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Business Profile

Restaurants

Buffalo Restaurant & Ice Cream Parlor

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Buffalo Restaurant & Ice Cream Parlor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Buffalo Restaurant & Ice Cream Parlor has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 29,2023; After I finished my meal, a slender woman with dark hair, came by to take payment at the table and said, "cash or credit?" I gave her my credit card and she returned it to me- not saying a word, not even Thank you. I tossed the receipt into my bag. On 5/31 I emptied my bag, where I reviewed the receipt- there was a 4% credit card charge listed. I called the restaurant and spoke to an older man. He said, "There is a sign at the register, and everyone charges a fee." I responded," I did not pay at the register, I paid at the table, and the person never mentioned a fee- otherwise I would have paid cash." His response was," I'll tell her for next time." There were several signs regarding the hours for Memorial Day, tapped to the front doors, but a credit card fee sign is ONLY at the register, and NOT mentioned during my credit card transaction. I would appreciate the credit card fee of .68 cents to be credited to my discover card due to the lack of information given to me by the restaurant employees.

    Buffalo Restaurant & Ice Cream Parlor is NOT a BBB Accredited Business.

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