Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS A COMPLETE SCAM. I BOUGHT A CAR IN JULY AND MY TEMP PLATE EXPIRED. THEY HELD IT TO TRY TO GET MORE OF A DOWN PAYMENT FROM ME. EVEN THOUGH I WAS FINANCED BY ******, THEY LIED TO THE FINANCE COMPANY AND SAID I PAID MORE DOWN PAYMENT THAN I DID AND I HAD TO GIVE THEM THE MONEY. WHEN I REFUSED AND MAKING MY PAYMENTS TO ******, THEY CAME AND STOLE THE CAR AND IS HIDING IT. ME AND MY NEIGHBORS HAVE THEM ON RING CAMERA TAKING IT. CAN SOMEONE PLEASE HELP? MY PLATES EXPIRED BECAUSE THEY ARE LOCKED OUT OF THE ILLINOIS STATE LICENSE PLATE SYSTEM FOR SELLING CARS WITHOUT BEING IN BUSINESS. I HAD TO GO TO THE SECRETARY OF STATE. I AM A WIFE AND MOTHER OF TWO AND ALSO A VERY ACCREDITED TEACHER AND ALL OF THIS IS A NIGHTMARE. I'M GOING TO REPORT THEM TO THE ILLINOIS COMPTROLLER'S OFFICE AS WELL. THE SALESPERSON IS ******* AND THE ** IS NAMED ******* ****** AND NOW HE'S IGNORING MY CALLS.

  

  Business Response

  Date: 11/14/2024

  Ms. ****** did in fact buy a car from us in July, She charged her down payment on a debit card. In July later Ms ****** decided to dispute the charge with her ban to get all of her down payment back. Her bank did reverse the charge and Ms ****** has every ***** of her down payment back, even after driving the car for 3 months. We have her husband on camera getting their belongings out of the vehicle while on our lot. It's nothing more we can do for Ms. ******* She has her down payment and we have our car back. 

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in October 2019 from this dealership, and opted to buy the *** service contract through the dealer. Recently, I called to check the status of my warranty from *** and they told me it was void because the dealer never funded them. After a month of calling and dealing with the finance person, they finally agreed they never paid the service contract out to ***. When I went to get my refund they told me they would only give me a prorated amount of the warranty service contract, even though it was never activated since the dealer had not provided *** payment. I would like to receive my full amount of payment, as the dealer voided the contract I signed and paid for by not funding the warranty company ***. The warranty was a 5 year 100l mile warranty.

  

  Business Response

  Date: 04/22/2023

  Years have passed since we've sold you your car but still we wanted to make the you (customer) happy so we offered a fair partial refund and customer declined. Our offer still stands for the partial refund if the customer wants.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19958556
  
  I am rejecting this response because: I have accepted the agreement for the partial refund and this complaint may be dismissed. The offer was not rejected, and a document was signed stating that I have agreed to this partial refund. The check has been dated for April 27th. Please assist in closing the complaint.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2006 Hummer H3 from luxury motors on 10-22-22. I was on the HWY a motorist was coming in my lane. At this time I noticed the horn did not work.I immediately contacted the salesman's ****** and explained to him this is a very unsafe vehicle and it should have not been sold to me like this.I told him I would come in on Monday. Over the weekend I notice the odometer hadn't moved from the reading at purchase which was 110,966.I immediately left a VM for ****** informing him of this unsafe I wanted my money back. On Monday when I returned he would not return my money he told me it was a minor problem and he would have his mechanic fix it and I would have the vehicle back by end of the week. At this time he gave me a loner. Weeks went by, I called frequently ,the vehicle was in his possession for almost a month. I received a call stating the cluster had been repaired at a ***** dealership and was ready for pickup. I asked had the horn been fixed and was told yes it never was a problem with it. The loner that was Lent to me have several problems. I couldn't open the door without the alarm going off ,having to insert key in ignition, the oil was alerting low, most dangerously the windshield wipers weren't functioning. I had to drive this loner back to ******** with my head out the window due snow storm and rain. Upon arriving to the dealership everyone was shocked that. I was there. The truck required a jump, the horn was not working. I called a ***** dealership in WI to inquire about a horn. Luxury motors agreed to write check for horn to be fixed. once I arrived home I noticed the mileage had ****** odd miles. Luxury motors refused to give me an explanation. My extended warranty is void and Luxury motors is refusing to sign form to allow my reimbursement of $1800 plus. I forwarded the cancellation form to them on 12/14/22. I have spoken to AUL and was informed It has not been received, this place need to be shut down for getting over on hard working people.

  

  Business Response

  Date: 11/17/2023

  
  The case is closed, i didn't get a chance to reply but we are currently working on repairing the customers car and making them happy, we have already given them a loaner car to use until theirs is repaired. Please reopen the case so i can reply or come to an agreement and close it. Thank you   
  
  Luxury Motors Credit

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 14th I purchased a vehicle from luxury motors the day after the engine light popped on I notified luxury motors, they told me to bring the vehicle back theyll fix it I Brung the vehicle back but the day after I left it came right back on I notified them that its something wrong with the car, they told me to bring the vehicle back and he will fix it again on the way to the dealership the vehicle completely stop i towed it to luxury motors and they had it for about two weeks and told me that they couldnt figure out why it wouldnt start so they sent it off to ********************************* dealership without my permission They said it was the motor. Luxury motors knew the motor was bad when they sold it to me. Luxury motors told me that they will cover all cost to get the Motor fixed but I had to pay $180 to get it sent back from the dealership they sent it to without my permission When I disagreed to pay $180 the man that Sold me the car started screaming at me on the phone and telling me Ill have to deal with whatever the problem is myself since I didnt want to pay a fee for something they did now the vehicle is sitting where they sent it and it has been there since the first month I bought the vehicle. I contacted the finance company to let them know about the car and situation telling them I havent had the car since I bought it and the car is not in my possession its is in the dealership that I bought it from possession. Now they want me to Still pay for a vehicle I havent had since I bought it which is Not fair to me so now my credit is looking bad all because I wont pay a fine that they created for themselves. I let them know when I got there that I didnt know much about purchasing Cars and they took advantage of that I came with $1500 down and I did not have a license but The lady that contacts the banks told a if I could give her $500 extra I Could leave so I paid $2000+ for a car whose problems werent visible when purchased. Bad Business

• Initial Complaint

  Date:05/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finances a vehicle from them on March 4 the car started having problems within 2 weeks call the car dealer they kept giving me the run around then the following week the engine went out have not had the vehicle for a full 30 days at this point and the dealer refused to help me the car has remained in the shop sense then and to repair a problem that the car had before they sold me the car add up to ******. Dollars and they charged me ***** the car is only worth *****. They sold a lemon and ripped me off now Im in debt and was fraud and all of the above because I was told that the car is in great in great condition which was a lie just to see the lemon

  

  Business Response

  Date: 06/07/2022

  In response to the complaint filed with your office by ******************************************** regarding the purchase of a 2009 ***** ************************************************ on March 04, 2022, our response is the following:

  Beyond the fact that the vehicle was sold to her "As/Is - As/Shown", to which we have paperwork with her signature reflecting that disclosure; ***************************** elected to purchase an extended warranty that covers her powertrain. If she performs her due diligence with the ***************** according to the nomenclature set forth in their agreement, then she should have a favorable outcome.

  While we regret that she is experiencing mechanical issues with her vehicle, those contingencies are covered. Quite the contrary, we sought to accommodate a customer with limited capability, to acquire a vehicle within her budget. After her selection, in good conscience, and per our suggestion to all of our customers, she purchased a warranty. She will have to pursue accommodations through the warranty company.

  ~***********************