Complaints

This profile includes complaints for Baha Auto Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baha Auto Group, Inc.

  8059 S Harlem Ave Burbank, IL 60459-1664

  
• 

  Baha Auto Group, Inc.

  11001 Southwest Hwy Palos Hills, IL 60465-2481

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from a dealership called *********. Unfortunately, the car was not safe to drive as the power train was drained, and it had a lot of issues like the stabilizer links and Cv axles are Broken and a broken upper motor mount, all documented. After purchasing, I had a mechanic check it, took pictures, and got documentation. Upon returning the car to the dealership for fixes, they claimed to have repaired it, but when I got it back, none of the issues were actually fixed. Now I have All the Warnings Lights on I dont know want to do I need solution. I have Proof And dates for documentation. I bought this vehicle 11/20/24 Now its 12/18/24 I am unable to drive to due to the damages. The business Went against the 15 day or 500 miles warranty law I'm seeking for legal help or Solution for this. They told me they only fixed my stabilizers links but what about the others damages ? 

  

  Business Response

  Date: 01/08/2025

  To: Customer Relations Team 
  Business: Better Business Bureau 
  Address: ***********************************************
  
  Dear Customer Relations Team, 
  
  In response to complaint with the ID ********, Baha Auto Group, *** has kindly reached out to customer and agreed on a plan for resolution on this matter. 
  Customer is scheduled to bring his vehicle in to our service facility located at *********************************** on Friday January 10, 2025 at 12p.m. In which issues will be evaluated and addressed accordingly. 
  
  Thank you, 
  
  Best Regards,
  ******* Martinez 
  Baha Auto Group, *** 
  **********************;
  ****************
  ************
  ***************************************
  
  

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  But I've already started putting payments and repairs into the car. I was wondering if I could be reimbursed for that, especially for the things that should have been handled from the beginning on your behalf. I really hope we can come to a nice resolution for this. I have receipts, proof, and dates for the payments and repairs I've already done to the vehicle, and I would appreciate it if you could take a look at them. The car is Still not in safe condition to drive I really need to be reevaluated and repaired.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint against Baha Auto Group regarding a vehicle purchase I made on Wednesday, October 24, 2024. Shortly after purchasing the vehicle, I experienced significant mechanical issues that I believe indicate the vehicle was not in suitable condition for sale. I contacted the dealership immediately upon encountering these issues, but they have since refused to offer any repairs, replacement, or refund.Details of the Purchase:Dealer Name: Baha Auto Group Purchase Date: October 24, 2024 Vehicle Details: 2010 **** Explorer Payment Details: $2500 Nature of the Problem:Engine and Transmission Issues: Within days of purchase, the car exhibited serious engine and transmission troubles. It stalled multiple times, putting my safety at risk.Heating Malfunction: The heating system is non-functional, making the vehicle uncomfortable and unsafe to operate in cold weather.Steps Taken: I returned the vehicle to Baha Auto Group on October 28, 2024, to address these issues. However, they have refused to perform any repairs, offer an exchange, or provide a refund. This unwillingness to address a clearly defective vehicle is unacceptable, especially given the brief time since purchase.Resolution Sought: I am seeking one of the following resolutions:Full refund of the purchase price and any additional fees incurred at the time of sale.Complete repair of the vehicle at no additional cost.Replacement with a similar vehicle in reliable, safe condition.I believe Baha Auto Group has acted unfairly and unethically by refusing to address these issues so soon after the sale. I respectfully request your assistance in resolving this matter and ensuring that the dealership is held accountable for its business practices.Thank you for your attention to this matter. I look forward to your assistance in reaching a fair and reasonable resolution.Sincerely,******* *****

  

  Business Response

  Date: 11/12/2024

  Thank you for your email regarding your purchase of the 2010 **** Explorer from Baha Auto Group. We take customer concerns seriously and appreciate you bringing this matter to our attention.
  After reviewing your case, we would like to clarify that the transaction with Mr. ******* ***** has been cancelled. Since Mr. ***** filed a credit card dispute with his credit card company, we did not contest the dispute, and he is now in possession of his funds.
  For your reference, we have attached the signed cancellation letter for your review.
  As the dispute process has been resolved, we consider this matter settled. We regret that the vehicle did not meet your expectations, and we encourage you to reach out if there are any further concerns.
  Thank you for your understanding.
  Sincerely,
  **** ****
  Baha Auto Group
  ************

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  Business has refunded my money, and I would like to close this case.

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** Escape 2017 on 07/14/2023 with a third party extended warranty too, I financed it for $21,348.81 no car problems were disclosed to me during the transaction. Shortly after I experienced engine problems I took it to the repair facility and they told me it was just something minor like a tune-up. After this I continued to experience engine problems but they couldn't figure out what was wrong with it. About a month or 2 ago my car started overheating I took it in again, after three weeks they told me it was overheating because the head gasket was blown and the coolant was leaking into one of the cylinders. They told me this required a new engine, I tried getting the warranty involved after another week they told me they couldn't cover it because it is a "manufacturing error". I called the dealership about this they called the warranty again but then told me there was nothing they could do about it. I still owe $16,802 on my loan on top of that a new engine for this car that I thought would be functional for more than a year, all these engine issues were existing problems before I had bought the car which were never disclosed to me.

  

  Business Response

  Date: 10/25/2024

  Subject: Response to Complaint ID ******** 
  Dear Better Business Bureau Customer Relations, 
  We are writing today in response to complaint ID ******** under ***** **********. 
  The customers, ***** Cedillo ******** and ***** *. Borreguero, purchased a 2017 **** Escape (VIN: *****************) on July 14, 2023. At the time of purchase, they also acquired an extended warranty with ***** (Contract Number: VSC10458404) for a term of 48 months / ****** miles. The customers scheduled a service appointment at *****************, located at **********************************************. Upon inspection, the vehicle was found to have an overheating condition. The shop determined that there was coolant intrusion coming from cylinders 2-3, attributed to a manufacturer defect that occurred during the engine casting process. A warranty claim was initiated with Omega, but it was declined for the following reasons: This is a known issue, and **** has acknowledged it as such. The ***************** Bulletin (TSB) # is 22-2133. The claim was denied due to defective parts installed from the factory. 
  We had no knowledge of this issue at the time of sale, and the customer has had the vehicle in their possession for over a year. We also disagree with issuing a refund, as this matter is between the customer and the manufacturer, ****, given that it pertains to a **** defect. 
  Attached to this email, you will find a copy of the service contract, bill of sale, and the warranty denial claim letter for your review. 
  Thank you for your attention to this matter. Please let us know if you require any further information. 
  Best regards,
  Baha Auto Group
  **** **** - General Manager 

  Customer Answer

  Date: 10/27/2024

   
  Complaint: 22420490
  
  I am rejecting this response because:

  Like I mentioned this vehicle already had a problem with the lack of coolant at the time of the purchase. At the time I didn't know much about cars, I thought I just needed to add coolant and it wasn't serious. Also the fact that about three days after I got the car I got my first of many check engine lights; I took it to their repair facility since I had just gotten the car. I asked them about the coolant problem and if it was relating to the engine check light, but they refused to acknowledge my question and told me it was something minor like the spark plugs. Looking back to this, this sounds absurd and I should've just returned the car since it was still within the 15 days which might've also been the reason why they rejected this. I mentioned this to my current mechanic if the problem was present then and he confirmed this, I mentioned this to the manager at Baha Auto and he literally laughed at me and said the mechanic will lie to me to get money; I don't know how he might explain where the coolant had been going this whole time. When I took it about about a month ago to Baha's repair facility they claimed the head gasket was cracked and thats how the coolant was leaking but this just isn't true. My current mechanic checked the head gasket and showed me it wasn't cracked but the engine block already had a crack which is where all the leaking was going through. I did my research and a lot of consumers with **** Escapes describe that they had the problem where the head gasket is cracked and thats where it leaks from which led me to think that Baha Auto changed the head gasket for a temporary fix but not permanent by replacing the engine block; that will explain why it lasted me about a year but with some failure still. I am beyond unsatisfied with their response, especially with the managers nasty demeanor towards me. In the time that I have had the car they never wanted to acknowledge this coolant leak and that is why I am sure they knew about this problem. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 11/12/2024

  Thank you for your email and for sharing your concerns. After reviewing the situation once again, we must inform you that there is nothing further we can do regarding this matter. As previously communicated, the issue youve described was identified as a manufacturer defect, which was confirmed by the extended warranty company, *****. Unfortunately, this defect falls outside of our control, and as such, we are unable to offer any additional assistance or repair.
  Additionally, we want to acknowledge that you have had the vehicle for over one year. As a result, we are unable to provide any further solutions under the terms of our warranty or policies.
  We also want to remind you that we did offer the option to trade in the vehicle. However, we have not received any follow-up visit or application from you regarding this offer. If you are still interested in exploring the trade-in option, we encourage you to come in or submit your application, and we would be happy to assist you.
  We regret that we could not resolve this matter to your satisfaction, but please know we have done our best to address your concerns within the scope of our policies and the warranty coverage.
  Thank you for your understanding.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 **** Transit Connect from Baha Auto Group *** in ******* on May 24th. Within a week I noticed a problem with the transmission and contacted them for service. I brought it in and they said give it a week and if it continues bring it back. I bought it back a week later and they said it needs a new transmission. They said the warranty will cover it, but I dont want the car after this. I am worried something else will happen and what if they dont install it correctly. I told the sales manager I do not want the car any more and want to return it. He said that is not legal in the state of ********. I am very unhappy and now cannot get to work. I want to return the vehicle.

  

  Business Response

  Date: 07/15/2024

  Good afternoon,

  
  

  My name is ***************** from Baha Auto Group *** ***********************************.

   

  I am writing in response to your email for the following consumer complaint received by my office July 9th, 2024. 

  
  

  Re:  *********************************
  

  File No:  2024-CONSC-00190947
  

  
  

  The issue has been resolved as we cancelled the deal with the customer on June 14th, 2024.

   

  His down payment in the amount of $4000 was refunded as well. 

  
  

  Copies of the Refund and Cancellation agreement signed by Baha Auto Group and ******************************** have been attached to this email.

  
  

  Thank you,

  
  

  *****************, General Manager

  Baha Auto Group ***

  *****************

  *******, IL 60459

  ************     

• Initial Complaint

  Date:11/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase 2016 benz cla 250 on 9/30/2022 which is still in a warranty as of today 11/28/2022. The is running hot and wont start I had to get 2 jump start so far and its been less than 60 days The manager at the dealership was rude and said i have to contact my own mechanic, its a not responsible. He knows he sold me a lemon and im very unhappy and thats not fair.

  

  Business Response

  Date: 11/30/2022

  If you see in the invoice there is a state warranty for 15 days or 500 miles for engine and transmitions only anything else is at the customers expenses. This purchase was 2 months ago.

  Also the customers was offered and extended warranty and refuse to purchased it. 

  I attached to this complained a paperwork from the states attorney the guide line for a purchase of an used car.