Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this facility for face botox I was told they can do the botox on my forehead and eye corners I paid for 66 units and no results at all. I went back after 1 week and i asked them what is going on why i have no results after the botox and i was told i have to wait 2 weeks to see the botox kick in still nothing after 3 weeks.They said maybe its my skin and they told me i need more botox What i think they did not inject pure botox to my face because i had botox before and had no problems at all Finally they said i have to pay more to get more units I want my money back

  Business Response

  Date: 12/20/2023

  I am writing to address the concerns raised by *************************** regarding her recent Botox treatment at our facility. We take all customer feedback seriously and appreciate the opportunity to respond to this complaint.
  First and foremost, we value our clients and strive to provide the highest quality service. We understand that cosmetic procedures can have varying results, and individual responses to treatments may differ. We would like to clarify some aspects of ******************************* complaint in light of the signed consent form. 
  In the consent form signed by ***************************, it is explicitly mentioned that results may vary, and there is no 100 percent guarantee of specific outcomes. We emphasize the importance of setting realistic expectations with our clients during the consultation process, and we make every effort to ensure transparency regarding potential variations in results.
  We appreciate ******************************* patience in waiting for the Botox effects to become apparent. It is not uncommon for the full effects of Botox to manifest gradually over a period of time, and individual response times can vary. We understand ******************************* concerns about the perceived lack of results after three weeks and empathize with her frustration.
  
   In response to her concerns about the possibility of impure Botox, we want to assure *************************** and the BBB that we adhere to the highest standards of safety and quality in all our procedures. Our practitioners are experienced, and we only source products from reputable suppliers.
  Regarding the suggestion of additional units, our recommendation is based on a professional assessment aimed at achieving optimal results. We understand that financial considerations are important, and as a gesture of goodwill, we are willing to offer *************************** a full refund for the Botox treatment that was $594 if she prefers or a credit towards future services within our establishment.
  We genuinely regret any inconvenience *************************** has experienced, and we remain committed to providing exceptional care to all our clients. Please do not hesitate to contact us if you require any additional information or clarification regarding this matter.
  Thank you for your attention to this case, and we look forward to resolving this matter amicably.
  Sincerely,
  
  *************************, MD
  Medical Director
  BG Medical Center
  Phone: ************

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20984394
  
  I am rejecting this response because:

  There is no results at all after the botox I know that the results might vary but in my case there nothing visible .I had botox before and the results were awesome just at this clinic they took the money for nothing. I heard a lot of rumors that they mixed botox with something else that customers has to come back and pay extra for same service.These kind of businesses should not be allowed to operate stealing from customers.I sent you guys pictures showing no results at all after their procedure.Very bad service.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/22/2023

  Thank you for bringing your concerns to our attention. We have carefully reviewed your feedback and understand your dissatisfaction with the Botox treatment you received, for which you paid $594. We value our clients, and we are committed to addressing your concerns in a fair and transparent manner.
  It's important to clarify that the total amount you paid, $1164, includes other procedures beyond the Botox treatment. Our offer for a refund for the Botox treatment that you have expressed dissatisfaction with, NO including the other procedures.
  To facilitate the refund process, we kindly ask that you sign a no-defamation document. This document is a standard procedure aimed at ensuring a fair resolution. It signifies our commitment to addressing your concerns while also preventing any potential defamation on social media.
  As mentioned earlier, you have the option to receive a refund for the Botox treatment.
  Once the document is signed, we will promptly process the refund or as per your preference.
  We appreciate your cooperation in this matter. If you have any further questions or if there are additional details you would like to discuss, please feel free to reach out to us directly.
  Thank you for your time and consideration.
  Sincerely,

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************