said he could hear a thumping noise when braking especially in the mornings R.O.# *****. The technician found two stored codes, P0171 and P0174. He replaced the purge valve which resolved the two stored codes and corrected the complaint. The technician test drove the vehicle and was unable to duplicate the thumping noise while braking. The technician did state if the customer was driving during icy conditions and started to slide, the *** system would engage and could potentially make noises similar to the customers complaint; however, that was by design. 

  ****************** brought the vehicle back in on 2-12 and ****** miles. His complaint was that his vehicle was "banging into gear" in the mornings. He stated there was an oil leak and he could also hear a ticking noise from the engine. The technician test drove the vehicle and could not duplicate the customers concerns at that time. He checked for stored codes, no codes were present. He left the vehicle running in his stall on the lift and no leaks were found. The technician looked up the ***** bulletins on the vehicle and found 20-na-187 which stated the vehicle noises he experienced were a normal condition. The technician also checked all his oil levels and they were full. The technician did not hear any excessive engine noise and confirmed the vehicle was operating to the manufacturers specifications. 

  ****************** is welcome to bring his vehicle back into our service department. We will have a technician test drive his vehicle with him to see if he can duplicate any of his concerns. 

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21328506
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 02/27/2024

  Im not satisfied with ***** what the work they are doing and how they are treating me as a customer. They forgot to put two screws on my motor cover and also the check engine light is still on. My motor still does the noise and still does the same thumping sound every morning and during the day. Is not because is wet or icy etc because is been dry in *******, **. I feel like they are using any excuse just not to fix my car. I feel like they dont know what they are doing because if they forgot two screws I dont know what else they forgot to put back on my car in the motor or what they work on my car. The Salesman the person whom sold me the car *********************** hes not a good salesman man or worker. He told me to blow up my motor and he will guarantee me a new motor or car. But I feel like hes not a good person you dont say that to someone or a customer. ***** is not treating me good Im a customer I give all my payments on time I feel like they should treat me better. ***** should treat their customers better so we can be satisfied and they should have better employees whom dont forget screws and talk with more respect to their customers.

  

  Business Response

  Date: 03/06/2024

  We are unable to verify or refute the details of the customer's account of his recent interaction with our team member. However, we are fully committed to resolving his concerns and are open to conducting a thorough inspection of his vehicle to address any issues he may be experiencing. 

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21328506
  
  I am rejecting this response because:

  They said everything is normal when is not and I need them to make sure they have time for me and not just say yes we can fix it. The thumping noise and the motor noise is not normal. Because their tow truck driver turn it on without oil in the motor. Since he did that my motor hasnt been the same I told them about it and they just push it to the side so I need an new truck because they messed up my truck.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/07/2024

  While we respectfully disagree with the unsubstantiated allegations made by ****************** regarding the actions of the tow truck driver, technician, and salesman, we are committed to addressing his concerns in a constructive manner. We invite ****************** to meet with our Service Manager, ***************************, for a thorough inspection and test drive of his vehicle to identify and resolve any persisting issues. 

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, I traded a Chrysler Pacifica, with a payoff of ********* . I was told I was going to be given ********* for trade. Turns out I didn't get ******. Advantage paid only the pay off . I only want my remaining balance of ****** difference. This what I was told I would receive. I explained that I knew the exact payoff amount. But the paper work has ******. I called *************************** and also spoke with the bank. He said ' what if he doesn't return the amount due to me'. Now he is avoiding my calls and hasn't returned my call. I just want my ******

  

  Business Response

  Date: 12/18/2023

  The customer purchased her vehicle on October 31st, 2023. We paid off the loan on her trade-in of $24,863.49 on November 10th. We issued her a check for the remittance of $136.51 which she has since picked up (see attachments). This matter has been resolved. 

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Transit Connect XLT on 8/26/2023 from Advantage Chevrolet in Bridgeview, **.Within three weeks, the brakes locked up on the highway and nearly caused an accident.The repair shop advised that rotors, calipers, and pads were bad on all four wheels. The *** module was also bad. All required immediate replacement to make the vehicle safe.Advantage Chevrolet did not do their due diligence in a safety inspection of the vehicle. If they had looked at the brake system, they would have realized it all needed to be replaced.As I live in ************, ********, it was not feasible to have the van towed to Bridgeview, ******** for repairs and the vehicle was unsafe to drive that distance.Additionally, I sold my 2023 ******* Elantra to Advantage Chevrolet. I received a letter stating that checks for payments were sent within ***** business days, assuming a clear title. As I had a lien, I waited for a lien release letter from ******* Motor Finance Company before starting the time. I still have not received the check. I am told that they are now waiting on a title from the state of ********, which can take up to 90 days - but this is not the agreement. They have received a letter stating that the lien has been released and they have not sent my check. Furthermore, they failed to properly transfer my plate registration to ******** in a timely manner. They have asked for additional information - including the old registration from my ******* and a picture of my license plate - so they may attempt to transfer registration. They charged a fee of over $150 for this service when I told them I would be more than happy to take the registration in to the ******** Secretary of State and do the transfer myself. I was told that "they had to do it."

  

  Business Response

  Date: 11/15/2023

  The vehicle ******************************* purchased had a used car inspection completed on 8/11/23 and it had ****** miles at that time. As part of the inspection the technician documented the brake measurements. The brake measurements were, drivers side front 8mm, passenger side front 8mm, drivers rear 6mm, and passenger rear 6mm (see attached R.O.). As a point of reference, brand new brake pads measurements are 10mm. We generally replace brake pads on a non-certified vehicle if they are less than 4mm during a used car inspection. If a caliper was seized during the initial inspection, the brake pad measurements would be significantly less than they were. With a seized caliper you would have premature brake wear and signs of the rotor overheating. On 8/22/23 at ****** miles, the vehicle was brought into our service by a sales consultant for drivers front seat not adjusting (see attachment). The vehicle was driven 66 miles while in our ownership. There was no sign of a brake issue while in our inventory. 

  The letter the customer is referencing in regards to payments for purchasing his used car clearly states, checks will be mailed within ***** days "with a clear title". He did not have a clear title which he references by stating "lien release letter" in his complaint. Advantage Chevrolet had to pay his loan off through ************* Finance in order for him to receive a "lien release". Although we did not receive the title due to him having a lien, we decided to send him a check in advance of receiving the title despite our internal policy, which he received on November 8th (see attached Fed Ex tracking). 

  The customer wanted to transfer his Michigan license plates onto the vehicle he purchased. This requires him to provide us with his current registration at the time of purchase, which he did not provide. There were multiple emails requesting this information from ***** from our title clerk. In the email correspondence on October 12th, ***** wrote "I was not able to find my registration. I'm sure I threw it away. If they need to issue a new plate that's fine." (see attachment). We are obligated to perfect the title and register customers license plates on out of state deals by our lenders, because of the delays caused when handled otherwise. The delay has been due to delays in ***** providing the necessary documentation Michigan requires. On November 9th Michigan informed our titling agency, they had successfully processed his paperwork. We will continue to follow up on the status of his license plates and update him via email whenever we have received additional information from Michigan. 

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, with a few notes. 
  

  I am rejecting this response because:
  I brought my vehicle title in a white envelope and gave it to Denzell at the time of my vehicle purchase. While I appreciate that it takes ***** days to mail a check with a clean title, I did not expect a check in the mail until ***** days after I received the lien release letter from ******** which would have been ***** days after the purchase date. 
  
  I brought my vehicle registration on the day of purchase as I drove the ******* to the dealership. If it had been requested I would have given it to them.  It was either not requested at the time we signed the papers or it was lost.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday, September 30th I went into the car dealership to buy a jeep grand Cherokee for *****, the price listed online. When I went to the dealership I was refused service because I didnt want to buy the optional $3000 dollar service package. When I asked the service worker why I would have to pay for an optional package he told me its the only way theyll make extra commissions . When I asked to speak to the Manager i was told I can opt out for the additional package but he was going to add the extra money to the retail of the car and change the pricing in the system. When I told him that wasnt ethical and illegal. He told me thats too bad and to shop somewhere else.

  

  Business Response

  Date: 10/03/2023

  ****************** wanted a discount less than our online price to attain his offer of $35,000 including tax and fees. We could not agree to terms lower than our online price. The vehicle is still in inventory and available for the online price. 

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18th I had AAA tow my car to advantage Chevrolet for diagnostic test. My repair total came to $2000 which I figured was a bit extensive as the recipes showed parts totaling $233 Meaning I was charged over $1000 for labor, now as my car is my livelihood I was able to borrow the money and get the repair. I picked up the car Wednesday 7/19/23 at 6:30pm On 7/20 at 8am headed to work my check engine light came on. And now this establishment is telling me a bunch of lies saying my car came to them damaged etc. Since I picked up the car after hours on Wednesday no one was there besides the receptionist. Meaning I couldnt dispute the notes left on the car detail paperwork. My car is not fixed and in fact now has a engine light issue. And these people are over charging

  

  Business Response

  Date: 08/02/2023

  ************************** vehicle was brought in for leaking coolant. RO# ***** 7/18/23 miles ******. The technician found both radiator supports broken off and radiator pushed forward, causing the radiator hose to come in contact with the compressor. It was rubbing a hole in the hose causing a massive coolant leak. Front impact bar was bent in half. The cause for the leak was due to the vehicle being involved in a severe front end collision. The undercarriage plastic shroud was completely missing, and the ambient temperature sensor shroud was loose and hanging with a broken zip tie attached. There were signs of previous faulty repairs, using zip ties to secure radiator hoses to the air conditioning line. Whoever performed the previous repair, did not replace any of the missing parts. We advised the customer of what the technician found. We took the front bumper off and replaced the broken radiator mount and hose.
  Vehicle was towed back in for check engine light being on. RO# ***** 7/25/2023 miles ******. The turbo hose blew off because it was secured with zip ties. We recommended the customer replace the hose and clamp. The vehicle was driven with no coolant. As a result there is potential the cylinder head is warped. We advise the customer should submit a claim to their insurance for the previous damage from their accident. 

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my car serviced on 9 28 22 (heater ac not working) 10 11 22 (something covered by warranty) and 11 30 22 (visit because engine light was on. Was told I needed to replace turbo and oil cooler first price was **** then 3 hours later ****. I paid ****** for diagnostics fee in which the service **** will let you know what needs to be repaired. Well, I took my car to another repair shop for the 11 30 22 repairs and the other repair shop told me I needed to replace some parts in addition to the turbo and oil cooler. I also had an oil leak for sometime. So, all this was news to me since none of these issues were ever discovered by Advantage Chevrolet. I spent ******* on the repairs was told about something else that also needed to be replaced due to aging. So, I would like my 3 diagnostics fees refunded since I put my trust in this Advantage Chevrolet service **** only to find out they were not diagnosing my car's problems. I was also told I have an aging water tank (500 repair) my radio and the screen for rearview backing up not working during these 3 visits. I was told I would be charged additional diagnosis fees for each separate problem. Furthermore, I bought this car from this dealership and they gave me a not so good deal so I want my 3 diagnosis fees to be refunded. I did talk to someone in the service **** and he said he would do up to 500 in repairs but I do not want them to work on my car as I did give them a not so good review them and I just don't trust them anymore. Just want my 3 diagnosis fees totaling $539.85

  

  Business Response

  Date: 01/02/2023

  We sincerely apologize for any issues that have taken place with **************************** vehicle. ************************ brought her vehicle in on September 28th for a check engine light. We inspected her vehicle and found the blower motor was not turning on. She came in to complete those repairs on October 5th. She brought her vehicle in on October 11th for a check engine light. The purge valve was replaced under warranty at no charge to the customer. On November 30th she came in for a check engine light. We diagnosed it and found that her turbo was leaking oil. She declined the repairs and said she had someone else who could do the repairs for less. We offered her a discount on repairs which she declined. We offered to refund her for one diagnosis which she also declined. Although we empathize with ************************, we cannot predict when and if a vehicle with ******* miles will need additional repairs. We can only diagnose what the needed repair is for the complaint the vehicle is brought in for. Please see attached repair orders for each service visit.

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18621628
  
  I am rejecting this response because:

  Advantage Chevrolet:

  
  

  If you had diagnosed some of my car's problems on the 3 visits I could have addressed the problems not have this gigantic repair bill thrown at me right before Christmas.  You never offered me a refund on my diagnosis bill and I still want it but I do not want your car dealership to work on my car as you never really informed me of all the problems I was having in the last 4 months.  I will never purchase a car from you again.

  
  

  Sincerely,

  
  

  *****************************

  

  Business Response

  Date: 01/16/2023

  Customer satisfaction is important to us, and we regret we could not meet your requirements. Please bring in the credit card you paid the attached bill with and we will refund your last diagnostic charge in the amount of $195.79. Furthermore, we would like to offer you a discount in an effort to win back your business for any future purchases of goods or service. We hope to see you again. 

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************