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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a 2019 **** Transit Connect from Baha Auto Group *** in ******* on May 24th. Within a week I noticed a problem with the transmission and contacted them for service. I brought it in and they said give it a week and if it continues bring it back. I bought it back a week later and they said it needs a new transmission. They said the warranty will cover it, but I dont want the car after this. I am worried something else will happen and what if they dont install it correctly. I told the sales manager I do not want the car any more and want to return it. He said that is not legal in the state of ********. I am very unhappy and now cannot get to work. I want to return the vehicle.Business response
07/15/2024
Good afternoon,My name is ***************** from Baha Auto Group *** ***********************************.I am writing in response to your email for the following consumer complaint received by my office July 9th, 2024.Re: *********************************File No: 2024-CONSC-00190947The issue has been resolved as we cancelled the deal with the customer on June 14th, 2024.His down payment in the amount of $4000 was refunded as well.Copies of the Refund and Cancellation agreement signed by Baha Auto Group and ******************************** have been attached to this email.Thank you,*****************, General ManagerBaha Auto Group ***************************, IL 60459************Initial Complaint
11/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Purchase 2016 benz cla 250 on 9/30/2022 which is still in a warranty as of today 11/28/2022. The is running hot and wont start I had to get 2 jump start so far and its been less than 60 days The manager at the dealership was rude and said i have to contact my own mechanic, its a not responsible. He knows he sold me a lemon and im very unhappy and thats not fair.Business response
11/30/2022
If you see in the invoice there is a state warranty for 15 days or 500 miles for engine and transmitions only anything else is at the customers expenses. This purchase was 2 months ago.
Also the customers was offered and extended warranty and refuse to purchased it.
I attached to this complained a paperwork from the states attorney the guide line for a purchase of an used car.
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Contact Information
8059 S Harlem Ave
Burbank, IL 60459-1664
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.