ComplaintsforLuxury Motors Credit Inc

• Initial Complaint

  04/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle in October 2019 from this dealership, and opted to buy the *** service contract through the dealer. Recently, I called to check the status of my warranty from *** and they told me it was void because the dealer never funded them. After a month of calling and dealing with the finance person, they finally agreed they never paid the service contract out to ***. When I went to get my refund they told me they would only give me a prorated amount of the warranty service contract, even though it was never activated since the dealer had not provided *** payment. I would like to receive my full amount of payment, as the dealer voided the contract I signed and paid for by not funding the warranty company ***. The warranty was a 5 year 100l mile warranty.

  

  Business response

  04/22/2023

  Years have passed since we've sold you your car but still we wanted to make the you (customer) happy so we offered a fair partial refund and customer declined. Our offer still stands for the partial refund if the customer wants.

  Customer response

  04/24/2023

   
  Complaint: 19958556
  
  I am rejecting this response because: I have accepted the agreement for the partial refund and this complaint may be dismissed. The offer was not rejected, and a document was signed stating that I have agreed to this partial refund. The check has been dated for April 27th. Please assist in closing the complaint.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2006 Hummer H3 from luxury motors on 10-22-22. I was on the HWY a motorist was coming in my lane. At this time I noticed the horn did not work.I immediately contacted the salesman's ****** and explained to him this is a very unsafe vehicle and it should have not been sold to me like this.I told him I would come in on Monday. Over the weekend I notice the odometer hadn't moved from the reading at purchase which was 110,966.I immediately left a VM for ****** informing him of this unsafe I wanted my money back. On Monday when I returned he would not return my money he told me it was a minor problem and he would have his mechanic fix it and I would have the vehicle back by end of the week. At this time he gave me a loner. Weeks went by, I called frequently ,the vehicle was in his possession for almost a month. I received a call stating the cluster had been repaired at a ***** dealership and was ready for pickup. I asked had the horn been fixed and was told yes it never was a problem with it. The loner that was Lent to me have several problems. I couldn't open the door without the alarm going off ,having to insert key in ignition, the oil was alerting low, most dangerously the windshield wipers weren't functioning. I had to drive this loner back to ******** with my head out the window due snow storm and rain. Upon arriving to the dealership everyone was shocked that. I was there. The truck required a jump, the horn was not working. I called a ***** dealership in WI to inquire about a horn. Luxury motors agreed to write check for horn to be fixed. once I arrived home I noticed the mileage had ****** odd miles. Luxury motors refused to give me an explanation. My extended warranty is void and Luxury motors is refusing to sign form to allow my reimbursement of $1800 plus. I forwarded the cancellation form to them on 12/14/22. I have spoken to AUL and was informed It has not been received, this place need to be shut down for getting over on hard working people.

  

  Business response

  11/17/2023

  
  The case is closed, i didn't get a chance to reply but we are currently working on repairing the customers car and making them happy, we have already given them a loaner car to use until theirs is repaired. Please reopen the case so i can reply or come to an agreement and close it. Thank you   
  
  Luxury Motors Credit

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 14th I purchased a vehicle from luxury motors the day after the engine light popped on I notified luxury motors, they told me to bring the vehicle back theyll fix it I Brung the vehicle back but the day after I left it came right back on I notified them that its something wrong with the car, they told me to bring the vehicle back and he will fix it again on the way to the dealership the vehicle completely stop i towed it to luxury motors and they had it for about two weeks and told me that they couldnt figure out why it wouldnt start so they sent it off to ********************************* dealership without my permission They said it was the motor. Luxury motors knew the motor was bad when they sold it to me. Luxury motors told me that they will cover all cost to get the Motor fixed but I had to pay $180 to get it sent back from the dealership they sent it to without my permission When I disagreed to pay $180 the man that Sold me the car started screaming at me on the phone and telling me Ill have to deal with whatever the problem is myself since I didnt want to pay a fee for something they did now the vehicle is sitting where they sent it and it has been there since the first month I bought the vehicle. I contacted the finance company to let them know about the car and situation telling them I havent had the car since I bought it and the car is not in my possession its is in the dealership that I bought it from possession. Now they want me to Still pay for a vehicle I havent had since I bought it which is Not fair to me so now my credit is looking bad all because I wont pay a fine that they created for themselves. I let them know when I got there that I didnt know much about purchasing Cars and they took advantage of that I came with $1500 down and I did not have a license but The lady that contacts the banks told a if I could give her $500 extra I Could leave so I paid $2000+ for a car whose problems werent visible when purchased. Bad Business

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Finances a vehicle from them on March 4 the car started having problems within 2 weeks call the car dealer they kept giving me the run around then the following week the engine went out have not had the vehicle for a full 30 days at this point and the dealer refused to help me the car has remained in the shop sense then and to repair a problem that the car had before they sold me the car add up to ******. Dollars and they charged me ***** the car is only worth *****. They sold a lemon and ripped me off now Im in debt and was fraud and all of the above because I was told that the car is in great in great condition which was a lie just to see the lemon

  

  Business response

  06/07/2022

  In response to the complaint filed with your office by ******************************************** regarding the purchase of a 2009 ***** ************************************************ on March 04, 2022, our response is the following:

  Beyond the fact that the vehicle was sold to her "As/Is - As/Shown", to which we have paperwork with her signature reflecting that disclosure; ***************************** elected to purchase an extended warranty that covers her powertrain. If she performs her due diligence with the ***************** according to the nomenclature set forth in their agreement, then she should have a favorable outcome.

  While we regret that she is experiencing mechanical issues with her vehicle, those contingencies are covered. Quite the contrary, we sought to accommodate a customer with limited capability, to acquire a vehicle within her budget. After her selection, in good conscience, and per our suggestion to all of our customers, she purchased a warranty. She will have to pursue accommodations through the warranty company.

  ~***********************

• Initial Complaint

  03/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car from them the car was no good a month after I bought the car I had to put a new starter on it then it had wire issues and a month later the transmission went out.

  

  Business response

  04/12/2022

  This letter is in response to a complaint filed against Luxury Motors Credit, *** under ID# ********. The complainant is *************************************. Our response is the following:

  ******************** purchased a 2009 ********** CC Luxury from us on December 18, 2021. She says in her complaint that she experienced mechanical issues "requiring the replacement of a Starter", and a month later, that "the transmission went out." 

  We follow strict adherence to the law set by the State of ******** which requires that the vehicle be "free of a defect in a powertrain component for 15 days or 500 miles, whichever is earlier." The starter is not a part of the powertrain. It is identified as an electrical component, and wouldn't be covered. As for the transmission, which ******************** says "went out a month after she had the starter replaced in her vehicle", would not fit the criteria stipulated by ******** Law of 15 days from the date of purchase. Additionally, when ******************** purchased the vehicle, it had ******* miles on it. But when she took it to ********* to have the Starter replaced, it had ******* miles on it, as evidenced by the Final Invoice provided to her, and subsequently as an exhibit in this complaint. This would also prove she didn't meet the criteria for any work to be covered by Luxury Motors Credit, ***.

  Our vehicles are sold "As Is / As Shown - No Warranty Expressed or Implied". ******************** signed a document stipulating this on the day of purchase.

  Had ******************** contacted us, we would have offered a pathway to repair for her that would lessen some of the burden of cost for any repairs required. While we are regretful that she is experiencing mechanical issues with her vehicle, we will not be able to assist her.

   

  Respectfully submitted,

   

  ***********************

  General Manager

  Luxury Motors Credit, ***.

  Customer response

  04/13/2022

   
  Complaint: 16943961
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************************

• Initial Complaint

  01/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a *********************************************** February of 2020. When i purchased the truck the odometer read ****** miles the valus of the truck was $18,000. June of 2021 i was looking into trading in my truck for a newer model . When i was going to trade in at the **** dealership informed me my truck had 1****** miles in 2015. The dealership sold me a car with roll back miles. ***** confronting the dealership about the finding they offered an exchange. They wanted an additional $2000 to trade it in when we discussed an even exchange. I do not trust any car on there lot! after turning down there original offer of a trade in for $2000 more they have failed to return my calls and claim they do not have any other options. I am still making payments on a car whos engine is no longer functional and was lied to when I bought the car. I want them to fix the mechanical issue or provide me with my money back. They take advantage of middle class latino community and would hate for someone else to go through the headaches they have given us.

  

  Business response

  02/19/2022

  This is a formal request that the above referenced Case be reopened and our response considered for resolution. Below you will find our response and resolution.

  _____

   

  The following is in response to Case ID ******** and complainant *******************************.

  After receiving notice of Mr. ********* complaint, I took the liberty of pulling his deal from the archive, because its just under 2 years old. I searched for any indication in the physical or digital file of any complaints made by ********************, and I didnt discover anything. Here are some things I did discover:

           It is our policy to pull a Carfax on our vehicles at the point of purchase. That Carfax revealed that when we took possession of the vehicle on 11/02/2019, it had ****** miles on it. 4 days later, the vehicle was reported in our inventory at 85, 238 miles.

           ******************** appears to have taken the vehicle to be serviced at *********************** in ****** ** on 04/15/2020 where a 2-wheel alignment was recorded as being performed. At that time, the mileage was reported at ******. This doesnt correlate with Mr. ********* complaint.

           When the Release of Lien was recorded on the Title when we purchased it from ********************, it was recorded at ****** miles.

   

  If ******************** has any evidence from a **** dealership of any mileage rollback malfeasance, we would like to see proof of it so we can help ******************** direct his accusations at the proper party/parties, because we are not at fault for what he is suggesting.

   

  Additionally, ******************** suggests that a **** Dealership (which he hasnt named) indicated that the vehicle had ******* miles on it in 2015. That doesnt correspond with what ********** in ******** ******** recorded the mileage at, which was ****** miles. We are more inclined to trust the record of this **** Dealership and Carfax, Inc.

   

  As for Mr. ********* desired resolution to have his vehicle exchanged, or traded in with no additional money down, we are willing to accommodate ******************** the same way we would accommodate all of our customers. His vehicle will be assessed for value based on industry standards and its collateral worth, as of the day he would bring it to our dealership. If he selects a vehicle to purchase, our prices are clearly marked on our website, which he can examine and select prior to his arrival.

   

  As for Mr. ********* request for us to provide his money back, regretfully this is an impossibility, as ******************** has a contract with a Financial Institution / Lienholder which we could not, nor would not supersede.

   

  In closing, the suggestion that we, and I quote, take advantage of the middle-class **************** is egregious and stands to question why he would want to come back and do business with us if this were true. For ************************************* our community that has sustained us as a business.

  _____

  Please advise on how we can proceed in this matter.

   

  Regards,

  ***********************

  General Manager

  Luxury Motors Credit

  **************

  ************** Fax

   

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  (Company) immediately and destroy the material in its entirety, 
  including all electronic and hard copies. 

  This communication may contain nonpublic personal information about
  consumers which is subject to restrictions under the **********************************
  Act and the *************************** Act.  You may not directly or indirectly reuse
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  The Company reserves the right to amend statements made herein in the event
  of a mistake. Unless expressly stated herein to the contrary, only agreements
  in writing signed by an authorized officer of the Company may be enforced
  against it.

  Customer response

  02/23/2022

   
  Complaint: 16475237
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction; 06/07/2021 Paid over $12,000 for an 2017 kia ****** lx I am filing this claim because they sold me A car that isn't even going to last me more than 6 months I had an issue with the car 2 1/2 weeks after purchasing. They claimed to fix ******** the issue has came back up. I took it to my mechanic, he let me know they never fixed anything. They haven't tried to resolve *************** are still expecting monthly payments for a car that i can no longer drive

  

  Business response

  01/18/2022

  See Attached

• Initial Complaint

  09/08/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a car from this car dealership back on April 2021. They told me I must to wait three months in order to receive plates and title under my name. after three months I didnt received anything, I went to the shop and they explained that they didn't have the ****** yet, I asked them how come you sold a car if you dont have the ******? I was told I didn't know anything about cars. They offered me a car because I was not able to drive with expired temporary plates. I called them again to know what's the status of my paperwork and they don't say anything clear. This car was paid in full since almost six months ago and I don't have any paperwork from them. Please help me to resolve this matter, if they don't have the proper paperwork I can return the vehicle and they can return my money.

  

  Business response

  01/18/2022

  See Attached

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